When creating a new Permission Role (Administration → Roles) it is very annoying to need to manually configure all of the settings. The ability to copy an existing Role into a new one would be very helpful. Also, adding “Additional Fields” support to the Roles section would be helpful to allow documentation of a Role’s purpose - the name and “Title” fields are not enough.

bwm-dc 2 days ago

💡 Feature Request

While viewing a customers ticket, it would be really convenient to be able to click through to the “Previous” or “Next” ticket without having to “show all customers tickets” on the right or going back to the list of tickets for the customer. Often that customer may have multiple tickets with the same subject so it is quicker to “cycle” through them than click and close and click and close.

afutter 6 days ago

💡 Feature Request

Could we get an implementation on the customer and admin profile to be able to schedule one time payments? Not everyone wants to do autopay, but there are many that would like to schedule a payment for certain day of the month on their end.

gtswallo 10 days ago

💡 Feature Request

We would like to suggest automatic image compression or resizing for photo uploads in the Schedule section. Currently, staff often upload photos directly from smartphones, which can result in very large image files. This may affect system responsiveness and loading performance when opening schedules or attachments. It would be very helpful if uploaded images could automatically be compressed or resized to below 1 MB per file while maintaining reasonable image quality. Benefits: Faster loading times Reduced storage usage Better responsiveness for staff Improved experience on slower connections Thank you for considering this feature request.

Natthana Thepthong 10 days ago

1

💡 Feature Request

It would be nice to be able to customize the password generation engine within splynx, such that we can change length, characters that are allowed to be used, or even a wordlist as multi-word passwords that are longer are harder break into but easier for humans to read and remember.

gtswallo 13 days ago

💡 Feature Request

Most useful update for communicating with customers would be to be able to update the same group of customers with an update from the Messages/History tab. When we have a network event, we go through the process of selecting the customers affected, but after a while or when the event is cleared, we need to update the same group of customers. The most logical way to ensure that teh same group is messaged would be to simply click a button in the History tab and the system auto select the customer list to resend to them! That way we dont waste time trying to ensure we select the same parameters/filters for the new message - in fact it could include the previous message sabiject possibly marked as *** UPDATE *** or *** RESOLVED *** or something intelligent maybe?

afutter 13 days ago

💡 Feature Request

I would like to be able to prevent users on a case by case basis from using certain payment methods. We have some customers with repeat chargebacks or returned e-checks that we would like to ban them from being able to continue using that payment method going forward

gtswallo 14 days ago

💡 Feature Request

Good Day I have tried the AI agent but would like to either intergrate OPENAAI/ChatGPT or Claude. Thank you

Masood Bhamjee 14 days ago

1

💡 Feature Request

It would be great if other OLT vendors suchs as BDCom or Ubiquiti could be added to SPlynx in the same way that the Huawei ones are added.

Beverley Pothier 17 days ago

💡 Feature Request

Good day, We have received a request from the team for the following improvements to the ticket view: Email Thread Order Please display the email conversation with the latest email at the top and the oldest email at the bottom (newest-first order). Notes and Replies When an agent adds a Note or Reply to a ticket, it should appear at the top of the conversation thread (instead of the bottom). This change would allow our team to see the most recent communication immediately without having to scroll down each time. Could you please let us know if this is something that can be implemented? We would appreciate any timeline or alternative solutions you can provide. Thank you!

Karin Botha 20 days ago

💡 Feature Request

Good day Team, With AI starting to make a big difference in operations and support environments, we received a great request from our team regarding the Splynx ticketing system. Would it be possible to investigate implementing AI functionality into the Splynx ticket side to automatically summarize ticket communication for easier and faster reference? The idea would be that on the right-hand side of a Splynx ticket, there could be a dedicated “Summary” block that automatically updates based on ticket communication and actions taken. The summary should ideally provide a quick overview of: What was originally logged What troubleshooting or actions have already been done The latest communication or update provided What the next required action or follow-up step is This could help significantly with: Faster handovers between teams and shifts Reducing time spent reading long ticket histories Improving escalation efficiency Helping management and support teams quickly understand ticket status Providing better continuity after-hours or during standby support Please let us know if this would be possible from a development perspective and what options may exist for implementation. Kind regards Karin Botha

Karin Botha 20 days ago

💡 Feature Request

Could we get an implementation of customer lifecycle system? It would be nice to have an internal cancellation process, in that we can specify how we lost the customer. I believe the leads functionality has this already for new customers, but it would be nice to be able to have something similar we could put in as a reason for cancelation once an account goes inactive, that we could then have on the dashboard or pull reports on

gtswallo 21 days ago

1

💡 Feature Request

The ability to create quotes from inventory items ensures that pricing and descriptions stay consistent with the details listed in the inventory.

HendrikHCS 22 days ago

💡 Feature Request

We are currently using the Scheduling module to manage day-to-day operational tasks across teams such as Support, Sales, Billing, and Provisioning. While the module is powerful and well suited for project-based workflows, we have found it challenging to adopt for routine operational use. The current interface requires multiple fields and project-oriented inputs, which adds unnecessary complexity for simple tasks. As a result, teams often resort to workarounds such as creating tickets and manually attaching tasks under generic projects, which does not clearly reflect operational workflows. Use Case For many ISP and MSP environments, the majority of work is operational rather than project-based. Teams need a quick and intuitive way to: Create internal tasks Assign responsibilities Track progress Link tasks to tickets or customers This should be achievable with minimal input and without requiring project structures. Proposed Improvement Introduce an optional “Operational Mode” within the Scheduling module that simplifies task management without affecting existing functionality. Key capabilities could include: Configurable field visibility to hide non-essential fields such as project linkage, dependencies, and advanced scheduling parameters Minimal task creation flow with only essential fields such as title, description, assigned user, due date, and status Task templates for common operational activities such as customer follow-up, installation visits, billing actions, or support callbacks Ability to create tasks directly from tickets or customer profiles with pre-filled context Clear distinction between operational tasks and project-based tasks Optional simplified interface view for faster adoption by non-technical teams Expected Benefits Faster and more consistent task creation across teams Reduced training effort for staff Improved adoption of the Scheduling module in operational environments Better alignment with real-world ISP and MSP workflows Note This suggestion does not aim to replace or reduce the existing Scheduling functionality. Instead, it introduces a simplified layer for teams that require a lightweight task management approach alongside the existing advanced capabilities.

Samad Mohiuddin 23 days ago

1

💡 Feature Request

At the moment the Referral System is only visible on the client portal. However most of our clients only use the app. Please integrate this into the app dashboard.

michelle@cape-connect.com 24 days ago

💡 Feature Request

I would like to have a built-in feature or add-on in Splynx to store and view syslog logs directly from Mikrotik NAS devices for better troubleshooting and monitoring.

Mohammed Malahmeh about 1 month ago

💡 Feature Request

It would be valuable information to have if the revenue of a service attached to a network site can be shown. A total of the revenue of these services would assist as well. It is important that only the service associated with the site be shown and not the customer’s collective revenue. In many cases we have as example clients that have a fibre service, so this service revenue must show on the fibre pop. We also provide the same client a backup wireless connection (in case of fibre failure). So this service again should only show on the site where the wireless connection associates. Being able to see revenue per site is a great tool to assess site viability, measuring upgrade costs etc.

Nico van der westhuizen about 1 month ago

💡 Feature Request

We would like to be able to create recuring tasks on the scheduler. There are things we need to do weekly and monthly, so adding them manually is not a good idea. It would be able to have the option of creating recuring tasks

Francois van der Westhuizen about 1 month ago

💡 Feature Request