Asign task to more than 1 agent.
It would be a great feature to select more than 1 agent to assign a task to. Instead of having to make a group, just have the option to select the team members from the dropdown list of agents and assign the task to them. We have many agents and we send them out in groups of 2 but the team members keep changing so to make a new group every time is not the best way to do it.
Francois van der Westhuizen about 2 hours ago
💡 Feature Request
Asign task to more than 1 agent.
It would be a great feature to select more than 1 agent to assign a task to. Instead of having to make a group, just have the option to select the team members from the dropdown list of agents and assign the task to them. We have many agents and we send them out in groups of 2 but the team members keep changing so to make a new group every time is not the best way to do it.
Francois van der Westhuizen about 2 hours ago
💡 Feature Request
Update information
Good Day . It would be helpful if we could see what update changes are being made to the modules . We appreciate the updates but a log of what has been added would be appreciated. Regards
Masood Bhamjee 5 days ago
📥 Feedback
Update information
Good Day . It would be helpful if we could see what update changes are being made to the modules . We appreciate the updates but a log of what has been added would be appreciated. Regards
Masood Bhamjee 5 days ago
📥 Feedback
Partner filter directly on the Leads Dashboard
Currently, the Leads Dashboard shows aggregated data for all partners. I propose adding a Partner filter to allow ISPs to segment sales KPIs (Funnel, Deals, Sources) by brand or business unit. The Problem: Aggregated Data: Impossible to compare performance between different partners/brands from the dashboard. Operational Inefficiency: Sales managers for specific partners cannot see their own conversion rates or trends without mixed data from other areas. Proposed Solution: Add a Partner dropdown selector at the top of the Leads Dashboard. When selected, all charts (Funnel, Deals, Sources, New Leads) should refresh to show data only for that specific partner. Why it matters: This would make the Leads module consistent with the Finance and Inventory or Taxes modules, where partner filtering is already native. It's essential for any ISP managing multiple commercial brands or franchises.
Victor Borràs Brull 6 days ago
💡 Feature Request
Partner filter directly on the Leads Dashboard
Currently, the Leads Dashboard shows aggregated data for all partners. I propose adding a Partner filter to allow ISPs to segment sales KPIs (Funnel, Deals, Sources) by brand or business unit. The Problem: Aggregated Data: Impossible to compare performance between different partners/brands from the dashboard. Operational Inefficiency: Sales managers for specific partners cannot see their own conversion rates or trends without mixed data from other areas. Proposed Solution: Add a Partner dropdown selector at the top of the Leads Dashboard. When selected, all charts (Funnel, Deals, Sources, New Leads) should refresh to show data only for that specific partner. Why it matters: This would make the Leads module consistent with the Finance and Inventory or Taxes modules, where partner filtering is already native. It's essential for any ISP managing multiple commercial brands or franchises.
Victor Borràs Brull 6 days ago
💡 Feature Request
Would it be possible to add a lead tab to the customer’s task, allowing the creation or retrieval of a quote directly within the task itself
HendrikHCS 6 days ago
💡 Feature Request
Would it be possible to add a lead tab to the customer’s task, allowing the creation or retrieval of a quote directly within the task itself
HendrikHCS 6 days ago
💡 Feature Request
Customer phone number in financial report
Incorporate customer phone numbre in the finance report to easy access in manual gestions.
Janet Falcon 12 days ago
💡 Feature Request
Customer phone number in financial report
Incorporate customer phone numbre in the finance report to easy access in manual gestions.
Janet Falcon 12 days ago
💡 Feature Request
Template Organization
Could we get some better organization of templates in the admin config? It seems there are a lot of categories for the same function in the system. It would be nice for example if “ticket” templates were all together, and then separated within that category by delivery type. (SMS, Email, Portal) vs needing to sift through individual categories - ticket automation, tickets, ticket emails, ticket sms. The current structure works yes, but it is just hard to find things sometimes or feels unintuitive. I have on multiple occasions created a template in the wrong section to then need to copy paste it to a different section, sometimes once or twice before I get it right.
gtswallo 12 days ago
👌UX improvements
Template Organization
Could we get some better organization of templates in the admin config? It seems there are a lot of categories for the same function in the system. It would be nice for example if “ticket” templates were all together, and then separated within that category by delivery type. (SMS, Email, Portal) vs needing to sift through individual categories - ticket automation, tickets, ticket emails, ticket sms. The current structure works yes, but it is just hard to find things sometimes or feels unintuitive. I have on multiple occasions created a template in the wrong section to then need to copy paste it to a different section, sometimes once or twice before I get it right.
gtswallo 12 days ago
👌UX improvements
Enlarge map view
Button to full screen or open map in new modal window request. Currently Maps section in Customers/List can only by minimised, not maximised.
badenoch-ian 19 days ago
💡 Feature Request
Enlarge map view
Button to full screen or open map in new modal window request. Currently Maps section in Customers/List can only by minimised, not maximised.
badenoch-ian 19 days ago
💡 Feature Request
Flat Tax Costs
For voice services in the US, we are required to charge various fees that are not percentage based but rather per connection/telephone number based. It would be nice if we can build out taxes to have a flat fee plus percentages. I know this can in a roundabout way be achieved with fee rules, but it makes it very hard if you service multiple states / counties to keep the fees applied correctly.
gtswallo 20 days ago
💡 Feature Request
Flat Tax Costs
For voice services in the US, we are required to charge various fees that are not percentage based but rather per connection/telephone number based. It would be nice if we can build out taxes to have a flat fee plus percentages. I know this can in a roundabout way be achieved with fee rules, but it makes it very hard if you service multiple states / counties to keep the fees applied correctly.
gtswallo 20 days ago
💡 Feature Request
Voice service usage notification
The ability to add % used notifications to included minutes on voice plans - allows us to notify a customer by email or sms that they have used x% of their included minutes this month
hananp 20 days ago
💡 Feature Request
Voice service usage notification
The ability to add % used notifications to included minutes on voice plans - allows us to notify a customer by email or sms that they have used x% of their included minutes this month
hananp 20 days ago
💡 Feature Request
Customer item tracking
We would like to keep track of how much inventory to have assigned to a customer even after the item has been returned to us We would like to see a history of all the items/routers the customer had, Our request would be that should a customer return a router to us that is damaged, we will then change the item/router status from “Assigned” to “Damaged” but the info should still appear on the Customer Information Tab here: This way we can easily track how many times we have had issue a particular customer with a new router and also see the history of the previous routers (now “Damaged”) that the customer previously had
AQP 26 days ago
💡 Feature Request
Customer item tracking
We would like to keep track of how much inventory to have assigned to a customer even after the item has been returned to us We would like to see a history of all the items/routers the customer had, Our request would be that should a customer return a router to us that is damaged, we will then change the item/router status from “Assigned” to “Damaged” but the info should still appear on the Customer Information Tab here: This way we can easily track how many times we have had issue a particular customer with a new router and also see the history of the previous routers (now “Damaged”) that the customer previously had
AQP 26 days ago
💡 Feature Request
Inventory Reports - Easier access to information
Good day In the Inventory Reports section (both “Sold and Rented Items” & “Items History” tabs) can: 1 - the Item ID fields be made as a Hyperlink to the item 2 - a column to show which Customer the item is linked to be included eg. the “Full Name” and/or “ID” for the Customer
AQP 26 days ago
💡 Feature Request
Inventory Reports - Easier access to information
Good day In the Inventory Reports section (both “Sold and Rented Items” & “Items History” tabs) can: 1 - the Item ID fields be made as a Hyperlink to the item 2 - a column to show which Customer the item is linked to be included eg. the “Full Name” and/or “ID” for the Customer
AQP 26 days ago
💡 Feature Request
Scheduled Tasks colors
we need an option to be able to use the scheduled tasks and while working in the table view. The status labels are defaulted to a blue color. We need to be able to change these colors to make certain statuses stand out more.
sjohnston about 1 month ago
💡 Feature Request
Scheduled Tasks colors
we need an option to be able to use the scheduled tasks and while working in the table view. The status labels are defaulted to a blue color. We need to be able to change these colors to make certain statuses stand out more.
sjohnston about 1 month ago
💡 Feature Request
Collapsable text in tickets
I would like to propose a feature that would significantly improve readability within ticket comments and internal notes. In many support cases we end up with very long email threads due to ongoing troubleshooting and back-and-forth communication with customers. For example, we recently had a VoIP troubleshooting case where we could not access the customer’s router directly and had to guide them through multiple tests. The resulting ticket thread grew to over 40 pages due to the accumulated email history. It would be extremely helpful if ticket comments supported collapsible sections so long blocks of content such as email history could be hidden by default and expanded only when needed. I attempted to implement this using standard HTML collapsible elements: However, it appears that when the comment is saved and later edited, these tags are removed. This suggests the editor sanitizes or strips these elements. My questions are: Is there a security concern that prevents the use of the and HTML elements? If not, would it be possible to allow these tags in the Froala? editor used for ticket comments? Alternatively, could Splynx implement a built-in collapsible or accordion-style section feature within ticket comments or notes? If this is sort of method is already supported but I am not properly implementing it please someone let me know. This would greatly improve ticket readability for long troubleshooting cases while still preserving the full history when needed. Thank you.
Daniel about 1 month ago
💡 Feature Request
Collapsable text in tickets
I would like to propose a feature that would significantly improve readability within ticket comments and internal notes. In many support cases we end up with very long email threads due to ongoing troubleshooting and back-and-forth communication with customers. For example, we recently had a VoIP troubleshooting case where we could not access the customer’s router directly and had to guide them through multiple tests. The resulting ticket thread grew to over 40 pages due to the accumulated email history. It would be extremely helpful if ticket comments supported collapsible sections so long blocks of content such as email history could be hidden by default and expanded only when needed. I attempted to implement this using standard HTML collapsible elements: However, it appears that when the comment is saved and later edited, these tags are removed. This suggests the editor sanitizes or strips these elements. My questions are: Is there a security concern that prevents the use of the and HTML elements? If not, would it be possible to allow these tags in the Froala? editor used for ticket comments? Alternatively, could Splynx implement a built-in collapsible or accordion-style section feature within ticket comments or notes? If this is sort of method is already supported but I am not properly implementing it please someone let me know. This would greatly improve ticket readability for long troubleshooting cases while still preserving the full history when needed. Thank you.
Daniel about 1 month ago
💡 Feature Request
Ability to choose days of the week that blocking functions
Currently, we can only disallow weekend and holidays. I’d like to be able to choose what days that function works. We only process checks once a week (we don’t have an office person locally). So, customers are getting turned off because we aren’t able to locally process checks in time. Even with a 5 day grace period. The mail is awful around us.
Tristan about 2 months ago
💡 Feature Request
Ability to choose days of the week that blocking functions
Currently, we can only disallow weekend and holidays. I’d like to be able to choose what days that function works. We only process checks once a week (we don’t have an office person locally). So, customers are getting turned off because we aren’t able to locally process checks in time. Even with a 5 day grace period. The mail is awful around us.
Tristan about 2 months ago
💡 Feature Request
FNB integration Mapping
we need to be able to split the payment into multiple accounts, some clients pay one big amount that may be for multiple other accounts, we need to be able to split this somehow
lawhitecross about 2 months ago
💡 Feature Request
FNB integration Mapping
we need to be able to split the payment into multiple accounts, some clients pay one big amount that may be for multiple other accounts, we need to be able to split this somehow
lawhitecross about 2 months ago
💡 Feature Request
Proposal to Automate Customer Activation and Trial Period in Splynx.
I would like to vote for the following features to be added to the Splynx platform: After creating a new customer for any service, the system should automatically change the customer status from "new" to "active." A 3-day free period for a new customer should be automatically added immediately after the status changes to "active." This feature would allow the system to activate the free trial accordingly.
Ibrahim Misheal Kallon about 2 months ago
💡 Feature Request
Proposal to Automate Customer Activation and Trial Period in Splynx.
I would like to vote for the following features to be added to the Splynx platform: After creating a new customer for any service, the system should automatically change the customer status from "new" to "active." A 3-day free period for a new customer should be automatically added immediately after the status changes to "active." This feature would allow the system to activate the free trial accordingly.
Ibrahim Misheal Kallon about 2 months ago
💡 Feature Request
Blocking Page Rework
It would be nice to be able to modify the customer blocking pages similar to how we can edit email templates and such. It would also be nice if we could have a passwordless login identifier (if customer is coming from blocked IP, match blocked IP to their account) so they can pay their bill right then and there without needing to sign into the portal, as most of our customers do not want to deal with the portal or can’t remember passwords.. etc.
gtswallo about 2 months ago
💡 Feature Request
Blocking Page Rework
It would be nice to be able to modify the customer blocking pages similar to how we can edit email templates and such. It would also be nice if we could have a passwordless login identifier (if customer is coming from blocked IP, match blocked IP to their account) so they can pay their bill right then and there without needing to sign into the portal, as most of our customers do not want to deal with the portal or can’t remember passwords.. etc.
gtswallo about 2 months ago
💡 Feature Request
Compulsory sign-off of tasks
Allow the option for when a document is added to a task for digital sign-off of a job completion, to make it compulsory/needed for closing the ticket/task. This will prevent a ticket or task from being closed off without the necessary signature from the customer
JarrydT about 2 months ago
💡 Feature Request
Compulsory sign-off of tasks
Allow the option for when a document is added to a task for digital sign-off of a job completion, to make it compulsory/needed for closing the ticket/task. This will prevent a ticket or task from being closed off without the necessary signature from the customer
JarrydT about 2 months ago
💡 Feature Request