Can Headers be included in the Inventory section please

AQP about 5 hours ago

💡 Feature Request

It would be incredibly beneficial if we could get an integration or at least the framework to be able to connect LTE Evolved Packet Cores to Splynx. LTE was designed to be shaped at the AMBR, as shaping via IP after it’s broken out eats up airtime, and can cause extra load on the network and significantly increase buffer bloat. While radius works well for our traditional wisp based subscribers, a native connection to our EPC would be great as we are transitioning a good chunk of our network to LTE as we can deliver much higher speeds with greater reliability at a lower Capex. Our problem is the management and provisioning of the subscriber UEs.

gtswallo about 24 hours ago

💡 Feature Request

Hi, it would be nice if we could get an add-on that would allow us to mass update MikroTiks via API, be it system packages (even better if they could be scheduled!), firewall rules that are outside of the scope of the blocking rules automations.. etc. Staying up late at light to go through them one by one is tedious, and other paid for services would require additional integrations, setup, and another spot to maintain another service when Splynx already has tight integration with MikroTik. I am aware that Mikrotik does change their language of commands between package versions making this more of a challenge.

gtswallo 1 day ago

💡 Feature Request

When inventory is removed from a customer, the associated services are paused. However, if a previously disabled service remains in the system, an invoice may still be generated for that service during the billing cycle. When a customer is removed, all previously associated services must be either archived or permanently deleted to prevent inactive or disabled services from being included in future billing cycles.

Aysha Bayant 2 days ago

💡 Feature Request

Good Day we send out bulk whatsapp to customers affected with network outages,is there a way to hide the chats unless they respond back.

Masood Bhamjee 2 days ago

📥 Feedback

With the new Whatsapp Cost increasing, it would be beneficial if the client would be able to send us a message from a “Client App” to our Splynx/Support

wernerda 2 days ago

1

💡 Feature Request

Hi, It would be nice to have a button to change the speed profile in the Huawei addon section, instead of eliminating the ONU and reprovision it with another speed profile. For now, for each profile you can only assign 1 tariff. Let’s say you have 3 different tariffs with different prices for 300Mbps. We can only assign one tariff to this, so when we change this tariff to another tariff with another speed profile, Splynx will change this is in the OLT. However if we have another tariff of 300Mbps, i need to remove the ONU and provision it again, losing time with these actions. Best thing to do it assign various tariffs for just 1 speed profile, so when i change a tariff, the speed profile in Huawei will be adjusted also. The only problem i see if a customer has various services, how does splynx know which ONU to change? Regards. Paul

Paul Gerhardt 2 days ago

💡 Feature Request

I am currently unable to search for the addresses of additional internet services. From Splynx: Unfortunately the native Address field on the service is not currently indexed by the global search

dillon 3 days ago

💡 Feature Request

it would be great if we can see all chats and tickets even if not assigned to us as admin

atiatam 4 days ago

💡 Feature Request

it would be great if we can give some customer a promo code that would adjust the plan pricing by adding a discount to existing plans. and also a code that can adjust the price to a pre negotiated price

atiatam 4 days ago

💡 Feature Request

Please give us an RSS feed for new features and releases. This will help everyone keep pace with the rapidly changing environment we live in today.

Cobus van der Walt 8 days ago

💡 Feature Request

Good Day in the new sign up flow we are not able to select the bundles which include the Once off activation fee , We charge a activation fee that must be paid can we please have it included. Regards

Masood Bhamjee 9 days ago

💡 Feature Request

Splynx customers who already use QuickBooks Online for accounting want to use the same Intuit account to accept payments from their subscribers — rather than having to set up a separate account with Stripe/IPPay/other gateway. This reduces the number of providers they work with and may be cheaper/more convenient for them because the money and accounting remain within the same ecosystem (Intuit).

Sergii Synelnyk 9 days ago

1

💡 Feature Request

Hi, Would it be possible to add a WhatsApp bulk messaging option under the Finance section in Splynx? Currently, we can send invoices and financial notifications to clients via email, SMS, and the client portal, but adding WhatsApp as an option would greatly improve customer communication and response rates. From an ISP perspective, many clients are far more responsive to WhatsApp messages compared to emails or SMS. This feature would allow us to: Send invoices to clients in bulk via WhatsApp. Send payment reminders and overdue invoice notifications more effectively. Send bulk suspension warnings before service termination. Improve collections by reaching clients through a communication channel they actively use. WhatsApp has become the primary communication platform for many customers, and having bulk WhatsApp messaging integrated into the Finance workflow would help ISPs recover outstanding payments faster and reduce manual follow-ups. This would be a valuable addition to the billing and customer communication tools already available in Splynx.

Jaco Potgieter 16 days ago

💡 Feature Request

add collective attachments to customer updates section to show all attachments from task and tickets in one view with a filter also show view change from list to grid view (like 4 x 4 as example) for attachments

Justin Vickery 18 days ago

💡 Feature Request

regular gps co-ordinates are great to have in client portal, however in some cases where there is high density of homes in a small area, the accuracy level isn’t high enough which is where google plus codes would be handy, as the accuracy level is 2.8 meters by 2.9 meters

Tyron van Greunen 18 days ago

💡 Feature Request

When editing an invoice period, please add a "Next Month" option to the calendar under the Description section to make period selection more efficient. Additionally, please include the same "Next Month" option in the Invoice Period calendar under the Invoices section for consistency across the application.Thanks

Aysha Bayant 25 days ago

💡 Feature Request

Recently I've been using the Splynx MCP, which has been great, by the way. One thing I've noticed is that it's actually easier to prompt the MCP about closed tasks than it is to ask about the status of open ones. Because of this, I've changed the way I work. Once a task has been completed, I now close it immediately. Previously, I tended to leave completed tasks open because it was much easier to identify whether work had already been done for a customer. The problem now is that when I open a customer's profile, I have to first open the Tasks section and then filter for Closed Tasks, which is a bit cumbersome. It would be great if the task dropdown could be changed to something like this: Create Task Open Tasks (1) Closed Tasks (6) Archived Tasks

David Dayson 28 days ago

💡 Feature Request

Feature Request: Internal Employee Chat with Task, Call Follow-up & Reminders Good day, I would like to suggest adding an Internal Employee Chat and Task Management module to Splynx. Many ISPs use Splynx as their primary operational platform, and having an integrated communication system would significantly improve collaboration between departments without relying on external messaging applications. Proposed Features Internal Chat One-to-one messaging between employees. Group chats for departments (Support, Sales, Finance, NOC, etc.). Ability to reference customers, tickets, invoices, or services directly within a conversation. Task Assignment Convert a chat message into a task. Assign the task to a specific employee. Set a due date, priority, and status. Track progress (Pending, In Progress, Completed). Call Follow-ups Create a follow-up reminder directly from a customer profile, ticket, or conversation. Schedule a call back for a specific date and time. Assign the follow-up to an employee. Receive notifications when the follow-up is due. Mark follow-ups as Completed, Rescheduled, or Missed. Keep a history of all follow-up calls for each customer, making it easy to see previous interactions. Reminders & Notifications Set reminders for yourself or colleagues. Receive notifications when tasks or follow-up calls are due or overdue. Escalate overdue tasks or reminders to managers if required. Ticket Collaboration Discuss support tickets internally without adding notes visible to customers. Mention colleagues using @username. Notify team members when assistance is required. Benefits Reduces reliance on external communication platforms such as WhatsApp, Microsoft Teams, or Slack. Keeps customer-related communication, tasks, and follow-up activities within Splynx. Improves accountability by assigning tasks and tracking completion. Ensures customer call-backs and important follow-ups are not forgotten. Provides a complete history of internal communication and customer interactions. Enhances collaboration between Support, Sales, Finance, and NOC teams. I believe this feature would greatly enhance workflow efficiency by combining internal communication, task management, customer follow-ups, and reminders into a single platform. It would help ISPs deliver faster responses, improve customer service, and ensure that no customer call-back or task is overlooked. Thank you for considering this suggestion.

Masood Bhamjee about 1 month ago

💡 Feature Request