With the new Whatsapp Cost increasing, it would be beneficial if the client would be able to send us a message from a “Client App” to our Splynx/Support

wernerda about 1 hour ago

💡 Feature Request

Hi, It would be nice to have a button to change the speed profile in the Huawei addon section, instead of eliminating the ONU and reprovision it with another speed profile. For now, for each profile you can only assign 1 tariff. Let’s say you have 3 different tariffs with different prices for 300Mbps. We can only assign one tariff to this, so when we change this tariff to another tariff with another speed profile, Splynx will change this is in the OLT. However if we have another tariff of 300Mbps, i need to remove the ONU and provision it again, losing time with these actions. Best thing to do it assign various tariffs for just 1 speed profile, so when i change a tariff, the speed profile in Huawei will be adjusted also. The only problem i see if a customer has various services, how does splynx know which ONU to change? Regards. Paul

Paul Gerhardt about 4 hours ago

💡 Feature Request

I am currently unable to search for the addresses of additional internet services. From Splynx: Unfortunately the native Address field on the service is not currently indexed by the global search

dillon 1 day ago

💡 Feature Request

it would be great if we can see all chats and tickets even if not assigned to us as admin

atiatam 2 days ago

💡 Feature Request

it would be great if we can give some customer a promo code that would adjust the plan pricing by adding a discount to existing plans. and also a code that can adjust the price to a pre negotiated price

atiatam 2 days ago

💡 Feature Request

Please give us an RSS feed for new features and releases. This will help everyone keep pace with the rapidly changing environment we live in today.

Cobus van der Walt 6 days ago

💡 Feature Request

Good Day in the new sign up flow we are not able to select the bundles which include the Once off activation fee , We charge a activation fee that must be paid can we please have it included. Regards

Masood Bhamjee 7 days ago

💡 Feature Request

Splynx customers who already use QuickBooks Online for accounting want to use the same Intuit account to accept payments from their subscribers — rather than having to set up a separate account with Stripe/IPPay/other gateway. This reduces the number of providers they work with and may be cheaper/more convenient for them because the money and accounting remain within the same ecosystem (Intuit).

Sergii Synelnyk 7 days ago

1

💡 Feature Request

Hi, Would it be possible to add a WhatsApp bulk messaging option under the Finance section in Splynx? Currently, we can send invoices and financial notifications to clients via email, SMS, and the client portal, but adding WhatsApp as an option would greatly improve customer communication and response rates. From an ISP perspective, many clients are far more responsive to WhatsApp messages compared to emails or SMS. This feature would allow us to: Send invoices to clients in bulk via WhatsApp. Send payment reminders and overdue invoice notifications more effectively. Send bulk suspension warnings before service termination. Improve collections by reaching clients through a communication channel they actively use. WhatsApp has become the primary communication platform for many customers, and having bulk WhatsApp messaging integrated into the Finance workflow would help ISPs recover outstanding payments faster and reduce manual follow-ups. This would be a valuable addition to the billing and customer communication tools already available in Splynx.

Jaco Potgieter 14 days ago

💡 Feature Request

add collective attachments to customer updates section to show all attachments from task and tickets in one view with a filter also show view change from list to grid view (like 4 x 4 as example) for attachments

Justin Vickery 16 days ago

💡 Feature Request

regular gps co-ordinates are great to have in client portal, however in some cases where there is high density of homes in a small area, the accuracy level isn’t high enough which is where google plus codes would be handy, as the accuracy level is 2.8 meters by 2.9 meters

Tyron van Greunen 16 days ago

💡 Feature Request

When editing an invoice period, please add a "Next Month" option to the calendar under the Description section to make period selection more efficient. Additionally, please include the same "Next Month" option in the Invoice Period calendar under the Invoices section for consistency across the application.Thanks

Aysha Bayant 23 days ago

💡 Feature Request

Recently I've been using the Splynx MCP, which has been great, by the way. One thing I've noticed is that it's actually easier to prompt the MCP about closed tasks than it is to ask about the status of open ones. Because of this, I've changed the way I work. Once a task has been completed, I now close it immediately. Previously, I tended to leave completed tasks open because it was much easier to identify whether work had already been done for a customer. The problem now is that when I open a customer's profile, I have to first open the Tasks section and then filter for Closed Tasks, which is a bit cumbersome. It would be great if the task dropdown could be changed to something like this: Create Task Open Tasks (1) Closed Tasks (6) Archived Tasks

David Dayson 26 days ago

💡 Feature Request

Feature Request: Internal Employee Chat with Task, Call Follow-up & Reminders Good day, I would like to suggest adding an Internal Employee Chat and Task Management module to Splynx. Many ISPs use Splynx as their primary operational platform, and having an integrated communication system would significantly improve collaboration between departments without relying on external messaging applications. Proposed Features Internal Chat One-to-one messaging between employees. Group chats for departments (Support, Sales, Finance, NOC, etc.). Ability to reference customers, tickets, invoices, or services directly within a conversation. Task Assignment Convert a chat message into a task. Assign the task to a specific employee. Set a due date, priority, and status. Track progress (Pending, In Progress, Completed). Call Follow-ups Create a follow-up reminder directly from a customer profile, ticket, or conversation. Schedule a call back for a specific date and time. Assign the follow-up to an employee. Receive notifications when the follow-up is due. Mark follow-ups as Completed, Rescheduled, or Missed. Keep a history of all follow-up calls for each customer, making it easy to see previous interactions. Reminders & Notifications Set reminders for yourself or colleagues. Receive notifications when tasks or follow-up calls are due or overdue. Escalate overdue tasks or reminders to managers if required. Ticket Collaboration Discuss support tickets internally without adding notes visible to customers. Mention colleagues using @username. Notify team members when assistance is required. Benefits Reduces reliance on external communication platforms such as WhatsApp, Microsoft Teams, or Slack. Keeps customer-related communication, tasks, and follow-up activities within Splynx. Improves accountability by assigning tasks and tracking completion. Ensures customer call-backs and important follow-ups are not forgotten. Provides a complete history of internal communication and customer interactions. Enhances collaboration between Support, Sales, Finance, and NOC teams. I believe this feature would greatly enhance workflow efficiency by combining internal communication, task management, customer follow-ups, and reminders into a single platform. It would help ISPs deliver faster responses, improve customer service, and ensure that no customer call-back or task is overlooked. Thank you for considering this suggestion.

Masood Bhamjee 28 days ago

💡 Feature Request

I would like to see an Icon or some kind of indicator to show that an agents ticket not was edited much like you see in a chat program after you edit a sent message. We should also see the actual edit displayed ina gray box when we look at ticket activites and it should show what was changed.

GREG3f 30 days ago

💡 Feature Request

Currently there is no way to limit the number of simultaneous Port-Id radius sessions. For example if you have a fiber customer on an OLT and want to allow two or more routers. Currently you can limit it to 1 session or unlimited sessions. To limit MACs we need to do it on the OLT service profile. This feature request enables splynx to also help control that.

Paul Murdock about 1 month ago

💡 Feature Request

We have services that we need to be able to connect to two or more different access routers on our network which is running OSPF. Problem is that when they come online, the access routers advertise that the customer service using the same distance which causes split routing on the customer’s service. We would like to have the option to specify the distance on a service so that when the PPPOE dials up to the backup access router, its on a higher distance.

Leatile about 1 month ago

💡 Feature Request

It would be nice to have a button for rebooting an ONT in case web access isn’t possible for any reason. Also, in the diagnostics screen, viewing the MAC of the device(s) connected.

paul about 1 month ago

💡 Feature Request

In the UK it’s a requirement for providers to inform customers that their contract is coming to end I’d like to specify a contract end date on each service, and have this be auto-populated with a date based on the start date when the service is created i.e. months after billing start date. This field should also be possible to be left blank for non-contracted customers at the end of the contract an email template is sent automatically to the customer to inform them of the contract period coming to an end and what the implication for that is

connor_crb about 1 month ago

💡 Feature Request