Hi, Would it be possible to add a WhatsApp bulk messaging option under the Finance section in Splynx? Currently, we can send invoices and financial notifications to clients via email, SMS, and the client portal, but adding WhatsApp as an option would greatly improve customer communication and response rates. From an ISP perspective, many clients are far more responsive to WhatsApp messages compared to emails or SMS. This feature would allow us to: Send invoices to clients in bulk via WhatsApp. Send payment reminders and overdue invoice notifications more effectively. Send bulk suspension warnings before service termination. Improve collections by reaching clients through a communication channel they actively use. WhatsApp has become the primary communication platform for many customers, and having bulk WhatsApp messaging integrated into the Finance workflow would help ISPs recover outstanding payments faster and reduce manual follow-ups. This would be a valuable addition to the billing and customer communication tools already available in Splynx.

Jaco Potgieter 1 day ago

💡 Feature Request

add collective attachments to customer updates section to show all attachments from task and tickets in one view with a filter also show view change from list to grid view (like 4 x 4 as example) for attachments

Justin Vickery 3 days ago

💡 Feature Request

regular gps co-ordinates are great to have in client portal, however in some cases where there is high density of homes in a small area, the accuracy level isn’t high enough which is where google plus codes would be handy, as the accuracy level is 2.8 meters by 2.9 meters

Tyron van Greunen 3 days ago

💡 Feature Request

When editing an invoice period, please add a "Next Month" option to the calendar under the Description section to make period selection more efficient. Additionally, please include the same "Next Month" option in the Invoice Period calendar under the Invoices section for consistency across the application.Thanks

Aysha Bayant 10 days ago

💡 Feature Request

Recently I've been using the Splynx MCP, which has been great, by the way. One thing I've noticed is that it's actually easier to prompt the MCP about closed tasks than it is to ask about the status of open ones. Because of this, I've changed the way I work. Once a task has been completed, I now close it immediately. Previously, I tended to leave completed tasks open because it was much easier to identify whether work had already been done for a customer. The problem now is that when I open a customer's profile, I have to first open the Tasks section and then filter for Closed Tasks, which is a bit cumbersome. It would be great if the task dropdown could be changed to something like this: Create Task Open Tasks (1) Closed Tasks (6) Archived Tasks

David Dayson 13 days ago

💡 Feature Request

It would be nice to have the background of each task to be color coded to match the status of said job. So we could easily see the job has changed status without opening each job.

Michael Kaczmarski 15 days ago

💡 Feature Request

Feature Request: Internal Employee Chat with Task, Call Follow-up & Reminders Good day, I would like to suggest adding an Internal Employee Chat and Task Management module to Splynx. Many ISPs use Splynx as their primary operational platform, and having an integrated communication system would significantly improve collaboration between departments without relying on external messaging applications. Proposed Features Internal Chat One-to-one messaging between employees. Group chats for departments (Support, Sales, Finance, NOC, etc.). Ability to reference customers, tickets, invoices, or services directly within a conversation. Task Assignment Convert a chat message into a task. Assign the task to a specific employee. Set a due date, priority, and status. Track progress (Pending, In Progress, Completed). Call Follow-ups Create a follow-up reminder directly from a customer profile, ticket, or conversation. Schedule a call back for a specific date and time. Assign the follow-up to an employee. Receive notifications when the follow-up is due. Mark follow-ups as Completed, Rescheduled, or Missed. Keep a history of all follow-up calls for each customer, making it easy to see previous interactions. Reminders & Notifications Set reminders for yourself or colleagues. Receive notifications when tasks or follow-up calls are due or overdue. Escalate overdue tasks or reminders to managers if required. Ticket Collaboration Discuss support tickets internally without adding notes visible to customers. Mention colleagues using @username. Notify team members when assistance is required. Benefits Reduces reliance on external communication platforms such as WhatsApp, Microsoft Teams, or Slack. Keeps customer-related communication, tasks, and follow-up activities within Splynx. Improves accountability by assigning tasks and tracking completion. Ensures customer call-backs and important follow-ups are not forgotten. Provides a complete history of internal communication and customer interactions. Enhances collaboration between Support, Sales, Finance, and NOC teams. I believe this feature would greatly enhance workflow efficiency by combining internal communication, task management, customer follow-ups, and reminders into a single platform. It would help ISPs deliver faster responses, improve customer service, and ensure that no customer call-back or task is overlooked. Thank you for considering this suggestion.

Masood Bhamjee 15 days ago

💡 Feature Request

I would like to see an Icon or some kind of indicator to show that an agents ticket not was edited much like you see in a chat program after you edit a sent message. We should also see the actual edit displayed ina gray box when we look at ticket activites and it should show what was changed.

GREG3f 17 days ago

💡 Feature Request

Currently there is no way to limit the number of simultaneous Port-Id radius sessions. For example if you have a fiber customer on an OLT and want to allow two or more routers. Currently you can limit it to 1 session or unlimited sessions. To limit MACs we need to do it on the OLT service profile. This feature request enables splynx to also help control that.

Paul Murdock 23 days ago

💡 Feature Request

We have services that we need to be able to connect to two or more different access routers on our network which is running OSPF. Problem is that when they come online, the access routers advertise that the customer service using the same distance which causes split routing on the customer’s service. We would like to have the option to specify the distance on a service so that when the PPPOE dials up to the backup access router, its on a higher distance.

Leatile 24 days ago

💡 Feature Request

It would be nice to have a button for rebooting an ONT in case web access isn’t possible for any reason. Also, in the diagnostics screen, viewing the MAC of the device(s) connected.

paul 29 days ago

💡 Feature Request

In the UK it’s a requirement for providers to inform customers that their contract is coming to end I’d like to specify a contract end date on each service, and have this be auto-populated with a date based on the start date when the service is created i.e. months after billing start date. This field should also be possible to be left blank for non-contracted customers at the end of the contract an email template is sent automatically to the customer to inform them of the contract period coming to an end and what the implication for that is

connor_crb 30 days ago

💡 Feature Request

We are migrating from Amazon SES to Twilio SendGrid for our mass email sending functions and having to do it as an SMTP connection works but is clunky, an API integration would be much slicker

connor_crb 30 days ago

💡 Feature Request

Good Day I know it is possible to see a map of all the network sites and customers but could you add network sites to the map in the customers profile so when you click on the map you can see which is the closets site/s to the customer. Regards

Masood Bhamjee about 1 month ago

💡 Feature Request

Send out reminders to customer who are scheduled for call-outs the following day. Reminder must be send via SMS, Email and Whatsapp with a link to reschedule the call-out should they wish to do so. The reminder must also include technician details Name: Photo of technician: Vehicle registration number: etc

MarcelM about 2 months ago

💡 Feature Request

Currently you need to generate a contract for the technician to sign-off a job card in field Design a job card template and save as PDF from the in-field technical app. Can then be sign-off by the customer and send to their email

MarcelM about 2 months ago

💡 Feature Request

Upload KMZ files of FNO and coverage area. The tool can then be used on the website which integrates into the new sign-up form which will allow customers to select the right product base on their location/GPS co

MarcelM about 2 months ago

💡 Feature Request

The ability to upgrade a customer’s speed for X amount of days without any financial implication on the customer Example: Customer is saturating their line and phone support. The customer is then upgraded temporary for 5 days without impacting their billing or doing a plan change. After the 5 days the customer reverts back to the original plan and can then decide if they want to upgrade or not. Plan changes make this process very difficult. Also keep in mind that you can specify in admin portal how many days a customer can test the new package example 1 Day 2 Days 3 Days 7 days Keep the customer on the same price but with speed upgrade to test the next tier package

MarcelM about 2 months ago

💡 Feature Request

We would like a feature enhancement for subscription/package upgrades for prepaid services. When a client requests an upgrade to a higher service package before their current subscription expires, we would like the system to: Allow the client to top up the difference amount required for the higher package. Allow the ISP/operator to upgrade the client to the new package. Carry forward the remaining subscription days from the current package to the upgraded package. Maintain the existing subscription expiry date after the upgrade. Complete the process without requiring: Credit notes Manual balance adjustments Manual recalculation of subscription periods Example A client is subscribed to a Basic package valid until 31 July. On 15 July, the client requests an upgrade to a Premium package. The client tops up the difference amount required for the higher package. The ISP upgrades the client to the Premium package. The system carries forward the remaining subscription days to the upgraded package, ensuring that the expiry date remains 31 July. The objective is that a client can move to a higher package/service plan during an active subscription period by paying the difference amount, while the remaining validity is preserved and transferred to the upgraded package.

Fred Maina about 2 months ago

💡 Feature Request