Good day, We have received a request from the team for the following improvements to the ticket view: Email Thread Order Please display the email conversation with the latest email at the top and the oldest email at the bottom (newest-first order). Notes and Replies When an agent adds a Note or Reply to a ticket, it should appear at the top of the conversation thread (instead of the bottom). This change would allow our team to see the most recent communication immediately without having to scroll down each time. Could you please let us know if this is something that can be implemented? We would appreciate any timeline or alternative solutions you can provide. Thank you!

Karin Botha 1 day ago

💡 Feature Request

Good day Team, With AI starting to make a big difference in operations and support environments, we received a great request from our team regarding the Splynx ticketing system. Would it be possible to investigate implementing AI functionality into the Splynx ticket side to automatically summarize ticket communication for easier and faster reference? The idea would be that on the right-hand side of a Splynx ticket, there could be a dedicated “Summary” block that automatically updates based on ticket communication and actions taken. The summary should ideally provide a quick overview of: What was originally logged What troubleshooting or actions have already been done The latest communication or update provided What the next required action or follow-up step is This could help significantly with: Faster handovers between teams and shifts Reducing time spent reading long ticket histories Improving escalation efficiency Helping management and support teams quickly understand ticket status Providing better continuity after-hours or during standby support Please let us know if this would be possible from a development perspective and what options may exist for implementation. Kind regards Karin Botha

Karin Botha 1 day ago

💡 Feature Request

Could we get an implementation of customer lifecycle system? It would be nice to have an internal cancellation process, in that we can specify how we lost the customer. I believe the leads functionality has this already for new customers, but it would be nice to be able to have something similar we could put in as a reason for cancelation once an account goes inactive, that we could then have on the dashboard or pull reports on

gtswallo 1 day ago

1

💡 Feature Request

The ability to create quotes from inventory items ensures that pricing and descriptions stay consistent with the details listed in the inventory.

HendrikHCS 3 days ago

💡 Feature Request

We are currently using the Scheduling module to manage day-to-day operational tasks across teams such as Support, Sales, Billing, and Provisioning. While the module is powerful and well suited for project-based workflows, we have found it challenging to adopt for routine operational use. The current interface requires multiple fields and project-oriented inputs, which adds unnecessary complexity for simple tasks. As a result, teams often resort to workarounds such as creating tickets and manually attaching tasks under generic projects, which does not clearly reflect operational workflows. Use Case For many ISP and MSP environments, the majority of work is operational rather than project-based. Teams need a quick and intuitive way to: Create internal tasks Assign responsibilities Track progress Link tasks to tickets or customers This should be achievable with minimal input and without requiring project structures. Proposed Improvement Introduce an optional “Operational Mode” within the Scheduling module that simplifies task management without affecting existing functionality. Key capabilities could include: Configurable field visibility to hide non-essential fields such as project linkage, dependencies, and advanced scheduling parameters Minimal task creation flow with only essential fields such as title, description, assigned user, due date, and status Task templates for common operational activities such as customer follow-up, installation visits, billing actions, or support callbacks Ability to create tasks directly from tickets or customer profiles with pre-filled context Clear distinction between operational tasks and project-based tasks Optional simplified interface view for faster adoption by non-technical teams Expected Benefits Faster and more consistent task creation across teams Reduced training effort for staff Improved adoption of the Scheduling module in operational environments Better alignment with real-world ISP and MSP workflows Note This suggestion does not aim to replace or reduce the existing Scheduling functionality. Instead, it introduces a simplified layer for teams that require a lightweight task management approach alongside the existing advanced capabilities.

Samad Mohiuddin 3 days ago

💡 Feature Request

We need to have the system be able to send out batches at a time and not all in one go, Microsoft 365 is marking as spam and as a compromised mail account. If a feature can be added to send in like 50-100 at a time will probably solve this.

lawhitecross 4 days ago

1

💡 Feature Request

At the moment the Referral System is only visible on the client portal. However most of our clients only use the app. Please integrate this into the app dashboard.

michelle@cape-connect.com 5 days ago

💡 Feature Request

I would like to have a built-in feature or add-on in Splynx to store and view syslog logs directly from Mikrotik NAS devices for better troubleshooting and monitoring.

Mohammed Malahmeh 13 days ago

💡 Feature Request

It would be valuable information to have if the revenue of a service attached to a network site can be shown. A total of the revenue of these services would assist as well. It is important that only the service associated with the site be shown and not the customer’s collective revenue. In many cases we have as example clients that have a fibre service, so this service revenue must show on the fibre pop. We also provide the same client a backup wireless connection (in case of fibre failure). So this service again should only show on the site where the wireless connection associates. Being able to see revenue per site is a great tool to assess site viability, measuring upgrade costs etc.

Nico van der westhuizen 17 days ago

💡 Feature Request

We would like to be able to create recuring tasks on the scheduler. There are things we need to do weekly and monthly, so adding them manually is not a good idea. It would be able to have the option of creating recuring tasks

Francois van der Westhuizen 19 days ago

💡 Feature Request

It would be a great feature to select more than 1 agent to assign a task to. Instead of having to make a group, just have the option to select the team members from the dropdown list of agents and assign the task to them. We have many agents and we send them out in groups of 2 but the team members keep changing so to make a new group every time is not the best way to do it.

Francois van der Westhuizen 19 days ago

💡 Feature Request

Good Day . It would be helpful if we could see what update changes are being made to the modules . We appreciate the updates but a log of what has been added would be appreciated. Regards

Masood Bhamjee 24 days ago

📥 Feedback

Currently, the Leads Dashboard shows aggregated data for all partners. I propose adding a Partner filter to allow ISPs to segment sales KPIs (Funnel, Deals, Sources) by brand or business unit. The Problem: Aggregated Data: Impossible to compare performance between different partners/brands from the dashboard. Operational Inefficiency: Sales managers for specific partners cannot see their own conversion rates or trends without mixed data from other areas. Proposed Solution: Add a Partner dropdown selector at the top of the Leads Dashboard. When selected, all charts (Funnel, Deals, Sources, New Leads) should refresh to show data only for that specific partner. Why it matters: This would make the Leads module consistent with the Finance and Inventory or Taxes modules, where partner filtering is already native. It's essential for any ISP managing multiple commercial brands or franchises.

Victor Borràs Brull 25 days ago

💡 Feature Request

Incorporate customer phone numbre in the finance report to easy access in manual gestions.

Janet Falcon about 1 month ago

💡 Feature Request

Could we get some better organization of templates in the admin config? It seems there are a lot of categories for the same function in the system. It would be nice for example if “ticket” templates were all together, and then separated within that category by delivery type. (SMS, Email, Portal) vs needing to sift through individual categories - ticket automation, tickets, ticket emails, ticket sms. The current structure works yes, but it is just hard to find things sometimes or feels unintuitive. I have on multiple occasions created a template in the wrong section to then need to copy paste it to a different section, sometimes once or twice before I get it right.

gtswallo about 1 month ago

👌UX improvements

Button to full screen or open map in new modal window request. Currently Maps section in Customers/List can only by minimised, not maximised.

badenoch-ian about 1 month ago

💡 Feature Request

For voice services in the US, we are required to charge various fees that are not percentage based but rather per connection/telephone number based. It would be nice if we can build out taxes to have a flat fee plus percentages. I know this can in a roundabout way be achieved with fee rules, but it makes it very hard if you service multiple states / counties to keep the fees applied correctly.

gtswallo about 1 month ago

💡 Feature Request

The ability to add % used notifications to included minutes on voice plans - allows us to notify a customer by email or sms that they have used x% of their included minutes this month

hananp about 1 month ago

💡 Feature Request