January 22nd, 2026
Key System Changes and New Features
WhatsApp integration improvements
WhatsApp’s integration architecture was rewritten and optimized with numerous backend changes to improve stability and ensure more reliable client communication at scale. It runs natively now, as part of Splynx, so messages load noticeably faster and sessions are more stable on instances with 100K+ customers actively chatting through WhatsApp.
These backend changes also provide a much-needed technical foundation for our plans to enable RCS (Rich Communication Services) for two-way, interactive conversations and support other messaging platforms in future releases. It will drastically extend the list of supported communication channels, combining them all under “one-window” chat inside Splynx.
Link or unlink a phone to a different customer in WhatsApp
If a phone number was saved to the wrong lead or customer, you can now unlink or relink it (with chat history) in a few clicks from Chatbox or the Messengers tab on the profile. Existing tickets linked to chat keep their original customer and are not reassigned during relinking.
After the switch, new WhatsApp messages route to the right lead/customer, agents see the full context, and you avoid duplicate records or lost conversations.
Quick, on-screen formatting for text and hotkeys support
You can now write clearer replies faster. When creating canned responses (pre-configured replies) or just typing in the chatbox, agents can now format text with a compact WYSIWYG toolbar or use common formatting keyboard shortcuts (Ctrl+B for bold, Ctrl+I for italic, Ctrl+Shift+X for strikethrough, etc.). And placeholders with different dynamically updated variables are now available from the same editing toolbar when admins craft templates.
Plus, placeholders now also work for leads (previously, they were used only for customers), saving the sales team a lot of time working with potential customers.
Unanswered chat notifications
New setting to notify the assigned agent by email if a new message hasn’t been answered after a chosen delay (5, 15, or 30 minutes, or Never) to fit your SLA. Handy when chatbox notifications are muted or agents step away.
Plus, placeholders now also work for leads (previously, they were used only for customers), saving the sales team a lot of time working with potential customers.
Finance
Charge for prepaid accounts
To expand billing capabilities for working with prepaid customers, we’ve enabled the collection of active service amounts to be charged for the selected period via your selected payment gateway before the expiration date. You can set a minimum charge amount.
It can be useful when charging small amounts is not profitable due to payment fees. Optionally, you can use the customer’s existing balance to reduce the charge, and you can review totals and per-customer amounts before confirming.
Tax Update Tool
Built earlier this year for “exception cases” like sudden country-wide VAT changes, the Tax Update tool allows you to switch from an old rate to a new one on an effective date with rounding options and VAT-payer control.
In v5.2 we added guardrails and housekeeping so it’s safer when you do need it: instant pre-change backup with one-click restore, ability to revert a long-term change, auto-update Pending services to tariffs with the new TAX and pre-change export of all pending services to a separate log for review. This keeps large tax updates auditable and reversible while you only use it when you need to.
Networking
Multi-Preshared Key (multi-PSK)
With the new Automation tab and Bulk setup wizard, you can set up Multiple Dwelling Units (MDUs) much faster. Select an existing SSID and determine new customers with services for it. Splynx generates new customer records and unique PSKs for them in one go.
We also added multiple PSK bulk actions, such as Reset Password, to simplify customer creation and faster maintenance.
System
Other Enhancements
The v5.2 update includes numerous enhancements, tweaks, and bug fixes to improve system performance and user experience. Here are the changes we’d like to highlight.
Service cancellation from the Customer Portal, so customers can request to stop a service without contacting support in one click.
A complementary Link main account button now appears along with Link sub-account in the Actions menu on customer profile, allowing you to create a Main/Sub pair from either side (main → sub or sub → main), with the same outcome.
Captcha with validity time on both the Admin and Customer portals.
Ability to resend codes for password resets on the Customer portal and log failed attempts.
‘Clear active session’ button on the Administrator page and My Profile to end an admin’s session for security reasons, such as when the password is changed.
Blocked public access to ticket mentions via direct links.
Added validity period in hours for top-ups.
Discover all the Splynx 5.2 changes and improvements in our changelog.
Splynx 5.2 is now generally available and automatically installed on all new instances (and new clients can get a 15-day free trial with no commitment). Customers on active licences can upgrade and take advantage of new features at no additional charge. And for optimal performance, we recommend using the latest Splynx version (you can always check yours under Administration → License → Version). To upgrade, just send the request to support@splynx.com. Our team will handle the upgrade and ensure a smooth transition.
July 2nd, 2025
https://splynx.com/release-notes-splynx-v-5-1/
Splynx v5.1 brings new ways to simplify billing, enhance customer management, and streamline daily operations. Effortlessly link multiple sub-accounts to one main account for unified billing management. New automated billing configurations adapt seamlessly to your payment processes, while expanded payment gateway support with Paymentus accelerates collections.
Redesigned service cancellation with auto-refunds and improved external contract signing for leads make managing customer interactions even smoother. New networking tools, such as Blocked Customer Redirection and Multiple PSK for MDUs, offer greater flexibility and security, deeper Inventory integration with Scheduling, powerful task labeling, and smarter Chatbox features deliver greater control over your workflow. Splynx v5.1 also introduces significant updates across reporting, permissions, localization settings, and so much more.
Key System Changes and New Features
Finance
Linked Accounts
This new feature allows consolidating all payments from services under multiple sub-accounts into a designated main account by creating sub-main links throughout the system. This might be handy when a single individual pays for an entire family or when one company manages billing for multiple accounts.
To link two or more accounts (individual or business) from the main customer, click Link sub-account in the Actions menu.
You can link Sub to a Main account in two modes:
Independent Billing (each keeps its own billing preferences)
Aggregated Billing (all sub-account payments and billing are consolidated with the main account).
Depending on the mode, the main account either manages all payments or only observes the billing process and manages sub-account services through both the Admin portal (in the Billing config on the customer’s profile) and the Customer portal.
The clickable counter next to the Main account label shows how many sub-accounts are linked and opens the complete list in one tap. The main account can view or manage each sub-account’s documents, usage data, services, and tickets from one screen in the customer portal.
The Customer Portal allows you to order and pay for new services (existing or new) for any main or linked sub-accounts.
Service Cancellation & Auto-Refund
Admins can cancel any active service directly from the Services tab with one action. Similar to how it changes mid-month plans, the system compares the selected billing-end date with the already paid date and automatically calculates the unused portion.
If “Refund unused money” is enabled in Config, Splynx instantly issues a credit note for the unused amount and stops the service on the selected date. Any outstanding amount for the unused portion of this service will be settled through a credit note.
Automatic Invoice Generation for New Services
To streamline your daily workflows, we’ve introduced automatic invoice generation for newly added services. Instead of navigating through additional screens and clicks to issue an invoice after activating a service, Splynx will now create the invoice automatically as soon as the service is added, saving you time and eliminating manual steps.
This feature enables you to select the time for automatic first invoice generation. New services set up before this time will be invoiced on the same day, while those added afterward will be invoiced the following day.
Automatic Invoice Charge
We’ve added a new automation option to streamline your billing process. This feature allows the system to automatically charge invoices immediately after they are generated.
To set this up, you can create an auto-charge filter with two flexible options to suit your billing preferences:
Charge at 23:59 on the invoice issue date – ideal for providers who want to finalize charges at the end of the billing day.
Hourly check for new invoices – the system will run an hourly scan and charge newly created invoices as they appear.
Billing Config Add-On
Automatically apply billing configuration changes based on your payment collection flow and the customer’s selected payment method.
The new Billing Config add-on streamlines billing administration, especially for those who run multiple debit batches a month or allow customers to choose their billing dates. It will enable administrators to make bulk billing configuration changes for customers’ payment methods. Set up templates for configurations to be updated when customers change their payment method, eliminating the need to comb through individual accounts.
These templates automatically apply the correct billing dates, due dates, blocking periods, and reminders whenever a customer pays by the selected payment method.
Bulk updates let admins switch large customer groups to a different payment method and instantly align every account with the correct billing settings. Automatic reminder realignment keeps them in sync with each customer’s revised billing settings.
Paymentus Payment Gateway
With this update, we expanded Splynx’s supported payment gateways to include Paymentus, a leading provider of cloud-based bill payment technology for North America. This add-on makes credential management available through Admin (in the Billing config on the customer’s profile) and Customer portals.
Customers can instantly top up their balance from the Dashboard with the “Pay by Paymentus” button. At the same time, administrators can batch-charge invoices and use a refund button that automatically creates credit notes and updates balances across billing and accounting.
Direct payment links for invoices and proforma invoices are available to boost on-time collections; they are usable without signing in if credentials are stored. One-time payments are collected through the guest payment flow for users who do not wish to sign up for or log into the Portal.
Splynx and Paymentus integration also supports an IVR feature, which allows customers to call a dedicated line to check their balance, confirm recent payments, and make payments via credit/debit card or eCheck without involving call center staff.
Tax Update Feature
Tax regulations can change unexpectedly, and when local governments adjust tax rates, ISPs need a quick and reliable way to update billing calculations. The new ‘Tax Update’ feature provides a structured solution for managing these changes efficiently.
This feature automates mass tax changes on the specified due date, enabling administrators to apply new tax rates in the system as needed.
Once updated, the new tax rates will be applied on the specified date across all relevant billing operations, ensuring consistency and compliance with tax regulations.
Other Enhancements
Introduced the option for customers to use their account balance for payment when ordering new products.
Introduced an option to charge invoices automatically immediately after generation.
Introduced an option in the Finance settings to specify when to run the preview (on Static or Dynamic days).
Introduced a payment type selector to the refund confirmation.
Introduced the option to confirm multiple history/previews simultaneously and additional progress bars when the admin confirms multiple History and Preview items.
Networking
Blocked Customer Redirection
In Splynx, the functionality for blocking non-paying customers is built into the billing engine and works automatically based on your configuration for recurring and prepaid billing. With this update, we’ve made the workflow even more effective by introducing a simplified way to redirect all user traffic, including HTTPS, to a custom landing page. Any attempt to browse the internet will redirect blocked users to this page, where they can log in to the Customer Portal and pay for their services. You can customize the page’s logo and text to match your needs.
Navigate to Config → Networking → DNS Blocking to configure DNS blocking for customers whose services are suspended
Multiple PSK
Multiple PSK for MDUs to use one Wi-Fi Network across the entire property
In this update, we introduced multiple PSK configuration to enhance security and access control in Wi-Fi networks. This new functionality can be found under the Config tab in the navigation bar: Networking > Multiple PSK.
From there, you can generate and manage several pre-shared keys for the identical Wi-Fi SSID, which is ideal for multi-dwelling or campus deployments.
Scheduling
Inventory Integration with Scheduling
Inventory is now fully integrated into Scheduling. A new Inventory tab inside the main task area allows you to link or unlink inventory items to a task directly from the task area.
Use the task’s Actions menu to sell, rent, assign to a customer, or move stock without leaving the main task window. Item status (In task, In transit, etc.) updates automatically as the task progresses.
The tab, with clearly visible badges, shows how many items are linked to the task at a glance. The right-hand customer sidebar lists all items tied to that customer and related customer documents, keeping techs informed in real time.
Plus, a new mass link inventory to task action (available in both Items and Products views) allows you to attach multiple items from Inventory to a task simultaneously.
Labels for Tasks
After overhauling the Task Page in 5.0, we continued to simplify their filtering and processing. We are ready to expand color-coded labels (earlier available for Customers and Tickets) to Tasks for better management. They can be created in Config › System › Labels (module = Tasks).
Each task can be assigned one or more labels (use the mass action feature to add the same label(s) to multiple tasks) for quick visual categorization. These labels are shown along with status and priority labels at the top of the task window.
As with Customers and Tickets, you can now further filter tasks by labels from the Tasks, Calendars, or Maps sections.
Chat
WhatsApp Integration Improvements
Canned responses, mute notifications feature, and templates with placeholders.
Canned responses let agents insert pre-configured replies in two clicks, speeding up repeat answers.
Message templates support placeholders (customer name, account data, etc.) that automatically update when sent, reducing manual edits.
You can now receive a sound notification when a new message arrives in your chatbox. To mute or unmute notifications, click the corresponding icon at the top of the chatbox.
“Mute notifications” pauses chat alerts for a selected period without closing the widget.
System
Admin and Customer Portal Login Redesign
The v5.1 update includes numerous enhancements, tweaks, and bug fixes to improve system performance and user experience. Here are the changes we’d like to highlight.
We’ve redesigned the login pages for Admin and Customer Portals to deliver a cleaner, more modern experience. The Admin Portal login features an updated UI/UX with improved layout and responsiveness.
Admin portal login screen
Customer portal login screen
On the Customer Portal, we introduced a simplified design with a clean, neutral look, providing a flexible foundation for easy customization to match your brand’s visual identity.
Share and Sign Contracts for Leads
Introduced the ability to share contracts outside the product, allowing leads to sign contracts without requiring a customer portal.
Stock Location Permissions
Super administrators can now grant administrator access to specific stock locations. Administrators see and manage inventory only in the locations they can access, preventing unintended changes to stock outside an admin’s scope.
Administrators can view all inventory items linked to a task in the scheduling module, regardless of their stock access permissions.
Account Status Preview
We’ve added a new Account Status Preview report that shows which customers are set to become Due, Blocked, or Deactivated today or tomorrow. This is especially useful for ISPs to manage service interruptions proactively, notify customers in advance, or coordinate billing and support actions ahead of time.
Other Enhancements
Improved the Office 365 OAuth2 feature.
Changed the report structure, naming, and icons on the Administration page.
Introduced bundled services in the New Services Report and improved it, providing a more comprehensive overview.
These updates will improve your Splynx experience, providing enhanced functionality and ease of use that customers expect. Visit our changelog for a complete list of updates, enhancements, and fixes.
For optimal performance, we recommend using the latest Splynx software version. You can check your current version under Administration / License / Version. To upgrade, send an email to support@splynx.com requesting the update. Your feedback helps us continually improve, so please let us know your thoughts on this latest release.
September 18th, 2024
https://splynx.com/release-notes-splynx-v-5-0/
We are excited to announce the launch of Splynx version 5.0, which introduces powerful new functionalities, enhancements, and fixes that significantly improve the platform’s performance and user experience. This release includes various system updates focused on enhancing operations management, including new network site management features and a completely redesigned task page for scheduling. We’ve also streamlined billing with support for manual mass payments and improved communication with a new chat widget, among many other upgrades.
These release notes highlight critical system changes and new features. For a detailed breakdown of all changes, please explore our comprehensive changelog.
Google OAuth Requirement for Email Transmission
Google has announced that starting September 30, 2024, all email transmissions through their servers will require OAuth authentication instead of simple password authentication for SMTP and IMAP. This change is part of Google’s efforts to enhance security and protect user data. If you use Gmail as your primary email server and want to continue sending and receiving emails via Splynx, we strongly recommend upgrading to version 5.0, which seamlessly supports OAuth authentication.
Key System Changes and New Features
🗼 Network sites
This entirely new entity in Splynx connects network locations (Network Sites), installed equipment, and customer services, facilitating enhanced management, streamlined client communication, and more efficient tracking.
Network Sites can be found under the Networking tab in the navigation bar: Networking > Network Sites
This module includes four main sections for effective site management:
Information tab
This tab contains key details about the site location, including the address, coordinates, geo map, assigned partners, related photos, and descriptions. It also includes sections for contact details and relevant documents.
Hardware
Manages hardware equipment related to the network site, such as routers, switches, servers, and access points.
Customer services
This section displays all customers and services associated with the network site, allowing for better management of customers connected to a specific network.
Network map
The Network Site module includes a dedicated Map that displays the network topology for better visualization. This is the initial stage of network mapping in Splynx, with future enhancements planned.
SMS/email sending
To improve customer communication, we have introduced the ability to send mass emails and SMS messages to customers connected to the same network site. This feature makes it easier to inform customer groups about maintenance or outages related to the network site.
🗓️ Scheduling
Since Splynx v4.3, we have focused on optimizing our scheduling module to make it more efficient and user-friendly. In this latest version, we’ve fully redesigned the task pages and enhanced the user experience related to scheduling tables.
Table improvements
Renamed scheduling columns
We’ve added mass actions to the scheduling table, allowing you to close and archive multiple tasks simultaneously, streamlining your workflow.
Mass actions for tasks
We’ve added mass actions to the scheduling table, allowing you to close and archive multiple tasks simultaneously, streamlining your workflow.
Added a color highlight for the ‘Priority’ status column on the task table
We’ve added color labels to the priority status column to improve visual comprehension. These labels make task management more intuitive in the table or card view.
New task pages
The Task page has been completely overhauled to enhance functionality and user experience. The new design features a more intuitive layout, improved navigation, and easier access to essential information. These updates are designed to optimize workflows and boost productivity.
The new task layout includes a comprehensive header with the task name, status, priority labels, and a quick management action section.
The window is divided into two main areas: task area and customer information.
Task area
This section contains all essential task information, with badges added to the primary tabs for better visualization and clarity.
Details: Includes crucial information such as address, map, scheduled time, assignee, and priority. A detailed checklist with a progress bar is also included for easier task tracking.
Attachments: Stores and access files related to the task.
Comments: Collaborate with team members.
Related Tasks: View subtasks, related tasks, and linked tickets.
Worklog: Record time spent and work done.
Activity: A log of all admin activities related to the task.
Customer information
This section provides essential information for technicians, including contact details (email and phone number) and customer equipment if it is associated with your inventory. It also allows access to related customer documents, ensuring that all necessary information is readily available for efficient task management.
💬 Communication
WhatsApp integration improvements
After the initial closed beta in v4.3, we gathered feedback and implemented improvements in functionality, permissions, and chat-related tickets.
WhatsApp integration is now publicly available.
Chat widget for messengers
We have introduced a new Chat Widget to enhance communication and collaboration. This tool enables admins to interact with chats more quickly and efficiently. It is seamlessly integrated with WhatsApp and designed to support other messaging platforms in future releases.
The widget is accessible throughout the system, allowing your team to manage incoming chats anytime and ensuring that all conversations are instantly visible.
While it integrates with WhatsApp, the widget will support additional messaging platforms in future releases.
🧾 Finance
The mass payment allocation feature
While automation is crucial, the ability to add mass payments can significantly streamline your workflow. We’ve introduced a feature that allows you to add mass payments to customers and link corresponding invoices, all within a single window.
Select a customer, enter the payment amount and date, and link the corresponding invoice. You can also add a comment about the payment if needed.
Updated payments window on the customer profile
The modal window for manually adding payments has been enhanced to include a section for linking invoices to payments, similar to the functionality of Credit Notes.
Share and sign contracts outside Splynx
The Splynx system offers two options for processing documents and contracts within customer profiles. We’ve now added the ability to send and sign contracts outside the platform, so customers no longer need to log in to the customer portal to complete the signing process.
Here’s how it works:
A contract link is sent to the customer via email, SMS, or WhatsApp.
The customer follows the link and is directed to a verification page.
The customer completes OTP verification using their phone number or email address.
The customer signs the document.
Once the contract is signed, the customer automatically receives a copy via email, and the administrator is notified that the contract has been accepted. The contract’s status label will also change to “Accepted.”
Customer labels for finance filters
We continue to add customer labels to more sections of the system. You can now filter customers by custom labels when exporting financial documents such as invoices, proforma invoices, and credit notes. This feature is handy for quickly exporting data for specific customer groups.
⚙️ System & Configuration
The v5.0 update includes numerous enhancements, tweaks, and bug fixes to improve system performance and user experience. Here are the changes we’d like to spotlight:
Documents encryption
We’ve introduced the Documents encryption feature to comply with local policies and enhance system security. This feature enables file encryption for financial documents sent via email. It is disabled by default but can be enabled when needed.
Documents that can be encrypted:
Invoices
Proforma invoices
Payments
Credit notes
Quotes
Statements
Documents/Contracts
Force admins to enable 2FA
We’ve added a toggle to force 2FA on all admin accounts in response to customer requests. This option is available in the Administration & Security section under Config > Main > Preferences. Once enabled, all admins will be prompted to set up 2FA during login and cannot proceed without completing the setup.
New reports
Customers chart
Available in Administration > Reports > Customers Chart, this report visually displays your customers based on their statuses
Connected customers chart on Dashboard
We’ve added a new ‘Connected Customers’ chart to the main dashboard, displaying the number of customers connected over time for easy business performance tracking.
May 20th, 2024
We are excited to announce the launch of Splynx version 4.3, packed with new features, enhancements, and fixes that significantly improve our platform’s functionality and user experience. The system received over 140 updates focused on improving operations management, streamlined billing with support of multi-taxes linked to locations, enhancing reporting capabilities, improving customer management, and many more. For a detailed breakdown of all the changes, take a closer look at our comprehensive changelog here.
Key Updates
Administration
Introduced new reports for a better understanding of your business performance:
MRR Net Change Report: Keep track of your Monthly Recurring Revenue changes to understand your business dynamics better.
Improved Customer Internet Usage Report: Added new columns ‘Upload per service’ and ‘Download per service’ for deeper insights into usage patterns
Other improvements:
Added a new log to check Service status changes (accessible in Administration → Logs).
Added a new log to track changes made in the Company Information section.
Added new logs to track changes made to tickets using mass actions.
Added the ability to fill in the field via API with tariffs available for changing (Internet, Voice, and Recurring plans).
Implemented the ability to select fields for the session log.
Added the ‘Inactive’ status to the Blocked customers report.
Applied finance permissions to create services for custom roles.
Fixed an issue where logs were not created after performing actions with labels.
Replaced the ‘Customer/Lead’ field with a multi-select option in the Administration section under Report → Ticket report → SLA report.
Finance Management
Tax Groups (Multi-Taxes) and Location-Specific Taxes: Introduced a new feature to create tax groups to handle multiple taxes with different calculations. Also, it is now possible to assign taxes to specific locations. Learn more about the multi-tax feature here.
Reworked Manual Charge Process for Invoices: Improved the manual charge process for Invoices, making it more straightforward and smooth.
Negative Payments as Refunds: Introduced the ability to add refunds by adding a negative charge with a minus sign “-”. In this way, the system will automatically create a payment with the label ‘Refund’
Total Income on Finance Dashboard: A new section that displays the previous month’s total income, current month’s income, and planned income was added.
Other improvements:
Added the possibility to create a transaction category after saving the tariff plan.
Added the possibility to remove items when creating a recurring invoice.
Added ‘New’ and ‘Manually paired’ statuses to the Payment statements history.
Added a filter by customers’ status to the Charge menu in the Invoices tab.
Added the ability to export from charge balances with the edited amount.
Enabled charging a customer’s balance for an amount exceeding their due balance
Refined Scheduling Management
New Scheduling Calendar: We remastered the calendar interface, making task scheduling more flexible and intuitive. Also, there is a possibility to set and track travel time for each task.
Task View and Creation: Now, you can create, edit and view tasks in a simplified modal window from any page where task addition is possible.
Description Pop-Up for Task Log: Enhance task documentation with the ability to add descriptions via a pop-up window after stopping the task timer.
Inventory Module Improvements
New Statuses for Inventory Items: Added new ‘Damaged’ and ‘In Transit’ statuses to help you manage your inventory more effectively
New Mass Actions for Inventory Items: Added new mass action options to delete and change statuses, making updating or modifying items in bulk easier.
Other improvements:
Added access to the Inventory for the Technician role.
Added the Type field when creating a stock location in the Inventory configuration.
Added the ability to create additional fields for Inventory stock locations in the Config.
Added filters and the ability to add items under the Product Information page in the Inventory section.
Added the Categories section to the Inventory config.
Added the total amount to the supplier invoice.
Added a filter for inventory items by supplier invoice.
Added the ‘Show inventory items’ action in the Supplier invoices table.
Tariff Plans and Customer Management
One-Time and Zero-Priced Planns via Customer Portal: Added availability for self-ordering one-time and zero-priced tariff plans on the Customer Portal.
Service and Tariff Plan Enhancements: Updated functionalities for managing customer services, including the ability to create and edit pending services without specifying the start date.
Pinning Comments on Customer/Lead Pages: Improve communication and keep essential notes visible by pinning comments on customer or lead pages.
Other improvements:
Added language selection to the Customer Portal.
Added the Pending payment warning on the Customer Portal Dashboard.
Implemented export feature for customer payment account data.
Added the Label filter to the Customers → Maps section.
Added the blocking log to the customer’s activity.
Changed the customer’s profile calendar status to orange if there is at least one task for changing the customer’s status.
Display customer status as a label.
Improved Networking
WireGuard VPN Functionality: Added WireGuard VPN functionality.
ACS Server Enhancements:
Made ACS attributes editable.
Enhanced the ability to configure empty credentials for CWMP in the ACS configuration.
Removed the duplicated allowed list of VPN networks for ACS.
Added ‘Uptime’ and ‘HW version’ columns to the device list in Networking → TR-069(ACS).
Added provisioning for groups with auto-provisioning disabled for TR-069.
Implemented auto-update for the hostname in TR-069.
Corrected the error message for when ACS is disabled.
Corrected the ‘Disabled’ status on the ACS WiFi portal.
Enhanced compatibility for vendors without the ‘ModelName’ attribute in TR-069.
Fixed prefixes for devices with missing summary and different diagnostics schemes in TR-069.
Added WiFi diagnostic attributes for Huawei and ZyXEL devices.
Improved Ping and Traceroute Tools: Enhanced reliability and performance for network troubleshooting.
Other improvements:
Added the possibility to choose attributes for DHCP Option 82 identification.
Bound MAC addresses upon first connection for the Port ID (option82) authentication.
Included API calls for the Hardware/Monitoring SNMP OID.
Added the option to search for pools by name in the list of Internet services.
Set the minimum value for the Accounting interval in the Radius configuration.
System & UI/UX Enhancements
System Stability and Security: Overall updates aim to reduce high CPU loads and improve system stability and security.
Implemented the functionality of a login logo per partner.
Improved UX for Customer Portal’s Reset password.
Improved 2FA SMS sending.
System-wide implementation of the .HEIC photo format.
Configurations and API
Added functionality for updating service geo data via API
Added API for Customers’ 2FA in the Config
Added an API for retrieving the partner logo
Added an API keys test for Google and Bing maps in the Config section
Added an “Update add-ons” button to Config → Integrations → Add-ons
Added the filter to display the list of add-ons that can be updated
Added the possibility to bind taxes and tax groups to a specific location in the Locations config
Added a new filter for ‘Update existing customers’ functionality in Config / Finance / Settings
Added a list of selected events to the hook configuration
Implemented HTTP/2 protocol within the HTTPS configuration
Added weekend selection to the Localization configuration
These updates will significantly enhance your Splynx experience, offering both the better functionality and the simplicity of operation that our users have come to expect. Please check our changelog for a detailed list of all updates, improvements, and fixes.
For the best experience, we strongly recommend using the most current version of Splynx software. Navigate to Administration / License / Version to verify your system’s version. If you’re ready to upgrade to the latest version, simply email us at support@splynx.com requesting an update. Your insights and feedback are crucial to our ongoing improvement, so please don’t hesitate to share your thoughts and experiences with this new release.