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Tickets - opt out of SMS updates

Feature Request

We’ve turned on SMS notification so for any update from agent to customer, the customer will receive an SMS.

It would be great to have the option to turn off SMS notifications generated by tickets on a customer by customer basis - just a checkbox on the customer’s main account will do.

For the vast majority of customers SMS is great, but there will be the odd one that finds SMS annoying and would prefer just to receive emails.

Posted by Jesse Archer ·
3 comments

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Comments3

  • afutter

    •

    Sep 24, 2024

    This might need to be added to the email notifications as well, for everything except accounting/contact notifications.

    It might be a good idea to have a communications permissions selections where these can be set:

    I.e. notifications - sms, WhatsApp, email

    Marketing - sms, WhatsApp, email

    Other - sms, WhatsApp, email

    Contact/accounting - email(obligatory) - optional - sms,WhatsApp

    • gtswallo

      •

      Jan 24, 2025

      In the US, this is becoming a legal requirement to have opt out abilities and parties needing to opt-into communications, particularly SMS. Must have feature.

  • Bsz786

    •

    Sep 2, 2024

    Can this be done with whats app as well