Automatic Loading of Task Checklists Based on Status Changes
We would like to suggest a feature enhancement for the Task Management module. Currently, when we create a task and select a template, the initial set of checklists is loaded. However, we feel it would greatly improve workflow efficiency if additional checklists could automatically load as the task status changes. For example, in our case, when a task transitions from "Account Setup" to "To Be Scheduled," there are specific checklist items that need to be completed at this stage before the task can proceed to the next stage. It would be beneficial if these relevant checklists were automatically added upon the task status change. This would help streamline task management by ensuring all necessary steps are clearly presented at each stage without manual intervention.
Jesse Archer 1 day ago
💡 Feature Request
Automatic Loading of Task Checklists Based on Status Changes
We would like to suggest a feature enhancement for the Task Management module. Currently, when we create a task and select a template, the initial set of checklists is loaded. However, we feel it would greatly improve workflow efficiency if additional checklists could automatically load as the task status changes. For example, in our case, when a task transitions from "Account Setup" to "To Be Scheduled," there are specific checklist items that need to be completed at this stage before the task can proceed to the next stage. It would be beneficial if these relevant checklists were automatically added upon the task status change. This would help streamline task management by ensuring all necessary steps are clearly presented at each stage without manual intervention.
Jesse Archer 1 day ago
💡 Feature Request
Additional Customer Contacts aka "Contact book"
A potential improvement to Splynx could be the addition of a dedicated contact management feature for clients. This would involve the ability to create individual contact profiles, allowing for the entry of details such as name, email, phone, alternate phone numbers, and roles (e.g., billing, technical) associated with specific clients. Furthermore, it could be beneficial to add customizable contact preferences, such as the option to receive SMS, email notifications, or payment reminders. The current method of managing multiple phone numbers and emails via comma separation is limited, as it doesn’t distinguish between contacts, and including a landline in the phone field can cause issues with SMS services. An individual contact system could also open the possibility for additional features, like tracking birthdays or storing marketing-related data, such as a contact's interests.
Vitalii Basenko (Splynx PM) 2 days ago
💡 Feature Request
Additional Customer Contacts aka "Contact book"
A potential improvement to Splynx could be the addition of a dedicated contact management feature for clients. This would involve the ability to create individual contact profiles, allowing for the entry of details such as name, email, phone, alternate phone numbers, and roles (e.g., billing, technical) associated with specific clients. Furthermore, it could be beneficial to add customizable contact preferences, such as the option to receive SMS, email notifications, or payment reminders. The current method of managing multiple phone numbers and emails via comma separation is limited, as it doesn’t distinguish between contacts, and including a landline in the phone field can cause issues with SMS services. An individual contact system could also open the possibility for additional features, like tracking birthdays or storing marketing-related data, such as a contact's interests.
Vitalii Basenko (Splynx PM) 2 days ago
💡 Feature Request
Push notification for upcoming appointment for the Splynx Scheduler app
For our install technicians, it would be nice to have a push notification reminder that they are due at a site in 10,20, or30 mins.
Stephanie Allan 2 days ago
💡 Feature Request
Push notification for upcoming appointment for the Splynx Scheduler app
For our install technicians, it would be nice to have a push notification reminder that they are due at a site in 10,20, or30 mins.
Stephanie Allan 2 days ago
💡 Feature Request
Reminder dates for tickets
Add a field to the ticket where we can add a follow up/reminder date to the ticket. Then on the dashboard, a list of the tickets that need to be followed up with for that week is shown. It doesn’t matter who it is assigned to, but maybe filtered by tickets assigned to you may be helpful. This can be helpful in a couple of different ways, but the way we would use it most is in providing quotes for services. A quote has to be done by a certain date, or after the quote is sent has a reminder to follow up with the customer in 30 days before the quote expires.
Stephanie Allan 2 days ago
💡 Feature Request
Reminder dates for tickets
Add a field to the ticket where we can add a follow up/reminder date to the ticket. Then on the dashboard, a list of the tickets that need to be followed up with for that week is shown. It doesn’t matter who it is assigned to, but maybe filtered by tickets assigned to you may be helpful. This can be helpful in a couple of different ways, but the way we would use it most is in providing quotes for services. A quote has to be done by a certain date, or after the quote is sent has a reminder to follow up with the customer in 30 days before the quote expires.
Stephanie Allan 2 days ago
💡 Feature Request
Signup into location
We service many MDUs where equipment is pre-installed and ready to go. We are looking for the ability to have a signup widget that supports customers signing up and submitting their payment information based on their location
Gavin Swallom 5 days ago
💡 Feature Request
Signup into location
We service many MDUs where equipment is pre-installed and ready to go. We are looking for the ability to have a signup widget that supports customers signing up and submitting their payment information based on their location
Gavin Swallom 5 days ago
💡 Feature Request
Network Monitoring
Have an integration with some network monitoring software to monitor and get detailed reports of traffic, status, packet loss, high latency etc within PTP links and backhaul.
Bsz786 9 days ago
💡 Feature Request
Network Monitoring
Have an integration with some network monitoring software to monitor and get detailed reports of traffic, status, packet loss, high latency etc within PTP links and backhaul.
Bsz786 9 days ago
💡 Feature Request
Chatbot for whatsapp integration
Integrate with a chatbot service within Splynx so it can filter out majority of support messages and calls before coming to an agent. www.wati.io and many others do this
Bsz786 9 days ago
💡 Feature Request
Chatbot for whatsapp integration
Integrate with a chatbot service within Splynx so it can filter out majority of support messages and calls before coming to an agent. www.wati.io and many others do this
Bsz786 9 days ago
💡 Feature Request
Multiple lead pipelines
I’d like to request the ability to create multiple lead pipelines in Splynx. Different services require different processes, such as skipping address checks for mobile sign-ups where coverage verification isn’t needed. This would streamline lead management based on the service type.
Jesse Archer 9 days ago
💡 Feature Request
Multiple lead pipelines
I’d like to request the ability to create multiple lead pipelines in Splynx. Different services require different processes, such as skipping address checks for mobile sign-ups where coverage verification isn’t needed. This would streamline lead management based on the service type.
Jesse Archer 9 days ago
💡 Feature Request
Suppression List for Email Notifications
We would like a feature to add a suppression list in Splynx configuration. This list would prevent Splynx from sending emails to specific addresses, particularly system email addresses that generate notifications merged into customer tickets.
Jesse Archer 9 days ago
💡 Feature Request
Suppression List for Email Notifications
We would like a feature to add a suppression list in Splynx configuration. This list would prevent Splynx from sending emails to specific addresses, particularly system email addresses that generate notifications merged into customer tickets.
Jesse Archer 9 days ago
💡 Feature Request
HubSpot: Marketing Automation Integration Project
HubSpot provides a balanced mix of price, integration options and features that are well-suited for SMBs looking to scale their marketing and sales efforts without the complexity and higher costs associated with enterprise platforms like Marketo and Salesforce. HubSpot would be a great option to help target bigger ISPs and smaller ISPs can utilise HubSpot as they offer free features for up to 2,000 contacts. Official website API docs
Mike Karpinskyi 10 days ago
💡 Feature Request
HubSpot: Marketing Automation Integration Project
HubSpot provides a balanced mix of price, integration options and features that are well-suited for SMBs looking to scale their marketing and sales efforts without the complexity and higher costs associated with enterprise platforms like Marketo and Salesforce. HubSpot would be a great option to help target bigger ISPs and smaller ISPs can utilise HubSpot as they offer free features for up to 2,000 contacts. Official website API docs
Mike Karpinskyi 10 days ago
💡 Feature Request
GoCardless per-partner configuration
Could you implement the possibility of adding a per-partner configuration to the add-on? So, each partner could use their account details to receive money from their customers.
Sergii Synelnyk 11 days ago
💡 Feature Request
GoCardless per-partner configuration
Could you implement the possibility of adding a per-partner configuration to the add-on? So, each partner could use their account details to receive money from their customers.
Sergii Synelnyk 11 days ago
💡 Feature Request
Tickets - set order of ticket statuses
It would be useful to set the order of ticket statuses, which would impact how they display on the ticket dashboard.
Jesse Archer 16 days ago
💡 Feature Request
Tickets - set order of ticket statuses
It would be useful to set the order of ticket statuses, which would impact how they display on the ticket dashboard.
Jesse Archer 16 days ago
💡 Feature Request
Tickets - opt out of SMS updates
We’ve turned on SMS notification so for any update from agent to customer, the customer will receive an SMS. It would be great to have the option to turn off SMS notifications generated by tickets on a customer by customer basis - just a checkbox on the customer’s main account will do. For the vast majority of customers SMS is great, but there will be the odd one that finds SMS annoying and would prefer just to receive emails.
Jesse Archer 17 days ago
💡 Feature Request
Tickets - opt out of SMS updates
We’ve turned on SMS notification so for any update from agent to customer, the customer will receive an SMS. It would be great to have the option to turn off SMS notifications generated by tickets on a customer by customer basis - just a checkbox on the customer’s main account will do. For the vast majority of customers SMS is great, but there will be the odd one that finds SMS annoying and would prefer just to receive emails.
Jesse Archer 17 days ago
💡 Feature Request
Tickets - Predefined Ticket Views
It would be beneficial to have the ability to create predefined “views” of tickets based on specific filter settings. For instance, a view could be set up to display all open tickets in the accounts queue that are not in “awaiting customer” status. This feature would simplify the ticket management process for our staff, who find the current method of toggling multiple filters confusing and unintuitive.
Jesse Archer 17 days ago
💡 Feature Request
Tickets - Predefined Ticket Views
It would be beneficial to have the ability to create predefined “views” of tickets based on specific filter settings. For instance, a view could be set up to display all open tickets in the accounts queue that are not in “awaiting customer” status. This feature would simplify the ticket management process for our staff, who find the current method of toggling multiple filters confusing and unintuitive.
Jesse Archer 17 days ago
💡 Feature Request
Site Survey - Elevation Profile
In Sonar we could do a fast site survey on a customer and see which tower would be the better choice to connect to. This also showed all the towers in the area. This would be a great feature and let our sales do a presale before the actual site survey.
Chris Saxler 18 days ago
💡 Feature Request
Site Survey - Elevation Profile
In Sonar we could do a fast site survey on a customer and see which tower would be the better choice to connect to. This also showed all the towers in the area. This would be a great feature and let our sales do a presale before the actual site survey.
Chris Saxler 18 days ago
💡 Feature Request
CPANEL integration into splynx, So that domain accounts can be linked with user account if they dont pay it auto suspends CPANEL account for them
lawhitecross 19 days ago
💡 Feature Request
CPANEL integration into splynx, So that domain accounts can be linked with user account if they dont pay it auto suspends CPANEL account for them
lawhitecross 19 days ago
💡 Feature Request
Mass credit notes for unpaid invoices
Add the possibility of issuing credit notes in a batch for unpaid invoices under mass actions in Finance → Invoices
Sergii Synelnyk 23 days ago
💡 Feature Request
Mass credit notes for unpaid invoices
Add the possibility of issuing credit notes in a batch for unpaid invoices under mass actions in Finance → Invoices
Sergii Synelnyk 23 days ago
💡 Feature Request
Gateway Razorpay
Dear Team, kindly add payment gateway of razorpay(https://razorpay.com/) we one of your client from india. we only using razorpay api payment gateway we expect this feature available in upcoming future version.we are waiting Thank you Saravanan Managing Director Nanjil Internet Services Pvt Ltd
Saravanan Siva 25 days ago
💡 Feature Request
Gateway Razorpay
Dear Team, kindly add payment gateway of razorpay(https://razorpay.com/) we one of your client from india. we only using razorpay api payment gateway we expect this feature available in upcoming future version.we are waiting Thank you Saravanan Managing Director Nanjil Internet Services Pvt Ltd
Saravanan Siva 25 days ago
💡 Feature Request
customer onboarding in technicians app
Our technicians install the customer equioment, current new made an app that they can onboard a new customer, very simply it captures primary information,Geo data and we upload copy of their ID what is important as well is we cpture what inventory is allocated and sometimes inventory taken form an nactive customer and reallocatde to a new cusotmer so automation of that would also be nice to have it in the technicians app.
Masood Bhamjee 29 days ago
💡 Feature Request
customer onboarding in technicians app
Our technicians install the customer equioment, current new made an app that they can onboard a new customer, very simply it captures primary information,Geo data and we upload copy of their ID what is important as well is we cpture what inventory is allocated and sometimes inventory taken form an nactive customer and reallocatde to a new cusotmer so automation of that would also be nice to have it in the technicians app.
Masood Bhamjee 29 days ago
💡 Feature Request
the average consumption in speed (in Mb/s)
Hello; I would like to be able to export globally by client the average consumption in speed (in Mb/s). Thanks!
savane20014 About 1 month ago
💡 Feature Request
the average consumption in speed (in Mb/s)
Hello; I would like to be able to export globally by client the average consumption in speed (in Mb/s). Thanks!
savane20014 About 1 month ago
💡 Feature Request