Task reminders
Send out reminders to customer who are scheduled for call-outs the following day. Reminder must be send via SMS, Email and Whatsapp with a link to reschedule the call-out should they wish to do so. The reminder must also include technician details Name: Photo of technician: Vehicle registration number: etc
MarcelM 1 day ago
💡 Feature Request
Task reminders
Send out reminders to customer who are scheduled for call-outs the following day. Reminder must be send via SMS, Email and Whatsapp with a link to reschedule the call-out should they wish to do so. The reminder must also include technician details Name: Photo of technician: Vehicle registration number: etc
MarcelM 1 day ago
💡 Feature Request
In-field Job Card
Currently you need to generate a contract for the technician to sign-off a job card in field Design a job card template and save as PDF from the in-field technical app. Can then be sign-off by the customer and send to their email
MarcelM 1 day ago
💡 Feature Request
In-field Job Card
Currently you need to generate a contract for the technician to sign-off a job card in field Design a job card template and save as PDF from the in-field technical app. Can then be sign-off by the customer and send to their email
MarcelM 1 day ago
💡 Feature Request
Feasibility Tool
Upload KMZ files of FNO and coverage area. The tool can then be used on the website which integrates into the new sign-up form which will allow customers to select the right product base on their location/GPS co
MarcelM 1 day ago
💡 Feature Request
Feasibility Tool
Upload KMZ files of FNO and coverage area. The tool can then be used on the website which integrates into the new sign-up form which will allow customers to select the right product base on their location/GPS co
MarcelM 1 day ago
💡 Feature Request
Package Demo Upgrade
The ability to upgrade a customer’s speed for X amount of days without any financial implication on the customer Example: Customer is saturating their line and phone support. The customer is then upgraded temporary for 5 days without impacting their billing or doing a plan change. After the 5 days the customer reverts back to the original plan and can then decide if they want to upgrade or not. Plan changes make this process very difficult. Also keep in mind that you can specify in admin portal how many days a customer can test the new package example 1 Day 2 Days 3 Days 7 days Keep the customer on the same price but with speed upgrade to test the next tier package
MarcelM 1 day ago
💡 Feature Request
Package Demo Upgrade
The ability to upgrade a customer’s speed for X amount of days without any financial implication on the customer Example: Customer is saturating their line and phone support. The customer is then upgraded temporary for 5 days without impacting their billing or doing a plan change. After the 5 days the customer reverts back to the original plan and can then decide if they want to upgrade or not. Plan changes make this process very difficult. Also keep in mind that you can specify in admin portal how many days a customer can test the new package example 1 Day 2 Days 3 Days 7 days Keep the customer on the same price but with speed upgrade to test the next tier package
MarcelM 1 day ago
💡 Feature Request
Upgrade tariff: charge price difference and preserve current expiry date for prepaid services
We would like a feature enhancement for subscription/package upgrades for prepaid services. When a client requests an upgrade to a higher service package before their current subscription expires, we would like the system to: Allow the client to top up the difference amount required for the higher package. Allow the ISP/operator to upgrade the client to the new package. Carry forward the remaining subscription days from the current package to the upgraded package. Maintain the existing subscription expiry date after the upgrade. Complete the process without requiring: Credit notes Manual balance adjustments Manual recalculation of subscription periods Example A client is subscribed to a Basic package valid until 31 July. On 15 July, the client requests an upgrade to a Premium package. The client tops up the difference amount required for the higher package. The ISP upgrades the client to the Premium package. The system carries forward the remaining subscription days to the upgraded package, ensuring that the expiry date remains 31 July. The objective is that a client can move to a higher package/service plan during an active subscription period by paying the difference amount, while the remaining validity is preserved and transferred to the upgraded package.
Fred Maina 2 days ago
💡 Feature Request
Upgrade tariff: charge price difference and preserve current expiry date for prepaid services
We would like a feature enhancement for subscription/package upgrades for prepaid services. When a client requests an upgrade to a higher service package before their current subscription expires, we would like the system to: Allow the client to top up the difference amount required for the higher package. Allow the ISP/operator to upgrade the client to the new package. Carry forward the remaining subscription days from the current package to the upgraded package. Maintain the existing subscription expiry date after the upgrade. Complete the process without requiring: Credit notes Manual balance adjustments Manual recalculation of subscription periods Example A client is subscribed to a Basic package valid until 31 July. On 15 July, the client requests an upgrade to a Premium package. The client tops up the difference amount required for the higher package. The ISP upgrades the client to the Premium package. The system carries forward the remaining subscription days to the upgraded package, ensuring that the expiry date remains 31 July. The objective is that a client can move to a higher package/service plan during an active subscription period by paying the difference amount, while the remaining validity is preserved and transferred to the upgraded package.
Fred Maina 2 days ago
💡 Feature Request
Statement attached to customer invoice
Currently Splynx only sends out invoices and would need to send statements separately from the monthly invoices. An option to attach the customers statement to their monthly invoices would be great as currently sending it separately is quite the inconvenience and customers tend to question the multiple mails for both the invoice and the statement. An example when it gets sent out would be a single PDF where the first page would be the customers invoice and the second page would be their statement.
JarrydT 5 days ago
💡 Feature Request
Statement attached to customer invoice
Currently Splynx only sends out invoices and would need to send statements separately from the monthly invoices. An option to attach the customers statement to their monthly invoices would be great as currently sending it separately is quite the inconvenience and customers tend to question the multiple mails for both the invoice and the statement. An example when it gets sent out would be a single PDF where the first page would be the customers invoice and the second page would be their statement.
JarrydT 5 days ago
💡 Feature Request
Better reporting on ticketing
We would like to be able to view more information from the ticketing reporting. Reporting similar to other ticket platforms like Zendesk and HALOPSA in terms of graphs and per agent statistics, allowing us to QA agents using these stats. We would also like the ticket reporting to be more customizable on both the ticket dashboard and the and the reports that are able to be pulled from the admin tab. These need to provide details for email responses and Whatsapp responses per ticket, providing First response time, Average response time, Average resolution time which is already part of Splynx reporting but allow additional information such as Opened tickets by category, Opened tickets by types, Opened tickets today, Stale tickets, tickets resolved within # time, tickets in different statuses.
JarrydT 8 days ago
💡 Feature Request
Better reporting on ticketing
We would like to be able to view more information from the ticketing reporting. Reporting similar to other ticket platforms like Zendesk and HALOPSA in terms of graphs and per agent statistics, allowing us to QA agents using these stats. We would also like the ticket reporting to be more customizable on both the ticket dashboard and the and the reports that are able to be pulled from the admin tab. These need to provide details for email responses and Whatsapp responses per ticket, providing First response time, Average response time, Average resolution time which is already part of Splynx reporting but allow additional information such as Opened tickets by category, Opened tickets by types, Opened tickets today, Stale tickets, tickets resolved within # time, tickets in different statuses.
JarrydT 8 days ago
💡 Feature Request
Tickets/Tasks Snooze/Hold
Feature Requests Snooze / Hold Functionality Ability to snooze or place tickets and tasks on hold until a specified date and time. While snoozed, the ticket or task should not appear in the user's active ticket/task list. Once the specified date and time are reached, the ticket or task should automatically reappear in the user's queue. Multi-Status Filtering Ability to select and view multiple statuses simultaneously. Currently, only a single status can be viewed at a time. Example: View Open, Pending, and Awaiting Client tickets together without having to switch between filters..
David Dayson 13 days ago
💡 Feature Request
Tickets/Tasks Snooze/Hold
Feature Requests Snooze / Hold Functionality Ability to snooze or place tickets and tasks on hold until a specified date and time. While snoozed, the ticket or task should not appear in the user's active ticket/task list. Once the specified date and time are reached, the ticket or task should automatically reappear in the user's queue. Multi-Status Filtering Ability to select and view multiple statuses simultaneously. Currently, only a single status can be viewed at a time. Example: View Open, Pending, and Awaiting Client tickets together without having to switch between filters..
David Dayson 13 days ago
💡 Feature Request
Whatsapp Reporting
Similar to how ticket reporting is in Splynx, a system to report on Whatsapp communication. If this can use the following perimeters as an example: Avg. response time on messages Avg. first response time Avg. conversation resolution/close time Ticket created for conversation With this we are trying to monitor chats on the integrated Whatsapp in Splynx, currently we aren’t able to see any of these details. We would like to use this to manage agents and ensure that they are responding to customers and not just closing customers chats as well as see how many of our support tickets get resolved through Whatsapp
JarrydT 13 days ago
💡 Feature Request
Whatsapp Reporting
Similar to how ticket reporting is in Splynx, a system to report on Whatsapp communication. If this can use the following perimeters as an example: Avg. response time on messages Avg. first response time Avg. conversation resolution/close time Ticket created for conversation With this we are trying to monitor chats on the integrated Whatsapp in Splynx, currently we aren’t able to see any of these details. We would like to use this to manage agents and ensure that they are responding to customers and not just closing customers chats as well as see how many of our support tickets get resolved through Whatsapp
JarrydT 13 days ago
💡 Feature Request
Push Customer Tariff Speeds to ONT / CPE Devices
We would like Splynx to support pushing customer tariff upload and download speeds directly to customer access equipment, such as: Fibre ONT / ONU Wireless CPE dish Many ISPs and FNOs use Splynx to manage customer packages, but the actual speed limit often also needs to be applied at the customer access device. This is especially important where the FNO manages the access network and hands traffic over to an ISP for breakout. The requested feature is for Splynx to automatically push the customer’s tariff speed to the linked ONT/ONU or wireless CPE when: A customer is activated A package is upgraded or downgraded A customer is suspended or reactivated A service is changed This could be done through UISP integration or another device/API integration method. Splynx should also allow a user-defined margin above the tariff speed, for example 10%, when pushing the limit to the ONT/CPE. This allows the ONT/CPE to act as a safety limit, while the ISP can still use its main router or optimisation platform for proper QoE shaping such as FQ-CoDel, CAKE, or other shaping methods. Why this is important If speed limits are only applied at the main router, access router, or central traffic shaper, some traffic may already have crossed the last-mile network, wireless sector, PON, repeater link, backhaul, or internal ISP network before being shaped. This can cause: Customer devices uploading or downloading at full port speed before reaching the shaper DDoS attacks or infected devices using the full ONT/CPE upload capacity Congestion on the last mile, PON, wireless sector, repeater link, or backhaul Other customers on the same access network being affected Local/on-net traffic bypassing the central shaper and running at full port speed Customers using more than their package speed when local/on-net traffic and internet traffic are combined For example, a business customer may view live CCTV from home over the same ISP network. This traffic may route internally and never pass through the central shaper. The customer may then receive CCTV traffic at full port speed while still receiving their full internet package speed, resulting in total usage above the package they are paying for. Example If a customer is on a 20Mbps package, Splynx should be able to push a 20Mbps limit to the ONT/CPE, or push 22Mbps if the ISP sets a 10% margin. This would be useful for ISPs/FNOs using Splynx with Ubiquiti fibre and wireless networks, and for any provider that needs customer speeds enforced at the access-device level before traffic reaches the core router or central traffic shaper.
Bsz786 24 days ago
💡 Feature Request
Push Customer Tariff Speeds to ONT / CPE Devices
We would like Splynx to support pushing customer tariff upload and download speeds directly to customer access equipment, such as: Fibre ONT / ONU Wireless CPE dish Many ISPs and FNOs use Splynx to manage customer packages, but the actual speed limit often also needs to be applied at the customer access device. This is especially important where the FNO manages the access network and hands traffic over to an ISP for breakout. The requested feature is for Splynx to automatically push the customer’s tariff speed to the linked ONT/ONU or wireless CPE when: A customer is activated A package is upgraded or downgraded A customer is suspended or reactivated A service is changed This could be done through UISP integration or another device/API integration method. Splynx should also allow a user-defined margin above the tariff speed, for example 10%, when pushing the limit to the ONT/CPE. This allows the ONT/CPE to act as a safety limit, while the ISP can still use its main router or optimisation platform for proper QoE shaping such as FQ-CoDel, CAKE, or other shaping methods. Why this is important If speed limits are only applied at the main router, access router, or central traffic shaper, some traffic may already have crossed the last-mile network, wireless sector, PON, repeater link, backhaul, or internal ISP network before being shaped. This can cause: Customer devices uploading or downloading at full port speed before reaching the shaper DDoS attacks or infected devices using the full ONT/CPE upload capacity Congestion on the last mile, PON, wireless sector, repeater link, or backhaul Other customers on the same access network being affected Local/on-net traffic bypassing the central shaper and running at full port speed Customers using more than their package speed when local/on-net traffic and internet traffic are combined For example, a business customer may view live CCTV from home over the same ISP network. This traffic may route internally and never pass through the central shaper. The customer may then receive CCTV traffic at full port speed while still receiving their full internet package speed, resulting in total usage above the package they are paying for. Example If a customer is on a 20Mbps package, Splynx should be able to push a 20Mbps limit to the ONT/CPE, or push 22Mbps if the ISP sets a 10% margin. This would be useful for ISPs/FNOs using Splynx with Ubiquiti fibre and wireless networks, and for any provider that needs customer speeds enforced at the access-device level before traffic reaches the core router or central traffic shaper.
Bsz786 24 days ago
💡 Feature Request
Allow Copying Administrator Roles
When creating a new Permission Role (Administration → Roles) it is very annoying to need to manually configure all of the settings. The ability to copy an existing Role into a new one would be very helpful. Also, adding “Additional Fields” support to the Roles section would be helpful to allow documentation of a Role’s purpose - the name and “Title” fields are not enough.
bwm-dc 28 days ago
💡 Feature Request
Allow Copying Administrator Roles
When creating a new Permission Role (Administration → Roles) it is very annoying to need to manually configure all of the settings. The ability to copy an existing Role into a new one would be very helpful. Also, adding “Additional Fields” support to the Roles section would be helpful to allow documentation of a Role’s purpose - the name and “Title” fields are not enough.
bwm-dc 28 days ago
💡 Feature Request
Cycle through tickets in a customers profile
While viewing a customers ticket, it would be really convenient to be able to click through to the “Previous” or “Next” ticket without having to “show all customers tickets” on the right or going back to the list of tickets for the customer. Often that customer may have multiple tickets with the same subject so it is quicker to “cycle” through them than click and close and click and close.
afutter about 1 month ago
💡 Feature Request
Cycle through tickets in a customers profile
While viewing a customers ticket, it would be really convenient to be able to click through to the “Previous” or “Next” ticket without having to “show all customers tickets” on the right or going back to the list of tickets for the customer. Often that customer may have multiple tickets with the same subject so it is quicker to “cycle” through them than click and close and click and close.
afutter about 1 month ago
💡 Feature Request
Scheduled Payments
Could we get an implementation on the customer and admin profile to be able to schedule one time payments? Not everyone wants to do autopay, but there are many that would like to schedule a payment for certain day of the month on their end.
gtswallo about 1 month ago
💡 Feature Request
Scheduled Payments
Could we get an implementation on the customer and admin profile to be able to schedule one time payments? Not everyone wants to do autopay, but there are many that would like to schedule a payment for certain day of the month on their end.
gtswallo about 1 month ago
💡 Feature Request
Automatic Image Compression for Schedule Attachments
We would like to suggest automatic image compression or resizing for photo uploads in the Schedule section. Currently, staff often upload photos directly from smartphones, which can result in very large image files. This may affect system responsiveness and loading performance when opening schedules or attachments. It would be very helpful if uploaded images could automatically be compressed or resized to below 1 MB per file while maintaining reasonable image quality. Benefits: Faster loading times Reduced storage usage Better responsiveness for staff Improved experience on slower connections Thank you for considering this feature request.
Natthana Thepthong about 1 month ago
💡 Feature Request
Automatic Image Compression for Schedule Attachments
We would like to suggest automatic image compression or resizing for photo uploads in the Schedule section. Currently, staff often upload photos directly from smartphones, which can result in very large image files. This may affect system responsiveness and loading performance when opening schedules or attachments. It would be very helpful if uploaded images could automatically be compressed or resized to below 1 MB per file while maintaining reasonable image quality. Benefits: Faster loading times Reduced storage usage Better responsiveness for staff Improved experience on slower connections Thank you for considering this feature request.
Natthana Thepthong about 1 month ago
💡 Feature Request
Auto-Generated Password Rework
It would be nice to be able to customize the password generation engine within splynx, such that we can change length, characters that are allowed to be used, or even a wordlist as multi-word passwords that are longer are harder break into but easier for humans to read and remember.
gtswallo about 1 month ago
💡 Feature Request
Auto-Generated Password Rework
It would be nice to be able to customize the password generation engine within splynx, such that we can change length, characters that are allowed to be used, or even a wordlist as multi-word passwords that are longer are harder break into but easier for humans to read and remember.
gtswallo about 1 month ago
💡 Feature Request
Send Message update to an emailed/SMS communication
Most useful update for communicating with customers would be to be able to update the same group of customers with an update from the Messages/History tab. When we have a network event, we go through the process of selecting the customers affected, but after a while or when the event is cleared, we need to update the same group of customers. The most logical way to ensure that teh same group is messaged would be to simply click a button in the History tab and the system auto select the customer list to resend to them! That way we dont waste time trying to ensure we select the same parameters/filters for the new message - in fact it could include the previous message sabiject possibly marked as *** UPDATE *** or *** RESOLVED *** or something intelligent maybe?
afutter about 1 month ago
💡 Feature Request
Send Message update to an emailed/SMS communication
Most useful update for communicating with customers would be to be able to update the same group of customers with an update from the Messages/History tab. When we have a network event, we go through the process of selecting the customers affected, but after a while or when the event is cleared, we need to update the same group of customers. The most logical way to ensure that teh same group is messaged would be to simply click a button in the History tab and the system auto select the customer list to resend to them! That way we dont waste time trying to ensure we select the same parameters/filters for the new message - in fact it could include the previous message sabiject possibly marked as *** UPDATE *** or *** RESOLVED *** or something intelligent maybe?
afutter about 1 month ago
💡 Feature Request
Block Payment Methods for certain customers
I would like to be able to prevent users on a case by case basis from using certain payment methods. We have some customers with repeat chargebacks or returned e-checks that we would like to ban them from being able to continue using that payment method going forward
gtswallo about 1 month ago
💡 Feature Request
Block Payment Methods for certain customers
I would like to be able to prevent users on a case by case basis from using certain payment methods. We have some customers with repeat chargebacks or returned e-checks that we would like to ban them from being able to continue using that payment method going forward
gtswallo about 1 month ago
💡 Feature Request
Planned
Intergration of OPEN AI and Claude
Good Day I have tried the AI agent but would like to either intergrate OPENAAI/ChatGPT or Claude. Thank you
Masood Bhamjee about 1 month ago
💡 Feature Request
Planned
Intergration of OPEN AI and Claude
Good Day I have tried the AI agent but would like to either intergrate OPENAAI/ChatGPT or Claude. Thank you
Masood Bhamjee about 1 month ago
💡 Feature Request
BDCom OLT NMS
It would be great if other OLT vendors suchs as BDCom or Ubiquiti could be added to SPlynx in the same way that the Huawei ones are added.
Beverley Pothier about 1 month ago
💡 Feature Request
BDCom OLT NMS
It would be great if other OLT vendors suchs as BDCom or Ubiquiti could be added to SPlynx in the same way that the Huawei ones are added.
Beverley Pothier about 1 month ago
💡 Feature Request