Agent based Ticket Status
Instead of global ticket statuses, have it so they can be assigned to individual agents or teams or ticket types So we can have more specific ticket statuses for faults, sales and account calls. instead of having generic ones that makes automation more difficult.
michaelelcock 2 days ago
💡 Feature Request
Agent based Ticket Status
Instead of global ticket statuses, have it so they can be assigned to individual agents or teams or ticket types So we can have more specific ticket statuses for faults, sales and account calls. instead of having generic ones that makes automation more difficult.
michaelelcock 2 days ago
💡 Feature Request
Proper 3CX Integration
We do not have SSH access to our 3CX environment as most do not that opt not to self-host, because performing maintenance and keeping it secure is not something I want on my plate while I am doing it for everything else. Our primary concern revolves around allowing external SSH access, which would open us up to significant risk. Typically, other CRM integration's or commands run are for installing additional software that makes an API endpoint available to an external CRM. Looking through Splynx guide, it appears to be using 3CX V16 Screenshots, which implies old methods of data retrieval. It could be beneficial to update this procedure for database retrieval to align with more current, secure methods, perhaps via an API.
gtswallo 5 days ago
💡 Feature Request
Proper 3CX Integration
We do not have SSH access to our 3CX environment as most do not that opt not to self-host, because performing maintenance and keeping it secure is not something I want on my plate while I am doing it for everything else. Our primary concern revolves around allowing external SSH access, which would open us up to significant risk. Typically, other CRM integration's or commands run are for installing additional software that makes an API endpoint available to an external CRM. Looking through Splynx guide, it appears to be using 3CX V16 Screenshots, which implies old methods of data retrieval. It could be beneficial to update this procedure for database retrieval to align with more current, secure methods, perhaps via an API.
gtswallo 5 days ago
💡 Feature Request
Support payment authorization at time of registration
I want to be able to collect payment information while a customer is signing up for a plan like how every other service provider does it all on the same form so I don’t have to have 3 phone calls or emails back and forth to get this information every time we have someone sign up. Or go to do the install and they don’t have the money. This oversight costs me money, customers, and my time.
gtswallo 5 days ago
💡 Feature Request
Support payment authorization at time of registration
I want to be able to collect payment information while a customer is signing up for a plan like how every other service provider does it all on the same form so I don’t have to have 3 phone calls or emails back and forth to get this information every time we have someone sign up. Or go to do the install and they don’t have the money. This oversight costs me money, customers, and my time.
gtswallo 5 days ago
💡 Feature Request
Feature Request: Admin Role-Based Access Control for Partner/Location Visibility
Restrict regular users to view only customers assigned to specific more then one Partners or Locations,
PUNTECH LOGISTIC CO 5 days ago
💡 Feature Request
Feature Request: Admin Role-Based Access Control for Partner/Location Visibility
Restrict regular users to view only customers assigned to specific more then one Partners or Locations,
PUNTECH LOGISTIC CO 5 days ago
💡 Feature Request
Internal email management
Under messages - inbox for emails. When deleting email that is linked to customer only delete it from the main inbox but leave the message under customer communication. Currently when deleting dealt with message it deleted from customer. It is important to leave under customer for archival and legal purposes
Neil Glenn 18 days ago
💡 Feature Request
Internal email management
Under messages - inbox for emails. When deleting email that is linked to customer only delete it from the main inbox but leave the message under customer communication. Currently when deleting dealt with message it deleted from customer. It is important to leave under customer for archival and legal purposes
Neil Glenn 18 days ago
💡 Feature Request
Internal email management
Under messages - inbox for emails. Be able to sort emails by date received at top. Currently it defaults to oldest at top
Neil Glenn 18 days ago
💡 Feature Request
Internal email management
Under messages - inbox for emails. Be able to sort emails by date received at top. Currently it defaults to oldest at top
Neil Glenn 18 days ago
💡 Feature Request
PPPoE first authentication start billing
Place PPPoE in a state where no billing takes place. When it auths for the first time the status automatically change to active and billing starts.
MarcelM 19 days ago
💡 Feature Request
PPPoE first authentication start billing
Place PPPoE in a state where no billing takes place. When it auths for the first time the status automatically change to active and billing starts.
MarcelM 19 days ago
💡 Feature Request
SSO Sign-on
SSO sign-on is required to make sure password length and expiry policy is adhered to. Would be great to sign-in with M365 credentials.
MarcelM 19 days ago
💡 Feature Request
SSO Sign-on
SSO sign-on is required to make sure password length and expiry policy is adhered to. Would be great to sign-in with M365 credentials.
MarcelM 19 days ago
💡 Feature Request
Customer Maps - Services Online, Blocked, Online in past 24 hours
Hello Splynx. The Customer icons in green, orange, red etc are fabulous for customers, however, it would be better if the services themselves could be colour coded instead. This would greatly help with a bird’s eye view of suburb outages. Giving gps locations to both the customer and the services makes the maps busy, but having services only is more specific.
Beverley Pothier 21 days ago
💡 Feature Request
Customer Maps - Services Online, Blocked, Online in past 24 hours
Hello Splynx. The Customer icons in green, orange, red etc are fabulous for customers, however, it would be better if the services themselves could be colour coded instead. This would greatly help with a bird’s eye view of suburb outages. Giving gps locations to both the customer and the services makes the maps busy, but having services only is more specific.
Beverley Pothier 21 days ago
💡 Feature Request
supplier invoice
it is essential to have each stock location on each items in supplier invoice. instead of all invoice you put in only one location now. so you have to manually change location once enter supplier invoice.
Andy 22 days ago
💡 Feature Request
supplier invoice
it is essential to have each stock location on each items in supplier invoice. instead of all invoice you put in only one location now. so you have to manually change location once enter supplier invoice.
Andy 22 days ago
💡 Feature Request
Updates for Billing
- If a customer changes payment from card to bank account via eAmendment, config does not get updated and the payments do not process. Only way we know is when I do a weekly check for overdue invoices in Finance Dashboard. We then have to amend config and reprocess the payment. Can the update change the service automatically without manual input? - Automated Statements - could this be added for Business services and something that could be turned off and on if required?
Danielle - CRISP Wireless Pty Ltd 29 days ago
💡 Feature Request
Updates for Billing
- If a customer changes payment from card to bank account via eAmendment, config does not get updated and the payments do not process. Only way we know is when I do a weekly check for overdue invoices in Finance Dashboard. We then have to amend config and reprocess the payment. Can the update change the service automatically without manual input? - Automated Statements - could this be added for Business services and something that could be turned off and on if required?
Danielle - CRISP Wireless Pty Ltd 29 days ago
💡 Feature Request
Data usage emails
I am wanting to update where the usage emails are sent through, currently it is the billing email which is normally an accounts team for any businesses. There should be an option to customize who gets the notification when the cap is reached, either the billing email or the other one.
michaelelcock About 1 month ago
💡 Feature Request
Data usage emails
I am wanting to update where the usage emails are sent through, currently it is the billing email which is normally an accounts team for any businesses. There should be an option to customize who gets the notification when the cap is reached, either the billing email or the other one.
michaelelcock About 1 month ago
💡 Feature Request
IP and MAC Release When Disabling Customer Account
OK...here is the issue with Splynx. When a customer is deactivated, one of two things needs to happen. Either we get prompted that the IP and MAC address associated with the account is going to be removed and put back in the pool, or recognize that a package is still listed under services and prompts us if we want to remove it or not. Also, if you are going to change API fields when updating your software, this needs to be alerted to all the vendors who integrate with you so they can update their software accordingly. We should not have to wait and find out that something is broken and then have to waste our time creating tickets with all parties involved to figure out whose software is broken and why it's not working.
Craig Oliver About 1 month ago
💡 Feature Request
IP and MAC Release When Disabling Customer Account
OK...here is the issue with Splynx. When a customer is deactivated, one of two things needs to happen. Either we get prompted that the IP and MAC address associated with the account is going to be removed and put back in the pool, or recognize that a package is still listed under services and prompts us if we want to remove it or not. Also, if you are going to change API fields when updating your software, this needs to be alerted to all the vendors who integrate with you so they can update their software accordingly. We should not have to wait and find out that something is broken and then have to waste our time creating tickets with all parties involved to figure out whose software is broken and why it's not working.
Craig Oliver About 1 month ago
💡 Feature Request
Mass Messaging: Sending SMS and Email simultaneously
Is there a way to add this as a feature? We frequently blast our clients via SMS and Email simultaneously if there is an outage at a tower or something, and we just have to do it twice. Is there a way to add this as a feature to just do both simultaneously?
Daniel About 2 months ago
💡 Feature Request
Mass Messaging: Sending SMS and Email simultaneously
Is there a way to add this as a feature? We frequently blast our clients via SMS and Email simultaneously if there is an outage at a tower or something, and we just have to do it twice. Is there a way to add this as a feature to just do both simultaneously?
Daniel About 2 months ago
💡 Feature Request
Total price of recurring services
It would be very useful to have an indicator showing the total of all recurring service prices in the Services tab. This would include all discounts, proportional discounts based on the start or end date, etc. And the ability to select the date range: this month, next month, previous month, and custom. Customers constantly ask us: When will I pay this month? How much will I pay next month with two additional mobile lines? Etc.
Amado-ntX About 2 months ago
💡 Feature Request
Total price of recurring services
It would be very useful to have an indicator showing the total of all recurring service prices in the Services tab. This would include all discounts, proportional discounts based on the start or end date, etc. And the ability to select the date range: this month, next month, previous month, and custom. Customers constantly ask us: When will I pay this month? How much will I pay next month with two additional mobile lines? Etc.
Amado-ntX About 2 months ago
💡 Feature Request
Mass document upload
we need ability to upload documents per customer in a mass way to allow historic data to be mapped to existing customers. currently we have more than 1000 documents to upload to various customers, and its simply impossible
Emelia Yamson About 2 months ago
💡 Feature Request
Mass document upload
we need ability to upload documents per customer in a mass way to allow historic data to be mapped to existing customers. currently we have more than 1000 documents to upload to various customers, and its simply impossible
Emelia Yamson About 2 months ago
💡 Feature Request
Create Admin Shifts with auto capabilities of blocking login.
It would be great to have a feature that works by auto disabling login ie. an admin like a customer service representative who is not on shift cannot login.
Fric Technologies About 2 months ago
💡 Feature Request
Create Admin Shifts with auto capabilities of blocking login.
It would be great to have a feature that works by auto disabling login ie. an admin like a customer service representative who is not on shift cannot login.
Fric Technologies About 2 months ago
💡 Feature Request
Feature Request payment gateway in the PH (QRPH)
PH Paymentgateway are: Gcash, Maya, Paymongo, QRPH I hope in near future this will be available.
0xjjad About 2 months ago
💡 Feature Request
Feature Request payment gateway in the PH (QRPH)
PH Paymentgateway are: Gcash, Maya, Paymongo, QRPH I hope in near future this will be available.
0xjjad About 2 months ago
💡 Feature Request
