Feature Request: Purchase Orders + Bulk Hardware Import (MAC / Serial)
Summary Add native Purchase Order (PO) management to Splynx, including the ability to import distributor spreadsheets (Excel/CSV) with MAC addresses and serial numbers before items are deployed Problem Statement Currently, Splynx only supports adding hardware after purchase, at the invoice stage. This creates a workflow gap for ISPs/WISPs that need to: Generate Purchase Orders before ordering from distributors Track hardware that is ordered, backordered, or in transit Pre-stage inventory (MACs / serials) received from distributors before deployment Maintain internal approval and reconciliation workflows Requested Features 1. Native Purchase Orders (POs) Ability to: Create Purchase Orders without creating an invoice Assign PO numbers Attach distributor/vendor Email distributor from Splynx Track PO status: Draft Submitted Partially received Fully received Cancelled Convert PO → Invoice when received 2. Bulk Import of Hardware from Distributors Ability to upload an Excel / CSV file from distributors containing optional fields: MAC Address Serial Number Manufacturer Model SKU PO reference Cost per unit This is critical because many distributors (e.g. wireless, networking, CPE vendors) already provide packing slips or order confirmations in spreadsheet form. Why This Matters (Operational Impact) Without PO + bulk import support: Inventory tracking becomes manual Accounting and ops are forced out of Splynx MAC/serial handling is error-prone Larger deployments become inefficient This feature would significantly improve Splynx’s usability for ISPs managing real hardware supply chains.
TRL 7 days ago
💡 Feature Request
Feature Request: Purchase Orders + Bulk Hardware Import (MAC / Serial)
Summary Add native Purchase Order (PO) management to Splynx, including the ability to import distributor spreadsheets (Excel/CSV) with MAC addresses and serial numbers before items are deployed Problem Statement Currently, Splynx only supports adding hardware after purchase, at the invoice stage. This creates a workflow gap for ISPs/WISPs that need to: Generate Purchase Orders before ordering from distributors Track hardware that is ordered, backordered, or in transit Pre-stage inventory (MACs / serials) received from distributors before deployment Maintain internal approval and reconciliation workflows Requested Features 1. Native Purchase Orders (POs) Ability to: Create Purchase Orders without creating an invoice Assign PO numbers Attach distributor/vendor Email distributor from Splynx Track PO status: Draft Submitted Partially received Fully received Cancelled Convert PO → Invoice when received 2. Bulk Import of Hardware from Distributors Ability to upload an Excel / CSV file from distributors containing optional fields: MAC Address Serial Number Manufacturer Model SKU PO reference Cost per unit This is critical because many distributors (e.g. wireless, networking, CPE vendors) already provide packing slips or order confirmations in spreadsheet form. Why This Matters (Operational Impact) Without PO + bulk import support: Inventory tracking becomes manual Accounting and ops are forced out of Splynx MAC/serial handling is error-prone Larger deployments become inefficient This feature would significantly improve Splynx’s usability for ISPs managing real hardware supply chains.
TRL 7 days ago
💡 Feature Request
Permissions for Global Canned Response
I would like to assign one of my staff to edit and create Canned Responses for the Help Desk, but it seems that only a Super Admin has this ability. Please add the ability to give permission to a user for this functionality.
GREG3f 8 days ago
💡 Feature Request
Permissions for Global Canned Response
I would like to assign one of my staff to edit and create Canned Responses for the Help Desk, but it seems that only a Super Admin has this ability. Please add the ability to give permission to a user for this functionality.
GREG3f 8 days ago
💡 Feature Request
New technician app
Good Day Thank you for the new app its has many features that are beneficial for us, one being the ability for technicians to remove and allocate inventory to a customer. However i have found that if a inventory is marked as returned then it does not show in the list of inventory until we mark it as In Stock. Currently any inventory that is being collected from a customer we mark it as returned so we know that it was collected. Can we adjust so that all inventory unless it is in a customers name or is under our location called “Stolen” is visible for re-allocation. Regards
Masood Bhamjee 16 days ago
📥 Feedback
New technician app
Good Day Thank you for the new app its has many features that are beneficial for us, one being the ability for technicians to remove and allocate inventory to a customer. However i have found that if a inventory is marked as returned then it does not show in the list of inventory until we mark it as In Stock. Currently any inventory that is being collected from a customer we mark it as returned so we know that it was collected. Can we adjust so that all inventory unless it is in a customers name or is under our location called “Stolen” is visible for re-allocation. Regards
Masood Bhamjee 16 days ago
📥 Feedback
Recent activities
it is essential to use search bar next to this for activities under inventory, so can easily find what happen or who did that item under inventory after 3 months …
Andy 21 days ago
💡 Feature Request
Recent activities
it is essential to use search bar next to this for activities under inventory, so can easily find what happen or who did that item under inventory after 3 months …
Andy 21 days ago
💡 Feature Request
QR Code for customer signing into the APP
It would be great if there was a QR code option similar to how the 3CX mobile app works that a technician can pull up (within the technician app on the new customers account) and show to the customer to streamline them downloading the app, then the QR code automatically logs them in for the first time. Then the app can prompt them to create their own password, allow notifications, opt in for SMS, etc.
Nicholas Teachworth 27 days ago
💡 Feature Request
QR Code for customer signing into the APP
It would be great if there was a QR code option similar to how the 3CX mobile app works that a technician can pull up (within the technician app on the new customers account) and show to the customer to streamline them downloading the app, then the QR code automatically logs them in for the first time. Then the app can prompt them to create their own password, allow notifications, opt in for SMS, etc.
Nicholas Teachworth 27 days ago
💡 Feature Request
Agent and reseller portal
Good Day we are looking to use the agent/ reseller modules to increase our footprint. Currently we can see the commission allocated to the agent however the agent is not able to login to see who their customers are ,how many have paid or have outstanding amounts, We need to allocate inventory to the agents so we know who is responsible for which devices, we need to allocate tickets to agents for support purposes. Thanks
Masood Bhamjee 27 days ago
💡 Feature Request
Agent and reseller portal
Good Day we are looking to use the agent/ reseller modules to increase our footprint. Currently we can see the commission allocated to the agent however the agent is not able to login to see who their customers are ,how many have paid or have outstanding amounts, We need to allocate inventory to the agents so we know who is responsible for which devices, we need to allocate tickets to agents for support purposes. Thanks
Masood Bhamjee 27 days ago
💡 Feature Request
3CX Integration | Transcribed Call Add
In addition to the call recording we would like it to bring in the transcription of calls in V20 with the recording.
cwian 28 days ago
💡 Feature Request
3CX Integration | Transcribed Call Add
In addition to the call recording we would like it to bring in the transcription of calls in V20 with the recording.
cwian 28 days ago
💡 Feature Request
Field Service Customer Notifications
Client WhatsApp, email and SMS notifications + Customizable templates for when tasks are assigned and marked done. Option to send, or not send notifications for task (tick box that can be enabled or disabled upon task creation).
veggie 28 days ago
💡 Feature Request
Field Service Customer Notifications
Client WhatsApp, email and SMS notifications + Customizable templates for when tasks are assigned and marked done. Option to send, or not send notifications for task (tick box that can be enabled or disabled upon task creation).
veggie 28 days ago
💡 Feature Request
Planned
Show Info & Status Of Task On Daily Calendar View (Field Service)
Hi, please add the task info and the status (in progress, done, etc) to the daily view of tasks in the field service app.
veggie 28 days ago
💡 Feature Request
Planned
Show Info & Status Of Task On Daily Calendar View (Field Service)
Hi, please add the task info and the status (in progress, done, etc) to the daily view of tasks in the field service app.
veggie 28 days ago
💡 Feature Request
Planned
Splynx Field Service APp
Automatically show Team tasks on Dashboard if user is part of the team Automatically show Team tasks on Calendar if user is part of the team. Filter button should only be used to filter if necessary in a whitelist fashion. But default view should be all tasks that user is assigned to (including Team Tasks) Map shows old (Done) tasks by default for some reason? Tasks page shows Done tasks for some reason by default? Done tasks should be hidden by default only to be brought up by whitelist filter. Tasks page should show To Do and In Progress by default, sorted as earliest to latest Tasks page, select Task, info. Customer and customer details should be visible by default, with the name, phone number, and email at the top of the just above the written address. Checklist should be right below description Tasks page, select Task: Play, add worklog (+), and Close task should all be in the same line. Play and + buttons should be the same style as the close task button (larger to press with a finger on mobile, and colored the same)
TRL 29 days ago
💡 Feature Request
Planned
Splynx Field Service APp
Automatically show Team tasks on Dashboard if user is part of the team Automatically show Team tasks on Calendar if user is part of the team. Filter button should only be used to filter if necessary in a whitelist fashion. But default view should be all tasks that user is assigned to (including Team Tasks) Map shows old (Done) tasks by default for some reason? Tasks page shows Done tasks for some reason by default? Done tasks should be hidden by default only to be brought up by whitelist filter. Tasks page should show To Do and In Progress by default, sorted as earliest to latest Tasks page, select Task, info. Customer and customer details should be visible by default, with the name, phone number, and email at the top of the just above the written address. Checklist should be right below description Tasks page, select Task: Play, add worklog (+), and Close task should all be in the same line. Play and + buttons should be the same style as the close task button (larger to press with a finger on mobile, and colored the same)
TRL 29 days ago
💡 Feature Request
A feature is needed to apply a surcharge for credit card payments.
A feature is needed to apply a surcharge for credit card payments.
ashnet About 1 month ago
💡 Feature Request
A feature is needed to apply a surcharge for credit card payments.
A feature is needed to apply a surcharge for credit card payments.
ashnet About 1 month ago
💡 Feature Request
Project Monitoring
Good Day ,we are currently running two projects and customers and devices linked to those projects need to be monitored. Monitoring teams are different and should only be able to monitor customers and devices linked to their projects.Currently i have created to different partners and that is on however when we submitting debit orders via netcash it is splitting the batches because it is 2 different partners. Can we not have a way to divide customers and inventory by “projects”. Thank you
Masood Bhamjee About 1 month ago
💡 Feature Request
Project Monitoring
Good Day ,we are currently running two projects and customers and devices linked to those projects need to be monitored. Monitoring teams are different and should only be able to monitor customers and devices linked to their projects.Currently i have created to different partners and that is on however when we submitting debit orders via netcash it is splitting the batches because it is 2 different partners. Can we not have a way to divide customers and inventory by “projects”. Thank you
Masood Bhamjee About 1 month ago
💡 Feature Request
Public Invoice PDF Link for Customer Notifications
It is requested to introduce in Splynx the possibility to insert or generate a public URL for the invoice PDF, so that it can be used as a variable in templates (SMS). The URL must be: accessible without authentication associated with the individual invoice usable in automatic messages sent to customers This feature would allow directly providing the invoice PDF within customer messages, improving user experience and external integrations.
Umberto Tripiciano About 1 month ago
💡 Feature Request
Public Invoice PDF Link for Customer Notifications
It is requested to introduce in Splynx the possibility to insert or generate a public URL for the invoice PDF, so that it can be used as a variable in templates (SMS). The URL must be: accessible without authentication associated with the individual invoice usable in automatic messages sent to customers This feature would allow directly providing the invoice PDF within customer messages, improving user experience and external integrations.
Umberto Tripiciano About 1 month ago
💡 Feature Request
Capture additional fields when e-signing contracts
We would find it incredibly helpful if we were able to capture additional information at time of e-signature via Splynx. For example, we would like customer to input their preferred payment date. This could be a short text input field above the e-signature input field. We’d like for this to be visible on the e-signed contract in the same way that a placeholder can be inserted. For us, this would eliminate the need to use an external e-signing service and would drastically increase the value that Splynx provides our business. I feel that this feature would be a perfect build upon: https://features.splynx.com/p/esignature-with-audit-trail-and-pdf-integrity-esign-act-eidas
harryrobson About 2 months ago
💡 Feature Request
Capture additional fields when e-signing contracts
We would find it incredibly helpful if we were able to capture additional information at time of e-signature via Splynx. For example, we would like customer to input their preferred payment date. This could be a short text input field above the e-signature input field. We’d like for this to be visible on the e-signed contract in the same way that a placeholder can be inserted. For us, this would eliminate the need to use an external e-signing service and would drastically increase the value that Splynx provides our business. I feel that this feature would be a perfect build upon: https://features.splynx.com/p/esignature-with-audit-trail-and-pdf-integrity-esign-act-eidas
harryrobson About 2 months ago
💡 Feature Request
Unlock Complete Analytics for Your Splynx Data
If you want full insights into your Splynx database customer behavior, services, ticket trends, or anything else there is a simple solution. Deploy an open-source analytics META server, connect it to your Splynx database, and start exploring. Once connected, you can filter, visualize, and analyze your data any way you want. Understand patterns, track performance, and make smarter decisions. This approach gives you complete control over your analytics without any extra cost, making your Splynx data truly actionable.
Samad Mohiuddin About 2 months ago
💡 Feature Request
Unlock Complete Analytics for Your Splynx Data
If you want full insights into your Splynx database customer behavior, services, ticket trends, or anything else there is a simple solution. Deploy an open-source analytics META server, connect it to your Splynx database, and start exploring. Once connected, you can filter, visualize, and analyze your data any way you want. Understand patterns, track performance, and make smarter decisions. This approach gives you complete control over your analytics without any extra cost, making your Splynx data truly actionable.
Samad Mohiuddin About 2 months ago
💡 Feature Request
Fully Automated Ticket Management in Splynx Using n8n and LLMs
I recently built a workflow using n8n that takes helpdesk ticketing in Splynx to the next level. The workflow reads all new tickets, analyzes their content to determine type and group, and automatically assigns them to the right agent. Using a large language model (self-hosted or via OpenAI), the system can also draft replies for tickets automatically. This creates a fully automated ticketing process from intake to categorization, assignment, and suggested responses, reducing manual work and improving response speed. The setup is flexible. You can run everything on your own server or leverage cloud-based LLMs depending on your preference and scale. With this workflow, Splynx becomes a smart, self-managing support system that helps your team focus on the tasks that matter most.
Samad Mohiuddin About 2 months ago
💡 Feature Request
Fully Automated Ticket Management in Splynx Using n8n and LLMs
I recently built a workflow using n8n that takes helpdesk ticketing in Splynx to the next level. The workflow reads all new tickets, analyzes their content to determine type and group, and automatically assigns them to the right agent. Using a large language model (self-hosted or via OpenAI), the system can also draft replies for tickets automatically. This creates a fully automated ticketing process from intake to categorization, assignment, and suggested responses, reducing manual work and improving response speed. The setup is flexible. You can run everything on your own server or leverage cloud-based LLMs depending on your preference and scale. With this workflow, Splynx becomes a smart, self-managing support system that helps your team focus on the tasks that matter most.
Samad Mohiuddin About 2 months ago
💡 Feature Request
Seamless WhatsApp Integration with Splynx Using WPPConnect
ISPs often want customers to reach support through WhatsApp, with every message automatically appearing as a proper ticket. With WPPConnect, an open-source tool, you can do this without paying for a WhatsApp provider. WPPConnect acts as a bridge: it receives WhatsApp messages from your business number and forwards them to your system. In this case, messages are sent directly to Splynx via its API. Getting started is easy. Install WPPConnect on your server and link it to your WhatsApp Business account by scanning a QR code. From that point, every incoming customer message triggers a webhook. Your automation tool—like n8n—processes the webhook, checks the customer’s phone number in Splynx, and either creates a new helpdesk ticket or updates an existing one. Photos, attachments, and voice notes can all be included. The integration is fully two-way. Agent replies in Splynx are automatically sent back to the customer on WhatsApp through WPPConnect’s sendMessage API. This setup provides a complete, cost-effective WhatsApp helpdesk for small and medium ISPs, keeping full control of the system while minimizing complexity. All you need to manage is WhatsApp login stability and simple routing logic—everything else runs smoothly.
Samad Mohiuddin About 2 months ago
💡 Feature Request
Seamless WhatsApp Integration with Splynx Using WPPConnect
ISPs often want customers to reach support through WhatsApp, with every message automatically appearing as a proper ticket. With WPPConnect, an open-source tool, you can do this without paying for a WhatsApp provider. WPPConnect acts as a bridge: it receives WhatsApp messages from your business number and forwards them to your system. In this case, messages are sent directly to Splynx via its API. Getting started is easy. Install WPPConnect on your server and link it to your WhatsApp Business account by scanning a QR code. From that point, every incoming customer message triggers a webhook. Your automation tool—like n8n—processes the webhook, checks the customer’s phone number in Splynx, and either creates a new helpdesk ticket or updates an existing one. Photos, attachments, and voice notes can all be included. The integration is fully two-way. Agent replies in Splynx are automatically sent back to the customer on WhatsApp through WPPConnect’s sendMessage API. This setup provides a complete, cost-effective WhatsApp helpdesk for small and medium ISPs, keeping full control of the system while minimizing complexity. All you need to manage is WhatsApp login stability and simple routing logic—everything else runs smoothly.
Samad Mohiuddin About 2 months ago
💡 Feature Request
Zest and Monnify Payment Gateways
We would love to have Zest and Monnify Payment gateways integrated as alternatives to the existing providers. A downtime from the available provider slows down business.
Richard Rwang About 2 months ago
💡 Feature Request
Zest and Monnify Payment Gateways
We would love to have Zest and Monnify Payment gateways integrated as alternatives to the existing providers. A downtime from the available provider slows down business.
Richard Rwang About 2 months ago
💡 Feature Request
Product with QUANTY & UNITS
It would be nice if there a features for “UNITS” like meters, pcs, units, boxes, measuring, etc. For example we add a new stocks on our storage room Name | Quantity | Units Fiber Optic Cable | 2 | KM - if we assign (use) the cable for the customer like 300 meters its auto deducted to the stocks Quanty so in the storage room there will be available 1.7 KM. Something like that seamless automated deductiom from item quantity when we book items out and here is a logs if where is the item used link to customer or location etc. also this is supported with the task/scheduling seamless integration.
dbbs-dev About 2 months ago
💡 Feature Request
Product with QUANTY & UNITS
It would be nice if there a features for “UNITS” like meters, pcs, units, boxes, measuring, etc. For example we add a new stocks on our storage room Name | Quantity | Units Fiber Optic Cable | 2 | KM - if we assign (use) the cable for the customer like 300 meters its auto deducted to the stocks Quanty so in the storage room there will be available 1.7 KM. Something like that seamless automated deductiom from item quantity when we book items out and here is a logs if where is the item used link to customer or location etc. also this is supported with the task/scheduling seamless integration.
dbbs-dev About 2 months ago
💡 Feature Request