Jesse Archer

Commented on Admins cannot close/complete / reassign a task with out completing the checklistI’d also like the ability to checklists to autoload as a task moves through various states/stages.Upvoted Admins cannot close/complete / reassign a task with out completing the checklist Created Automatic Termination Task for Services with End Dates Created Add Start Date to Tasks Workflow View Created Predefined Views for Leads List Page Commented on Link customers to one accountWhere this will be useful for us is a customer that has multiple locations - head office pays the bill but we need to deal with local contacts at each location for the support side of the service.Upvoted Link customers to one account Upvoted WhatsApp auto reply Upvoted Sign Up form tune Created See address on create ticket page Commented on Inbound SMSJust some further feedback on this - I know your WhatsApp integration has been done using Twilio, but it’s important for us that an SMS integration supports API / webhook to which our SMS gateway can forward incoming messages. Twilio doesn’t support NZ properly with the shortcode…Commented on Tickets - option to disable automatically saving filters@Vitalii Basenko (Splynx PM) just wondering what the ETA is on this - as it hasn’t been released as part of 5.0 which we’ve upgraded to?Created Facebook Pages / Messenger Integration Created Keep chronological order when merging tickets Commented on API Rate Limit and Usage DashboardWe currently write throttling code into our own applications but it’s easier to know where the ceiling is with rate limits defined.Created API Rate Limit and Usage Dashboard Commented on Allow time to be billed on a ticketI just completed a job for a customer. Being able to have a field where I can input the time (say 30mins) and have it automatically post to the customer’s account as a line item for the customer’s next bill would be very helpful.Upvoted Allow time to be billed on a ticket Created Automatic Loading of Task Checklists Based on Status Changes Commented on Reminder dates for ticketsThis would be useful!Upvoted Reminder dates for tickets Commented on Mandatory ChecklistThis would be a great an improvement Created Multiple lead pipelines Created Suppression List for Email Notifications Commented on Inbound SMSYes, we are in New Zealand where it’s more fragmented. I think the difference is all our mobile carriers here offer unlimited SMS on your mobile plan, whereas historically in other markets carriers still charge per SMS, so people avoid the charges by using WhatsApp. New Zealand p…Created Tickets - set order of ticket statuses Created Tickets - opt out of SMS updates Commented on Inbound SMS@Vitalii Basenko (Splynx PM) could you please reconsider? SMS is ubiquitous, and a smaller percentage of our customers use WhatsApp. Many prefer platforms like Facebook Messenger or Telegram, but all have mobile numbers for SMS. Our SMS gateway can easily forward replies back int…Upvoted Ticket open/close added to communications tab Upvoted Mandatory Checklist