Changelog

Splynx ISP Framework

All-in-One ISP Billing and Management Management Software

https://splynx.com/

Support for WhatsApp Numbers Separate from Primary Contacts

Currently, customer records allow for a primary contact number, but in many cases, customers prefer to use a different number for WhatsApp communication. We recommend adding a dedicated field for a “WhatsApp Number”, with optional flags such as: “Same as primary” (default) Separate input field with validation Usable in messaging automation (SMS/WhatsApp campaigns) This would improve message deliverability and better reflect real-world usage patterns. 2. Improve Contact Linking & De-linking Workflow At present, agents can accidentally associate a phone number with the wrong customer, We propose: A simple “De-link” button on each contact entry (visible to users with proper roles/permissions) An audit log of link/unlink actions

Masood Bhamjee 7 days ago

💡 Feature Request

Create Ticket from Service

It would be super helpful to have the ability to create a new support ticket directly from the service page. This would eliminate the need to switch screens or search for the customer manually, making the process faster and more efficient for support teams. It’ll save time, reduce friction, and improve workflow during fault resolution or provisioning support.

FahadNazir 8 days ago

💡 Feature Request

Customer monthly data should default to service period not calendar month

Our customers find it difficult to view their monthly data usage in Statistics→Internet. We believe there should be an option for usage by days to default to the period of their service period. For example, if the customer's service start date is the 23rd of the month then it should show from the 23rd of the previous month. As most ISPs bill monthly, customers should be able to click back and forward to view the same day span (in this case 23rd-22nd) for previous months. The total data for the period should be shown without having to click on the "table view" and scroll to the bottom.

Steven Gregg 10 days ago

💡 Feature Request

Allow Setting Tariff Item as Non-Taxable

In the US, we have taxes that apply to some services, and don’t apply to others. We are using location-based tax groups, and have the default tax applied to recurring services. However, some of these recurring services are not taxable. Our current workflow is to generate monthly invoices then manually edit each invoice before sending to set these non-taxable items to 0% tax. This gets tedious and adds the possibility of human error. We would really like something as simple as a toggle when adding or editing a tariff item to set it as non-taxable, even if that just forces applying a 0% tax rate, ignoring the default tax set for the customer location for that tariff section (voice, recurring, etc). I imagine this would be a huge improvement for US customers, especially those providing voice services, who need to separately collect local flat-rate taxes for E911 and now 988.

vlcty_jordan 13 days ago

💡 Feature Request

Allow backup radius server to listen on Anycast addresses

allow radius back to listen on Anycast address, i wish to have a number of radius back up servers in the network for redundancy, each server will have its own static ip for management etc, but all share the same Anycast address this way all the NAS devices will only need 2 entries in radius servers, and any of the backup servers will answer based on what is more reachable via ibgp, this will improve radius request speed from the NAS to the Radius/Backup Radius

ferg_nz 17 days ago

💡 Feature Request

AIB Authipay in Ireland

One of the largest banks in Ireland - AIB - is offering a new automated payments system called Authipay. The rates that they are charging are much more favourable to us than other payment systems such as Stripe and PayPal. We would appreciate it if you could develop a module to integrate into Splynx to allow us to use this new gateway.

Aidan - Net1 18 days ago

💡 Feature Request

Stripe PayTo Option for Australia

https://docs.stripe.com/payments/payto Benefits of PayTo Lower Costs: Typically lower transaction fees than card payments. Faster Settlement: Near-instant confirmation and fund transfers. Reduced Fraud Risk: Secure authorization via customer’s banking app - no card details exchanged. No Chargebacks: Unlike credit cards, there are no traditional chargebacks, reducing risk for merchants. Great for Recurring Payments: Ideal for subscriptions, utilities, telcos - similar to direct debit, but faster and more transparent.

Mike Karpinskyi 19 days ago

💡 Feature Request

Security Feature Inquiry – Password Reuse Policy

Hi Splynx Team, As part of general feature and security improvements, we were exploring enhancements to customer login policies. Is there currently a feature in the pipeline (or already available) that allows us to enable or disable password reuse for customer logins? The goal would be to prevent users from reusing previous passwords, thereby enforcing an actual password change in the event of any compromise or support-related reset. This small adjustment could significantly improve login security and encourage stronger password management for customers. Regards Vasilios Timmothy Vermeulen

Vasilios Timmothy Vermeulen 20 days ago

💡 Feature Request

Add Support for Managing Inactive Customers with Outstanding Inventory

Dear Splynx Team, We would like to request an enhancement to better manage inactive customers who still have company-owned inventory assigned to them. Our current process disables customers who fail to make payments after 60 days. However, this results in these customers being grouped together with those whose services have been fully cancelled and whose devices have been collected or are not present. This makes it difficult for us to efficiently identify and communicate with customers who still have our equipment. Specifically, we are requesting: Special Group Assignment Introduce a feature that automatically assigns inactive customers who still have inventory (e.g., CPE devices, routers) to a dedicated group that is distinct from: Customers whose services are cancelled and have no devices assigned. Customers who are disabled but do not have any outstanding equipment. Advanced Filtering Option Provide an option in the customer or inventory management interface to easily filter and export: Inactive/disabled customers who still have assigned inventory. This filter will help us generate targeted communication lists for recovery actions, such as sending messages or notifications to those customers only. This functionality will greatly assist us in efficiently managing inventory recovery and ensure no devices remain unaccounted for due to customers being grouped incorrectly. Please let us know if further clarification is needed, or if this could be added to your development roadmap. Thank you for your consideration.

Masood Bhamjee 25 days ago

💡 Feature Request

Send reminders based on due date

We want notifications to send based on due date rather than invoice date. The problem comes in when we make once off invoices for labour or hardware, and the customer opt for the option to add the invoice to the debit order for the following month. We then manually change the Due date of the invoice, but the notification is still sent based on the Invoice date, creating confusion in most cases.

Venga Vengaland 26 days ago

💡 Feature Request

Per-device bandwidth graph under the live usage monitor

The live bandwidth graph is great; will it be possible to add a splitting tab / option to provide a per device graph? We have numerous WhatsApp messages every evening on our WhatsApp support line of clients complaining on the speed, when we log in, we normally see the bandwidth is hitting the full package speed constantly. The issue is the client does not know what device is causing this constant spike on bandwidth usage. We then normally run “torch” on the clients Mikrotik CPE Ethernet port, identify the local ip address, open the dhcp leases list and match the ip to get the device description. Client’s CPE devices on our network are 85% Mikrotik. How we setup all clients, the mikrotik does the DHCP server example 192.168.88.1/24 All wifi routers are then setup on a fixed IP address 192.168.88.2…. (only acting as a pass through for data) We don’t use the WAN ports.  Is there a way for Splynx to monitor that ether and capturing the per device bandwidth usage?

MDWireless 26 days ago

💡 Feature Request

Debtor Management

It would be great if we could implement a debtor management module which allows us to record payment arrangements, which can reset the suspension status or due date and notifications based on the arrangement. I.E if the customer has fallen behind on payments, and would like an arrangement to pay the balance over 3 months, we can record this so that the system takes into account the arrangement for amounts due on specific days. If payment is not made by the agreed day, the system will then automatically suspend the client. It would be great to see this in a report view as well, with a list of customers with arrangements and their current status.

Chad Marshall About 1 month ago

4

💡 Feature Request

ADD SUB-ACCOUNT FOR PREPAID CUSTOMERS

On the v5.1 release there is a feature that allows for accounts for recurring customers to be linked under the Add Sub-account menu. Majority of our customers are prepaid even if they use it for business. Some have two or three accounts they subscribe for. My request is for the account linking to be extended to prepaid customers so we can also add sub account for them to manage multiple sub-accounts using single main-account. Regards

etudofa About 1 month ago

💡 Feature Request