Finance Calender
When editing an invoice period, please add a "Next Month" option to the calendar under the Description section to make period selection more efficient. Additionally, please include the same "Next Month" option in the Invoice Period calendar under the Invoices section for consistency across the application.Thanks
Aysha Bayant 4 days ago
💡 Feature Request
Finance Calender
When editing an invoice period, please add a "Next Month" option to the calendar under the Description section to make period selection more efficient. Additionally, please include the same "Next Month" option in the Invoice Period calendar under the Invoices section for consistency across the application.Thanks
Aysha Bayant 4 days ago
💡 Feature Request
Suggestion to Improve Task Filtering
Recently I've been using the Splynx MCP, which has been great, by the way. One thing I've noticed is that it's actually easier to prompt the MCP about closed tasks than it is to ask about the status of open ones. Because of this, I've changed the way I work. Once a task has been completed, I now close it immediately. Previously, I tended to leave completed tasks open because it was much easier to identify whether work had already been done for a customer. The problem now is that when I open a customer's profile, I have to first open the Tasks section and then filter for Closed Tasks, which is a bit cumbersome. It would be great if the task dropdown could be changed to something like this: Create Task Open Tasks (1) Closed Tasks (6) Archived Tasks
David Dayson 7 days ago
💡 Feature Request
Suggestion to Improve Task Filtering
Recently I've been using the Splynx MCP, which has been great, by the way. One thing I've noticed is that it's actually easier to prompt the MCP about closed tasks than it is to ask about the status of open ones. Because of this, I've changed the way I work. Once a task has been completed, I now close it immediately. Previously, I tended to leave completed tasks open because it was much easier to identify whether work had already been done for a customer. The problem now is that when I open a customer's profile, I have to first open the Tasks section and then filter for Closed Tasks, which is a bit cumbersome. It would be great if the task dropdown could be changed to something like this: Create Task Open Tasks (1) Closed Tasks (6) Archived Tasks
David Dayson 7 days ago
💡 Feature Request
Feature Request for Splynx: A hyperlink to https://www.google.com/maps on CUSTOMER/LIST/ next to the Geo Data so that we can work out mileage to a customer and back.
Shaun Rudling 8 days ago
💡 Feature Request
Feature Request for Splynx: A hyperlink to https://www.google.com/maps on CUSTOMER/LIST/ next to the Geo Data so that we can work out mileage to a customer and back.
Shaun Rudling 8 days ago
💡 Feature Request
Helpful improvement for the Calendar
It would be nice to have the background of each task to be color coded to match the status of said job. So we could easily see the job has changed status without opening each job.
Michael Kaczmarski 9 days ago
💡 Feature Request
Helpful improvement for the Calendar
It would be nice to have the background of each task to be color coded to match the status of said job. So we could easily see the job has changed status without opening each job.
Michael Kaczmarski 9 days ago
💡 Feature Request
Internal Chat
Feature Request: Internal Employee Chat with Task, Call Follow-up & Reminders Good day, I would like to suggest adding an Internal Employee Chat and Task Management module to Splynx. Many ISPs use Splynx as their primary operational platform, and having an integrated communication system would significantly improve collaboration between departments without relying on external messaging applications. Proposed Features Internal Chat One-to-one messaging between employees. Group chats for departments (Support, Sales, Finance, NOC, etc.). Ability to reference customers, tickets, invoices, or services directly within a conversation. Task Assignment Convert a chat message into a task. Assign the task to a specific employee. Set a due date, priority, and status. Track progress (Pending, In Progress, Completed). Call Follow-ups Create a follow-up reminder directly from a customer profile, ticket, or conversation. Schedule a call back for a specific date and time. Assign the follow-up to an employee. Receive notifications when the follow-up is due. Mark follow-ups as Completed, Rescheduled, or Missed. Keep a history of all follow-up calls for each customer, making it easy to see previous interactions. Reminders & Notifications Set reminders for yourself or colleagues. Receive notifications when tasks or follow-up calls are due or overdue. Escalate overdue tasks or reminders to managers if required. Ticket Collaboration Discuss support tickets internally without adding notes visible to customers. Mention colleagues using @username. Notify team members when assistance is required. Benefits Reduces reliance on external communication platforms such as WhatsApp, Microsoft Teams, or Slack. Keeps customer-related communication, tasks, and follow-up activities within Splynx. Improves accountability by assigning tasks and tracking completion. Ensures customer call-backs and important follow-ups are not forgotten. Provides a complete history of internal communication and customer interactions. Enhances collaboration between Support, Sales, Finance, and NOC teams. I believe this feature would greatly enhance workflow efficiency by combining internal communication, task management, customer follow-ups, and reminders into a single platform. It would help ISPs deliver faster responses, improve customer service, and ensure that no customer call-back or task is overlooked. Thank you for considering this suggestion.
Masood Bhamjee 9 days ago
💡 Feature Request
Internal Chat
Feature Request: Internal Employee Chat with Task, Call Follow-up & Reminders Good day, I would like to suggest adding an Internal Employee Chat and Task Management module to Splynx. Many ISPs use Splynx as their primary operational platform, and having an integrated communication system would significantly improve collaboration between departments without relying on external messaging applications. Proposed Features Internal Chat One-to-one messaging between employees. Group chats for departments (Support, Sales, Finance, NOC, etc.). Ability to reference customers, tickets, invoices, or services directly within a conversation. Task Assignment Convert a chat message into a task. Assign the task to a specific employee. Set a due date, priority, and status. Track progress (Pending, In Progress, Completed). Call Follow-ups Create a follow-up reminder directly from a customer profile, ticket, or conversation. Schedule a call back for a specific date and time. Assign the follow-up to an employee. Receive notifications when the follow-up is due. Mark follow-ups as Completed, Rescheduled, or Missed. Keep a history of all follow-up calls for each customer, making it easy to see previous interactions. Reminders & Notifications Set reminders for yourself or colleagues. Receive notifications when tasks or follow-up calls are due or overdue. Escalate overdue tasks or reminders to managers if required. Ticket Collaboration Discuss support tickets internally without adding notes visible to customers. Mention colleagues using @username. Notify team members when assistance is required. Benefits Reduces reliance on external communication platforms such as WhatsApp, Microsoft Teams, or Slack. Keeps customer-related communication, tasks, and follow-up activities within Splynx. Improves accountability by assigning tasks and tracking completion. Ensures customer call-backs and important follow-ups are not forgotten. Provides a complete history of internal communication and customer interactions. Enhances collaboration between Support, Sales, Finance, and NOC teams. I believe this feature would greatly enhance workflow efficiency by combining internal communication, task management, customer follow-ups, and reminders into a single platform. It would help ISPs deliver faster responses, improve customer service, and ensure that no customer call-back or task is overlooked. Thank you for considering this suggestion.
Masood Bhamjee 9 days ago
💡 Feature Request
Add an Icon to a Ticket Note that has been edited.
I would like to see an Icon or some kind of indicator to show that an agents ticket not was edited much like you see in a chat program after you edit a sent message. We should also see the actual edit displayed ina gray box when we look at ticket activites and it should show what was changed.
GREG3f 11 days ago
💡 Feature Request
Add an Icon to a Ticket Note that has been edited.
I would like to see an Icon or some kind of indicator to show that an agents ticket not was edited much like you see in a chat program after you edit a sent message. We should also see the actual edit displayed ina gray box when we look at ticket activites and it should show what was changed.
GREG3f 11 days ago
💡 Feature Request
Port-Id (agent-circuit-id) RADIUS auth multiple sessions
Currently there is no way to limit the number of simultaneous Port-Id radius sessions. For example if you have a fiber customer on an OLT and want to allow two or more routers. Currently you can limit it to 1 session or unlimited sessions. To limit MACs we need to do it on the OLT service profile. This feature request enables splynx to also help control that.
Paul Murdock 17 days ago
💡 Feature Request
Port-Id (agent-circuit-id) RADIUS auth multiple sessions
Currently there is no way to limit the number of simultaneous Port-Id radius sessions. For example if you have a fiber customer on an OLT and want to allow two or more routers. Currently you can limit it to 1 session or unlimited sessions. To limit MACs we need to do it on the OLT service profile. This feature request enables splynx to also help control that.
Paul Murdock 17 days ago
💡 Feature Request
MIKROTIK RADIUS - PPPOE BACKUP SERVICE OPTION
We have services that we need to be able to connect to two or more different access routers on our network which is running OSPF. Problem is that when they come online, the access routers advertise that the customer service using the same distance which causes split routing on the customer’s service. We would like to have the option to specify the distance on a service so that when the PPPOE dials up to the backup access router, its on a higher distance.
Leatile 18 days ago
💡 Feature Request
MIKROTIK RADIUS - PPPOE BACKUP SERVICE OPTION
We have services that we need to be able to connect to two or more different access routers on our network which is running OSPF. Problem is that when they come online, the access routers advertise that the customer service using the same distance which causes split routing on the customer’s service. We would like to have the option to specify the distance on a service so that when the PPPOE dials up to the backup access router, its on a higher distance.
Leatile 18 days ago
💡 Feature Request
HUAWEI - button for reboot ONT
It would be nice to have a button for rebooting an ONT in case web access isn’t possible for any reason. Also, in the diagnostics screen, viewing the MAC of the device(s) connected.
paul 23 days ago
💡 Feature Request
HUAWEI - button for reboot ONT
It would be nice to have a button for rebooting an ONT in case web access isn’t possible for any reason. Also, in the diagnostics screen, viewing the MAC of the device(s) connected.
paul 23 days ago
💡 Feature Request
Contract End Notifications
In the UK it’s a requirement for providers to inform customers that their contract is coming to end I’d like to specify a contract end date on each service, and have this be auto-populated with a date based on the start date when the service is created i.e. months after billing start date. This field should also be possible to be left blank for non-contracted customers at the end of the contract an email template is sent automatically to the customer to inform them of the contract period coming to an end and what the implication for that is
connor_crb 24 days ago
💡 Feature Request
Contract End Notifications
In the UK it’s a requirement for providers to inform customers that their contract is coming to end I’d like to specify a contract end date on each service, and have this be auto-populated with a date based on the start date when the service is created i.e. months after billing start date. This field should also be possible to be left blank for non-contracted customers at the end of the contract an email template is sent automatically to the customer to inform them of the contract period coming to an end and what the implication for that is
connor_crb 24 days ago
💡 Feature Request
SendGrid API Integration
We are migrating from Amazon SES to Twilio SendGrid for our mass email sending functions and having to do it as an SMTP connection works but is clunky, an API integration would be much slicker
connor_crb 24 days ago
💡 Feature Request
SendGrid API Integration
We are migrating from Amazon SES to Twilio SendGrid for our mass email sending functions and having to do it as an SMTP connection works but is clunky, an API integration would be much slicker
connor_crb 24 days ago
💡 Feature Request
Network Sites on customer map
Good Day I know it is possible to see a map of all the network sites and customers but could you add network sites to the map in the customers profile so when you click on the map you can see which is the closets site/s to the customer. Regards
Masood Bhamjee about 1 month ago
💡 Feature Request
Network Sites on customer map
Good Day I know it is possible to see a map of all the network sites and customers but could you add network sites to the map in the customers profile so when you click on the map you can see which is the closets site/s to the customer. Regards
Masood Bhamjee about 1 month ago
💡 Feature Request
Task reminders
Send out reminders to customer who are scheduled for call-outs the following day. Reminder must be send via SMS, Email and Whatsapp with a link to reschedule the call-out should they wish to do so. The reminder must also include technician details Name: Photo of technician: Vehicle registration number: etc
MarcelM about 1 month ago
💡 Feature Request
Task reminders
Send out reminders to customer who are scheduled for call-outs the following day. Reminder must be send via SMS, Email and Whatsapp with a link to reschedule the call-out should they wish to do so. The reminder must also include technician details Name: Photo of technician: Vehicle registration number: etc
MarcelM about 1 month ago
💡 Feature Request
In-field Job Card
Currently you need to generate a contract for the technician to sign-off a job card in field Design a job card template and save as PDF from the in-field technical app. Can then be sign-off by the customer and send to their email
MarcelM about 1 month ago
💡 Feature Request
In-field Job Card
Currently you need to generate a contract for the technician to sign-off a job card in field Design a job card template and save as PDF from the in-field technical app. Can then be sign-off by the customer and send to their email
MarcelM about 1 month ago
💡 Feature Request
Feasibility Tool
Upload KMZ files of FNO and coverage area. The tool can then be used on the website which integrates into the new sign-up form which will allow customers to select the right product base on their location/GPS co
MarcelM about 1 month ago
💡 Feature Request
Feasibility Tool
Upload KMZ files of FNO and coverage area. The tool can then be used on the website which integrates into the new sign-up form which will allow customers to select the right product base on their location/GPS co
MarcelM about 1 month ago
💡 Feature Request
Package Demo Upgrade
The ability to upgrade a customer’s speed for X amount of days without any financial implication on the customer Example: Customer is saturating their line and phone support. The customer is then upgraded temporary for 5 days without impacting their billing or doing a plan change. After the 5 days the customer reverts back to the original plan and can then decide if they want to upgrade or not. Plan changes make this process very difficult. Also keep in mind that you can specify in admin portal how many days a customer can test the new package example 1 Day 2 Days 3 Days 7 days Keep the customer on the same price but with speed upgrade to test the next tier package
MarcelM about 1 month ago
💡 Feature Request
Package Demo Upgrade
The ability to upgrade a customer’s speed for X amount of days without any financial implication on the customer Example: Customer is saturating their line and phone support. The customer is then upgraded temporary for 5 days without impacting their billing or doing a plan change. After the 5 days the customer reverts back to the original plan and can then decide if they want to upgrade or not. Plan changes make this process very difficult. Also keep in mind that you can specify in admin portal how many days a customer can test the new package example 1 Day 2 Days 3 Days 7 days Keep the customer on the same price but with speed upgrade to test the next tier package
MarcelM about 1 month ago
💡 Feature Request
Upgrade tariff: charge price difference and preserve current expiry date for prepaid services
We would like a feature enhancement for subscription/package upgrades for prepaid services. When a client requests an upgrade to a higher service package before their current subscription expires, we would like the system to: Allow the client to top up the difference amount required for the higher package. Allow the ISP/operator to upgrade the client to the new package. Carry forward the remaining subscription days from the current package to the upgraded package. Maintain the existing subscription expiry date after the upgrade. Complete the process without requiring: Credit notes Manual balance adjustments Manual recalculation of subscription periods Example A client is subscribed to a Basic package valid until 31 July. On 15 July, the client requests an upgrade to a Premium package. The client tops up the difference amount required for the higher package. The ISP upgrades the client to the Premium package. The system carries forward the remaining subscription days to the upgraded package, ensuring that the expiry date remains 31 July. The objective is that a client can move to a higher package/service plan during an active subscription period by paying the difference amount, while the remaining validity is preserved and transferred to the upgraded package.
Fred Maina about 1 month ago
💡 Feature Request
Upgrade tariff: charge price difference and preserve current expiry date for prepaid services
We would like a feature enhancement for subscription/package upgrades for prepaid services. When a client requests an upgrade to a higher service package before their current subscription expires, we would like the system to: Allow the client to top up the difference amount required for the higher package. Allow the ISP/operator to upgrade the client to the new package. Carry forward the remaining subscription days from the current package to the upgraded package. Maintain the existing subscription expiry date after the upgrade. Complete the process without requiring: Credit notes Manual balance adjustments Manual recalculation of subscription periods Example A client is subscribed to a Basic package valid until 31 July. On 15 July, the client requests an upgrade to a Premium package. The client tops up the difference amount required for the higher package. The ISP upgrades the client to the Premium package. The system carries forward the remaining subscription days to the upgraded package, ensuring that the expiry date remains 31 July. The objective is that a client can move to a higher package/service plan during an active subscription period by paying the difference amount, while the remaining validity is preserved and transferred to the upgraded package.
Fred Maina about 1 month ago
💡 Feature Request
Statement attached to customer invoice
Currently Splynx only sends out invoices and would need to send statements separately from the monthly invoices. An option to attach the customers statement to their monthly invoices would be great as currently sending it separately is quite the inconvenience and customers tend to question the multiple mails for both the invoice and the statement. An example when it gets sent out would be a single PDF where the first page would be the customers invoice and the second page would be their statement.
JarrydT about 1 month ago
💡 Feature Request
Statement attached to customer invoice
Currently Splynx only sends out invoices and would need to send statements separately from the monthly invoices. An option to attach the customers statement to their monthly invoices would be great as currently sending it separately is quite the inconvenience and customers tend to question the multiple mails for both the invoice and the statement. An example when it gets sent out would be a single PDF where the first page would be the customers invoice and the second page would be their statement.
JarrydT about 1 month ago
💡 Feature Request
Better reporting on ticketing
We would like to be able to view more information from the ticketing reporting. Reporting similar to other ticket platforms like Zendesk and HALOPSA in terms of graphs and per agent statistics, allowing us to QA agents using these stats. We would also like the ticket reporting to be more customizable on both the ticket dashboard and the and the reports that are able to be pulled from the admin tab. These need to provide details for email responses and Whatsapp responses per ticket, providing First response time, Average response time, Average resolution time which is already part of Splynx reporting but allow additional information such as Opened tickets by category, Opened tickets by types, Opened tickets today, Stale tickets, tickets resolved within # time, tickets in different statuses.
JarrydT about 2 months ago
💡 Feature Request
Better reporting on ticketing
We would like to be able to view more information from the ticketing reporting. Reporting similar to other ticket platforms like Zendesk and HALOPSA in terms of graphs and per agent statistics, allowing us to QA agents using these stats. We would also like the ticket reporting to be more customizable on both the ticket dashboard and the and the reports that are able to be pulled from the admin tab. These need to provide details for email responses and Whatsapp responses per ticket, providing First response time, Average response time, Average resolution time which is already part of Splynx reporting but allow additional information such as Opened tickets by category, Opened tickets by types, Opened tickets today, Stale tickets, tickets resolved within # time, tickets in different statuses.
JarrydT about 2 months ago
💡 Feature Request
Tickets/Tasks Snooze/Hold
Feature Requests Snooze / Hold Functionality Ability to snooze or place tickets and tasks on hold until a specified date and time. While snoozed, the ticket or task should not appear in the user's active ticket/task list. Once the specified date and time are reached, the ticket or task should automatically reappear in the user's queue. Multi-Status Filtering Ability to select and view multiple statuses simultaneously. Currently, only a single status can be viewed at a time. Example: View Open, Pending, and Awaiting Client tickets together without having to switch between filters..
David Dayson about 2 months ago
💡 Feature Request
Tickets/Tasks Snooze/Hold
Feature Requests Snooze / Hold Functionality Ability to snooze or place tickets and tasks on hold until a specified date and time. While snoozed, the ticket or task should not appear in the user's active ticket/task list. Once the specified date and time are reached, the ticket or task should automatically reappear in the user's queue. Multi-Status Filtering Ability to select and view multiple statuses simultaneously. Currently, only a single status can be viewed at a time. Example: View Open, Pending, and Awaiting Client tickets together without having to switch between filters..
David Dayson about 2 months ago
💡 Feature Request