Fix - Change of Plans not applying credits properly in Main-Sub Accounts
Currently, if you apply a Change of Plan in a Sub Account, the Splynx software creates the credit note and then creates the new invoice into the Main Account. When it does, for some reason, the credit note is not applied to the corresponding invoice and sits on the account as “refund due”. Unless you catch it at the time and you are able to delete it, there is no way to apply the credit to the related invoice. If possible, could this be fixed?
Danielle - CRISP Wireless Pty Ltd 1 day ago
💡 Feature Request
Fix - Change of Plans not applying credits properly in Main-Sub Accounts
Currently, if you apply a Change of Plan in a Sub Account, the Splynx software creates the credit note and then creates the new invoice into the Main Account. When it does, for some reason, the credit note is not applied to the corresponding invoice and sits on the account as “refund due”. Unless you catch it at the time and you are able to delete it, there is no way to apply the credit to the related invoice. If possible, could this be fixed?
Danielle - CRISP Wireless Pty Ltd 1 day ago
💡 Feature Request
helpdesk partner
It would be helpful to be able to manage helpdesk config by patner (Group, notification, admin) etc…
Poret Aurélien 3 days ago
💡 Feature Request
helpdesk partner
It would be helpful to be able to manage helpdesk config by patner (Group, notification, admin) etc…
Poret Aurélien 3 days ago
💡 Feature Request
Task Checklist
A simple, always‑accessible task list — similar to how chats remain open — where you can add items with tick‑boxes that you can check off as you complete them. It doesn’t need to be linked to Splynx tasks; it’s just a quick reminder list that stays visible and easy to update, helping you keep track of what needs to be done.
andre@limpo.co.za 4 days ago
💡 Feature Request
Task Checklist
A simple, always‑accessible task list — similar to how chats remain open — where you can add items with tick‑boxes that you can check off as you complete them. It doesn’t need to be linked to Splynx tasks; it’s just a quick reminder list that stays visible and easy to update, helping you keep track of what needs to be done.
andre@limpo.co.za 4 days ago
💡 Feature Request
Notification for promised payments
When a customer arranges a partial payment plan(eg R200 on the 15th and the balance on the 30th for an outstanding amount of R399),splynx should trigger reminders on each agreed payment date to support effective collections follow up.
Aysha Bayant 7 days ago
💡 Feature Request
Notification for promised payments
When a customer arranges a partial payment plan(eg R200 on the 15th and the balance on the 30th for an outstanding amount of R399),splynx should trigger reminders on each agreed payment date to support effective collections follow up.
Aysha Bayant 7 days ago
💡 Feature Request
Referral Tracking
“As part of the integrated referral add-on, is it possible to track referral invitations themselves? This would provide valuable insight into how often clients are using the feature to refer friends and family, and allow us to compare invitation activity against resulting inquiries and conversions. At this time, we can only track referrals once the lead reaches out.”
TaraM 8 days ago
💡 Feature Request
Referral Tracking
“As part of the integrated referral add-on, is it possible to track referral invitations themselves? This would provide valuable insight into how often clients are using the feature to refer friends and family, and allow us to compare invitation activity against resulting inquiries and conversions. At this time, we can only track referrals once the lead reaches out.”
TaraM 8 days ago
💡 Feature Request
Feature Request: Purchase Orders + Bulk Hardware Import (MAC / Serial)
Summary Add native Purchase Order (PO) management to Splynx, including the ability to import distributor spreadsheets (Excel/CSV) with MAC addresses and serial numbers before items are deployed Problem Statement Currently, Splynx only supports adding hardware after purchase, at the invoice stage. This creates a workflow gap for ISPs/WISPs that need to: Generate Purchase Orders before ordering from distributors Track hardware that is ordered, backordered, or in transit Pre-stage inventory (MACs / serials) received from distributors before deployment Maintain internal approval and reconciliation workflows Requested Features 1. Native Purchase Orders (POs) Ability to: Create Purchase Orders without creating an invoice Assign PO numbers Attach distributor/vendor Email distributor from Splynx Track PO status: Draft Submitted Partially received Fully received Cancelled Convert PO → Invoice when received 2. Bulk Import of Hardware from Distributors Ability to upload an Excel / CSV file from distributors containing optional fields: MAC Address Serial Number Manufacturer Model SKU PO reference Cost per unit This is critical because many distributors (e.g. wireless, networking, CPE vendors) already provide packing slips or order confirmations in spreadsheet form. Why This Matters (Operational Impact) Without PO + bulk import support: Inventory tracking becomes manual Accounting and ops are forced out of Splynx MAC/serial handling is error-prone Larger deployments become inefficient This feature would significantly improve Splynx’s usability for ISPs managing real hardware supply chains.
TRL 17 days ago
💡 Feature Request
Feature Request: Purchase Orders + Bulk Hardware Import (MAC / Serial)
Summary Add native Purchase Order (PO) management to Splynx, including the ability to import distributor spreadsheets (Excel/CSV) with MAC addresses and serial numbers before items are deployed Problem Statement Currently, Splynx only supports adding hardware after purchase, at the invoice stage. This creates a workflow gap for ISPs/WISPs that need to: Generate Purchase Orders before ordering from distributors Track hardware that is ordered, backordered, or in transit Pre-stage inventory (MACs / serials) received from distributors before deployment Maintain internal approval and reconciliation workflows Requested Features 1. Native Purchase Orders (POs) Ability to: Create Purchase Orders without creating an invoice Assign PO numbers Attach distributor/vendor Email distributor from Splynx Track PO status: Draft Submitted Partially received Fully received Cancelled Convert PO → Invoice when received 2. Bulk Import of Hardware from Distributors Ability to upload an Excel / CSV file from distributors containing optional fields: MAC Address Serial Number Manufacturer Model SKU PO reference Cost per unit This is critical because many distributors (e.g. wireless, networking, CPE vendors) already provide packing slips or order confirmations in spreadsheet form. Why This Matters (Operational Impact) Without PO + bulk import support: Inventory tracking becomes manual Accounting and ops are forced out of Splynx MAC/serial handling is error-prone Larger deployments become inefficient This feature would significantly improve Splynx’s usability for ISPs managing real hardware supply chains.
TRL 17 days ago
💡 Feature Request
Permissions for Global Canned Response
I would like to assign one of my staff to edit and create Canned Responses for the Help Desk, but it seems that only a Super Admin has this ability. Please add the ability to give permission to a user for this functionality.
GREG3f 18 days ago
💡 Feature Request
Permissions for Global Canned Response
I would like to assign one of my staff to edit and create Canned Responses for the Help Desk, but it seems that only a Super Admin has this ability. Please add the ability to give permission to a user for this functionality.
GREG3f 18 days ago
💡 Feature Request
New technician app
Good Day Thank you for the new app its has many features that are beneficial for us, one being the ability for technicians to remove and allocate inventory to a customer. However i have found that if a inventory is marked as returned then it does not show in the list of inventory until we mark it as In Stock. Currently any inventory that is being collected from a customer we mark it as returned so we know that it was collected. Can we adjust so that all inventory unless it is in a customers name or is under our location called “Stolen” is visible for re-allocation. Regards
Masood Bhamjee 25 days ago
📥 Feedback
New technician app
Good Day Thank you for the new app its has many features that are beneficial for us, one being the ability for technicians to remove and allocate inventory to a customer. However i have found that if a inventory is marked as returned then it does not show in the list of inventory until we mark it as In Stock. Currently any inventory that is being collected from a customer we mark it as returned so we know that it was collected. Can we adjust so that all inventory unless it is in a customers name or is under our location called “Stolen” is visible for re-allocation. Regards
Masood Bhamjee 25 days ago
📥 Feedback
Recent activities
it is essential to use search bar next to this for activities under inventory, so can easily find what happen or who did that item under inventory after 3 months …
Andy About 1 month ago
💡 Feature Request
Recent activities
it is essential to use search bar next to this for activities under inventory, so can easily find what happen or who did that item under inventory after 3 months …
Andy About 1 month ago
💡 Feature Request
QR Code for customer signing into the APP
It would be great if there was a QR code option similar to how the 3CX mobile app works that a technician can pull up (within the technician app on the new customers account) and show to the customer to streamline them downloading the app, then the QR code automatically logs them in for the first time. Then the app can prompt them to create their own password, allow notifications, opt in for SMS, etc.
Nicholas Teachworth About 1 month ago
💡 Feature Request
QR Code for customer signing into the APP
It would be great if there was a QR code option similar to how the 3CX mobile app works that a technician can pull up (within the technician app on the new customers account) and show to the customer to streamline them downloading the app, then the QR code automatically logs them in for the first time. Then the app can prompt them to create their own password, allow notifications, opt in for SMS, etc.
Nicholas Teachworth About 1 month ago
💡 Feature Request
Agent and reseller portal
Good Day we are looking to use the agent/ reseller modules to increase our footprint. Currently we can see the commission allocated to the agent however the agent is not able to login to see who their customers are ,how many have paid or have outstanding amounts, We need to allocate inventory to the agents so we know who is responsible for which devices, we need to allocate tickets to agents for support purposes. Thanks
Masood Bhamjee About 1 month ago
💡 Feature Request
Agent and reseller portal
Good Day we are looking to use the agent/ reseller modules to increase our footprint. Currently we can see the commission allocated to the agent however the agent is not able to login to see who their customers are ,how many have paid or have outstanding amounts, We need to allocate inventory to the agents so we know who is responsible for which devices, we need to allocate tickets to agents for support purposes. Thanks
Masood Bhamjee About 1 month ago
💡 Feature Request
3CX Integration | Transcribed Call Add
In addition to the call recording we would like it to bring in the transcription of calls in V20 with the recording.
cwian About 1 month ago
💡 Feature Request
3CX Integration | Transcribed Call Add
In addition to the call recording we would like it to bring in the transcription of calls in V20 with the recording.
cwian About 1 month ago
💡 Feature Request
Field Service Customer Notifications
Client WhatsApp, email and SMS notifications + Customizable templates for when tasks are assigned and marked done. Option to send, or not send notifications for task (tick box that can be enabled or disabled upon task creation).
veggie About 1 month ago
💡 Feature Request
Field Service Customer Notifications
Client WhatsApp, email and SMS notifications + Customizable templates for when tasks are assigned and marked done. Option to send, or not send notifications for task (tick box that can be enabled or disabled upon task creation).
veggie About 1 month ago
💡 Feature Request
Planned
Show Info & Status Of Task On Daily Calendar View (Field Service)
Hi, please add the task info and the status (in progress, done, etc) to the daily view of tasks in the field service app.
veggie About 1 month ago
💡 Feature Request
Planned
Show Info & Status Of Task On Daily Calendar View (Field Service)
Hi, please add the task info and the status (in progress, done, etc) to the daily view of tasks in the field service app.
veggie About 1 month ago
💡 Feature Request
Planned
Splynx Field Service APp
Automatically show Team tasks on Dashboard if user is part of the team Automatically show Team tasks on Calendar if user is part of the team. Filter button should only be used to filter if necessary in a whitelist fashion. But default view should be all tasks that user is assigned to (including Team Tasks) Map shows old (Done) tasks by default for some reason? Tasks page shows Done tasks for some reason by default? Done tasks should be hidden by default only to be brought up by whitelist filter. Tasks page should show To Do and In Progress by default, sorted as earliest to latest Tasks page, select Task, info. Customer and customer details should be visible by default, with the name, phone number, and email at the top of the just above the written address. Checklist should be right below description Tasks page, select Task: Play, add worklog (+), and Close task should all be in the same line. Play and + buttons should be the same style as the close task button (larger to press with a finger on mobile, and colored the same)
TRL About 1 month ago
💡 Feature Request
Planned
Splynx Field Service APp
Automatically show Team tasks on Dashboard if user is part of the team Automatically show Team tasks on Calendar if user is part of the team. Filter button should only be used to filter if necessary in a whitelist fashion. But default view should be all tasks that user is assigned to (including Team Tasks) Map shows old (Done) tasks by default for some reason? Tasks page shows Done tasks for some reason by default? Done tasks should be hidden by default only to be brought up by whitelist filter. Tasks page should show To Do and In Progress by default, sorted as earliest to latest Tasks page, select Task, info. Customer and customer details should be visible by default, with the name, phone number, and email at the top of the just above the written address. Checklist should be right below description Tasks page, select Task: Play, add worklog (+), and Close task should all be in the same line. Play and + buttons should be the same style as the close task button (larger to press with a finger on mobile, and colored the same)
TRL About 1 month ago
💡 Feature Request
A feature is needed to apply a surcharge for credit card payments.
A feature is needed to apply a surcharge for credit card payments.
ashnet About 2 months ago
💡 Feature Request
A feature is needed to apply a surcharge for credit card payments.
A feature is needed to apply a surcharge for credit card payments.
ashnet About 2 months ago
💡 Feature Request
Project Monitoring
Good Day ,we are currently running two projects and customers and devices linked to those projects need to be monitored. Monitoring teams are different and should only be able to monitor customers and devices linked to their projects.Currently i have created to different partners and that is on however when we submitting debit orders via netcash it is splitting the batches because it is 2 different partners. Can we not have a way to divide customers and inventory by “projects”. Thank you
Masood Bhamjee About 2 months ago
💡 Feature Request
Project Monitoring
Good Day ,we are currently running two projects and customers and devices linked to those projects need to be monitored. Monitoring teams are different and should only be able to monitor customers and devices linked to their projects.Currently i have created to different partners and that is on however when we submitting debit orders via netcash it is splitting the batches because it is 2 different partners. Can we not have a way to divide customers and inventory by “projects”. Thank you
Masood Bhamjee About 2 months ago
💡 Feature Request
Public Invoice PDF Link for Customer Notifications
It is requested to introduce in Splynx the possibility to insert or generate a public URL for the invoice PDF, so that it can be used as a variable in templates (SMS). The URL must be: accessible without authentication associated with the individual invoice usable in automatic messages sent to customers This feature would allow directly providing the invoice PDF within customer messages, improving user experience and external integrations.
Umberto Tripiciano About 2 months ago
💡 Feature Request
Public Invoice PDF Link for Customer Notifications
It is requested to introduce in Splynx the possibility to insert or generate a public URL for the invoice PDF, so that it can be used as a variable in templates (SMS). The URL must be: accessible without authentication associated with the individual invoice usable in automatic messages sent to customers This feature would allow directly providing the invoice PDF within customer messages, improving user experience and external integrations.
Umberto Tripiciano About 2 months ago
💡 Feature Request