Advanced Marketer/Agent Commission & Payment Management
Hello Splynx Team, I would like to request an improvement to the Agents module to make it easier for ISPs to manage marketers and sales agents who are paid commissions. The system should allow us to: Assign a specific commission percentage to each marketer. Automatically calculate the marketer's commission whenever their assigned customer makes a payment. Show how much each marketer has earned today, yesterday, this week, this month, or within a custom date range. Show each commission as Paid or Unpaid. Provide a Mark as Paid button after the marketer has been paid. Allow multiple commissions to be selected and marked as paid at once. Record the exact date and amount paid to the marketer. Show the marketer's total commission earned, amount already paid, and outstanding balance. Keep a full commission payment history. Show which customers were brought by each marketer. Show the number of new customers/installations generated by each marketer. Provide a marketer performance dashboard showing: Customers acquired Customer payments generated Commission percentage Commission earned Commission paid Outstanding commission Daily, weekly, and monthly performance For example: If a marketer has a 20% commission and a customer assigned to them pays KES 1,500, Splynx should automatically record: Customer Payment: KES 1,500 Commission: 20% Marketer Earnings: KES 300 Status: Unpaid After I pay the marketer KES 300, I should be able to click Mark as Paid, and Splynx should record the payment and remove it from the marketer's outstanding balance. This would be especially useful for ISPs that pay marketers daily, because the admin could open the marketer's account at the end of the day, see exactly how much they earned, pay them, and mark those commissions as paid. It would also be helpful to export these reports to Excel/CSV/PDF for accounting and reconciliation. This feature would greatly reduce manual calculations and make marketer commission manag
FRANCIZ MOTENDE about 11 hours ago
💡 Feature Request
Advanced Marketer/Agent Commission & Payment Management
Hello Splynx Team, I would like to request an improvement to the Agents module to make it easier for ISPs to manage marketers and sales agents who are paid commissions. The system should allow us to: Assign a specific commission percentage to each marketer. Automatically calculate the marketer's commission whenever their assigned customer makes a payment. Show how much each marketer has earned today, yesterday, this week, this month, or within a custom date range. Show each commission as Paid or Unpaid. Provide a Mark as Paid button after the marketer has been paid. Allow multiple commissions to be selected and marked as paid at once. Record the exact date and amount paid to the marketer. Show the marketer's total commission earned, amount already paid, and outstanding balance. Keep a full commission payment history. Show which customers were brought by each marketer. Show the number of new customers/installations generated by each marketer. Provide a marketer performance dashboard showing: Customers acquired Customer payments generated Commission percentage Commission earned Commission paid Outstanding commission Daily, weekly, and monthly performance For example: If a marketer has a 20% commission and a customer assigned to them pays KES 1,500, Splynx should automatically record: Customer Payment: KES 1,500 Commission: 20% Marketer Earnings: KES 300 Status: Unpaid After I pay the marketer KES 300, I should be able to click Mark as Paid, and Splynx should record the payment and remove it from the marketer's outstanding balance. This would be especially useful for ISPs that pay marketers daily, because the admin could open the marketer's account at the end of the day, see exactly how much they earned, pay them, and mark those commissions as paid. It would also be helpful to export these reports to Excel/CSV/PDF for accounting and reconciliation. This feature would greatly reduce manual calculations and make marketer commission manag
FRANCIZ MOTENDE about 11 hours ago
💡 Feature Request
Notification of "To Do" tasks
When a “To-Do” task is scheduled in a customer’s profile and assigned to a specific user, a notification should appear on the assigned user’s dashboard on the scheduled date. The notification should be displayed as an icon in the top-right corner of the dashboard, positioned next to the Deployment Guide. This will alert the assigned user that they have a scheduled task requiring their attention.
Aysha Bayant 2 days ago
💡 Feature Request
Notification of "To Do" tasks
When a “To-Do” task is scheduled in a customer’s profile and assigned to a specific user, a notification should appear on the assigned user’s dashboard on the scheduled date. The notification should be displayed as an icon in the top-right corner of the dashboard, positioned next to the Deployment Guide. This will alert the assigned user that they have a scheduled task requiring their attention.
Aysha Bayant 2 days ago
💡 Feature Request
Removal of customers and billing
When inventory is removed from a customer, the associated services are paused. However, if a previously disabled service remains in the system, an invoice may still be generated for that service during the billing cycle. When a customer is removed, all previously associated services must be either archived or permanently deleted to prevent inactive or disabled services from being included in future billing cycles.
Aysha Bayant 2 days ago
💡 Feature Request
Removal of customers and billing
When inventory is removed from a customer, the associated services are paused. However, if a previously disabled service remains in the system, an invoice may still be generated for that service during the billing cycle. When a customer is removed, all previously associated services must be either archived or permanently deleted to prevent inactive or disabled services from being included in future billing cycles.
Aysha Bayant 2 days ago
💡 Feature Request
Sign-up flow - select payment method on details page
The sign up Flow is Great but would Highly recommend to add a option where the client can select his payment method on the same page he can fill in his details in the custom fields for example if the client does select EFT the client does not have to provide his banking details or Proof Of Banking document but if the client does select Debit order then the Debit order page does open for Netcash and still be able to customize if the client does need to pay on check out or not. This will be a simple change with a use upside for clients who are scared to add their banking details online .
Skitz 2 days ago
💡 Feature Request
Sign-up flow - select payment method on details page
The sign up Flow is Great but would Highly recommend to add a option where the client can select his payment method on the same page he can fill in his details in the custom fields for example if the client does select EFT the client does not have to provide his banking details or Proof Of Banking document but if the client does select Debit order then the Debit order page does open for Netcash and still be able to customize if the client does need to pay on check out or not. This will be a simple change with a use upside for clients who are scared to add their banking details online .
Skitz 2 days ago
💡 Feature Request
Select multiple services on the New Signup Flow
The New Signup Flow is a game changer and really streamlines the process for us, however the one thing that seems to be missing is for a customer to be able to select more than once service at the same time - i.e. an Internet serivce, a Voice service and a reccuring service, such as a DNS, hosting or other service offering when signing up! The screen will display all the various options, but only allow for the selection of one or the other! I think that this is a bit of a missed opportunity. I can obviously see that a customer should only be able to select typically one connectivity/internet service at a go, but they may need one or more voice services and certainly could opt for more than one reccuring service - if these are compatible. There may be some extra work to build a compatibility matrix around this but I really dont think this is too difficult.
afutter 2 days ago
💡 Feature Request
Select multiple services on the New Signup Flow
The New Signup Flow is a game changer and really streamlines the process for us, however the one thing that seems to be missing is for a customer to be able to select more than once service at the same time - i.e. an Internet serivce, a Voice service and a reccuring service, such as a DNS, hosting or other service offering when signing up! The screen will display all the various options, but only allow for the selection of one or the other! I think that this is a bit of a missed opportunity. I can obviously see that a customer should only be able to select typically one connectivity/internet service at a go, but they may need one or more voice services and certainly could opt for more than one reccuring service - if these are compatible. There may be some extra work to build a compatibility matrix around this but I really dont think this is too difficult.
afutter 2 days ago
💡 Feature Request
No SMS on landline phones(not mobile)
First of all, nice work on the new and improved Contact system. Our request is to add another type of phone number, something line “Landline” that we can input the customers landline phone number and on that type the system will not attempt to send automated SMS notifications. Now if you have a landline phone number as any type the system will attempt to forward the SMS send request to the gateway, the gateway will attempt to send the SMS to the landline phone number, fail, and still charge your account, and in many cases allot of credits in the attempt. Thanks
CloudNet 3 days ago
💡 Feature Request
No SMS on landline phones(not mobile)
First of all, nice work on the new and improved Contact system. Our request is to add another type of phone number, something line “Landline” that we can input the customers landline phone number and on that type the system will not attempt to send automated SMS notifications. Now if you have a landline phone number as any type the system will attempt to forward the SMS send request to the gateway, the gateway will attempt to send the SMS to the landline phone number, fail, and still charge your account, and in many cases allot of credits in the attempt. Thanks
CloudNet 3 days ago
💡 Feature Request
Improvement of Contact Book
The Contact Book is a great feature, but it could benefit from a few improvements: Ability to use the contact list when creating or replying to a support ticket. Ability to add a contact as a user on the client portal. Ability to assign specific roles or permissions to contacts. Ability to select a default contact for specific services or sites.
mjacoulet 4 days ago
💡 Feature Request
Improvement of Contact Book
The Contact Book is a great feature, but it could benefit from a few improvements: Ability to use the contact list when creating or replying to a support ticket. Ability to add a contact as a user on the client portal. Ability to assign specific roles or permissions to contacts. Ability to select a default contact for specific services or sites.
mjacoulet 4 days ago
💡 Feature Request
Planned
Inventory UX Issues
When returning item to Stock Location, Splynx doesn't automatically change the stock location from “Customer Premises” OR give you an option to choose a stock location. This also happens when unlinking an item from Network Site. Scenario: 1) Customer radio was upgraded from Ubiquiti PowerBeam 5AC to Tarana CBRS RN 2) Employee assigns Tarana CBRS RN to customer account via Inventory → Actions → Assign to customer/lead 3) Employee returns used Ubiquiti PowerBeam 5AC to inventory via Inventory → Actions → Return → Return 4) Equipment now shows Status: In Stock but also has kept Stock location: Customer Premises. Employee now has to manually change stock location via Inventory → Actions → Change Stock Location → Stock Location → Save Relevant to above: When using Action→ “Return” or Action → “Unlink from network site” to return an item to inventory stock, default state is "new" when returning, even if the item was previously marked “Used” at the existing deployed location (e.g. Customer Premises, Network Site Premises, etc). If an item is marked “Used”, it should be assumed, and default, to be “Used” upon return (it could still be manually marked otherwise if desired) "Please Insert Barcode" red text error on inventory MAC address is not always needed. Not every inventory-worthy item has a MAC address. When creating the product it should be a checkbox to enable or disable MAC address field, setting the default state of this toggle in the Config → Networking → Device Types section, just like “Create hardware with this item” appears in this section, but can still manually enable or disable the toggle when manually adding items. “Please Insert Barcode” error should only appear if MAC field is toggled on in the first place. When assigning a New item to a Network Site, Splynx does not automatically change the item from “New” to “Used”. Once equipment has been deployed into service, it should no longer be considered New and should automatically be marked Used (with the option to keep “New” if desired from the dropdown. Currently, the item remains marked New after deployment. Additionally, the New/Used mark cannot be edited while the item is deployed, so correcting it requires unlinking/returning the item to stock, changing the mark, and then deploying it again. Inventory table does not preserve the current page after an action or refresh. When working in Inventory → Items, with enough items to span multiple pages, Splynx always returns the user to page 1 after performing an action on an item. For example: if the user is on page 3 and edits, assigns, returns, or otherwise modifies an item, the table reloads on page 1 instead of returning to page 3. The same occurs when using the Splynx table's built-in Refresh button. This makes working through large inventories unnecessarily cumbersome. The current page, filters, sorting, and other table state should be preserved when refreshing the table or completing an item action.
TRL 5 days ago
👌UX improvements
Planned
Inventory UX Issues
When returning item to Stock Location, Splynx doesn't automatically change the stock location from “Customer Premises” OR give you an option to choose a stock location. This also happens when unlinking an item from Network Site. Scenario: 1) Customer radio was upgraded from Ubiquiti PowerBeam 5AC to Tarana CBRS RN 2) Employee assigns Tarana CBRS RN to customer account via Inventory → Actions → Assign to customer/lead 3) Employee returns used Ubiquiti PowerBeam 5AC to inventory via Inventory → Actions → Return → Return 4) Equipment now shows Status: In Stock but also has kept Stock location: Customer Premises. Employee now has to manually change stock location via Inventory → Actions → Change Stock Location → Stock Location → Save Relevant to above: When using Action→ “Return” or Action → “Unlink from network site” to return an item to inventory stock, default state is "new" when returning, even if the item was previously marked “Used” at the existing deployed location (e.g. Customer Premises, Network Site Premises, etc). If an item is marked “Used”, it should be assumed, and default, to be “Used” upon return (it could still be manually marked otherwise if desired) "Please Insert Barcode" red text error on inventory MAC address is not always needed. Not every inventory-worthy item has a MAC address. When creating the product it should be a checkbox to enable or disable MAC address field, setting the default state of this toggle in the Config → Networking → Device Types section, just like “Create hardware with this item” appears in this section, but can still manually enable or disable the toggle when manually adding items. “Please Insert Barcode” error should only appear if MAC field is toggled on in the first place. When assigning a New item to a Network Site, Splynx does not automatically change the item from “New” to “Used”. Once equipment has been deployed into service, it should no longer be considered New and should automatically be marked Used (with the option to keep “New” if desired from the dropdown. Currently, the item remains marked New after deployment. Additionally, the New/Used mark cannot be edited while the item is deployed, so correcting it requires unlinking/returning the item to stock, changing the mark, and then deploying it again. Inventory table does not preserve the current page after an action or refresh. When working in Inventory → Items, with enough items to span multiple pages, Splynx always returns the user to page 1 after performing an action on an item. For example: if the user is on page 3 and edits, assigns, returns, or otherwise modifies an item, the table reloads on page 1 instead of returning to page 3. The same occurs when using the Splynx table's built-in Refresh button. This makes working through large inventories unnecessarily cumbersome. The current page, filters, sorting, and other table state should be preserved when refreshing the table or completing an item action.
TRL 5 days ago
👌UX improvements
Planned
Add Vendor Column/Filter to Inventory Items
Please add the Product Vendor/Manufacturer as an available column and filter under Inventory → Items. For example, this would allow filtering: Status = In stock Vendor = MikroTik This would make it much easier to quickly view all inventory from a particular manufacturer without filtering individual products.
TRL 5 days ago
💡 Feature Request
Planned
Add Vendor Column/Filter to Inventory Items
Please add the Product Vendor/Manufacturer as an available column and filter under Inventory → Items. For example, this would allow filtering: Status = In stock Vendor = MikroTik This would make it much easier to quickly view all inventory from a particular manufacturer without filtering individual products.
TRL 5 days ago
💡 Feature Request
Inventory Items: External / Third-Party Sale, Disposal, and Archive Status
It would be useful to have a way to mark inventory items as sold or otherwise disposed of without requiring them to be sold to a Splynx customer. Currently the Sell action requires selecting a customer and is clearly designed for subscriber sales. A common alternative lifecycle is: Purchased → In stock → Customer / Network site → Returned to stock → Sold externally For example, we may upgrade customers from older item such as PowerBeam 5AC, return those units to stock, and later sell excess used equipment through eBay or another third party. We still want to retain the item record, serial/MAC, purchase history, and movement history; but the equipment is no longer owned by us and should not remain In stock. The current workaround is to move it to a stock location such as Sold Externally / Disposed, but the status still remains In stock, and those items continue to affect dashboard statistics and inventory totals. It would be useful to have: - A native Sold externally / Disposed status that does not require a customer Or - Configurable terminal inventory statuses -An archive function for equipment that has permanently left company ownership - Archived/disposed items should remain searchable with full history, but be excluded by default from active inventory counts, dashboard statistics, and inventory totals unless an Include archived or similar filter is selected. - Optional disposition fields such as date, notes, sale channel, reference/order number, and sale amount would also be useful. The main goal is to retain historical records without creating fake customers, deleting equipment history, or having disposed equipment continue to appear as active inventory.
TRL 5 days ago
💡 Feature Request
Inventory Items: External / Third-Party Sale, Disposal, and Archive Status
It would be useful to have a way to mark inventory items as sold or otherwise disposed of without requiring them to be sold to a Splynx customer. Currently the Sell action requires selecting a customer and is clearly designed for subscriber sales. A common alternative lifecycle is: Purchased → In stock → Customer / Network site → Returned to stock → Sold externally For example, we may upgrade customers from older item such as PowerBeam 5AC, return those units to stock, and later sell excess used equipment through eBay or another third party. We still want to retain the item record, serial/MAC, purchase history, and movement history; but the equipment is no longer owned by us and should not remain In stock. The current workaround is to move it to a stock location such as Sold Externally / Disposed, but the status still remains In stock, and those items continue to affect dashboard statistics and inventory totals. It would be useful to have: - A native Sold externally / Disposed status that does not require a customer Or - Configurable terminal inventory statuses -An archive function for equipment that has permanently left company ownership - Archived/disposed items should remain searchable with full history, but be excluded by default from active inventory counts, dashboard statistics, and inventory totals unless an Include archived or similar filter is selected. - Optional disposition fields such as date, notes, sale channel, reference/order number, and sale amount would also be useful. The main goal is to retain historical records without creating fake customers, deleting equipment history, or having disposed equipment continue to appear as active inventory.
TRL 5 days ago
💡 Feature Request
Rapid5GS / Open5GS Integration
It would be incredibly beneficial if we could get an integration or at least the framework to be able to connect LTE Evolved Packet Cores to Splynx. LTE was designed to be shaped at the AMBR, as shaping via IP after it’s broken out eats up airtime, and can cause extra load on the network and significantly increase buffer bloat. While radius works well for our traditional wisp based subscribers, a native connection to our EPC would be great as we are transitioning a good chunk of our network to LTE as we can deliver much higher speeds with greater reliability at a lower Capex. Our problem is the management and provisioning of the subscriber UEs.
gtswallo 8 days ago
💡 Feature Request
Rapid5GS / Open5GS Integration
It would be incredibly beneficial if we could get an integration or at least the framework to be able to connect LTE Evolved Packet Cores to Splynx. LTE was designed to be shaped at the AMBR, as shaping via IP after it’s broken out eats up airtime, and can cause extra load on the network and significantly increase buffer bloat. While radius works well for our traditional wisp based subscribers, a native connection to our EPC would be great as we are transitioning a good chunk of our network to LTE as we can deliver much higher speeds with greater reliability at a lower Capex. Our problem is the management and provisioning of the subscriber UEs.
gtswallo 8 days ago
💡 Feature Request
Mikrotik Update Manager
Hi, it would be nice if we could get an add-on that would allow us to mass update MikroTiks via API, be it system packages (even better if they could be scheduled!), firewall rules that are outside of the scope of the blocking rules automations.. etc. Staying up late at light to go through them one by one is tedious, and other paid for services would require additional integrations, setup, and another spot to maintain another service when Splynx already has tight integration with MikroTik. I am aware that Mikrotik does change their language of commands between package versions making this more of a challenge.
gtswallo 8 days ago
💡 Feature Request
Mikrotik Update Manager
Hi, it would be nice if we could get an add-on that would allow us to mass update MikroTiks via API, be it system packages (even better if they could be scheduled!), firewall rules that are outside of the scope of the blocking rules automations.. etc. Staying up late at light to go through them one by one is tedious, and other paid for services would require additional integrations, setup, and another spot to maintain another service when Splynx already has tight integration with MikroTik. I am aware that Mikrotik does change their language of commands between package versions making this more of a challenge.
gtswallo 8 days ago
💡 Feature Request
Billing
When inventory is removed from a customer, the associated services are paused. However, if a previously disabled service remains in the system, an invoice may still be generated for that service during the billing cycle. When a customer is removed, all previously associated services must be either archived or permanently deleted to prevent inactive or disabled services from being included in future billing cycles.
Aysha Bayant 10 days ago
💡 Feature Request
Billing
When inventory is removed from a customer, the associated services are paused. However, if a previously disabled service remains in the system, an invoice may still be generated for that service during the billing cycle. When a customer is removed, all previously associated services must be either archived or permanently deleted to prevent inactive or disabled services from being included in future billing cycles.
Aysha Bayant 10 days ago
💡 Feature Request
Hide whatsapp marketing messages from support chat
Good Day we send out bulk whatsapp to customers affected with network outages,is there a way to hide the chats unless they respond back.
Masood Bhamjee 10 days ago
📥 Feedback
Hide whatsapp marketing messages from support chat
Good Day we send out bulk whatsapp to customers affected with network outages,is there a way to hide the chats unless they respond back.
Masood Bhamjee 10 days ago
📥 Feedback
Communication APP for Clients
With the new Whatsapp Cost increasing, it would be beneficial if the client would be able to send us a message from a “Client App” to our Splynx/Support
wernerda 10 days ago
💡 Feature Request
Communication APP for Clients
With the new Whatsapp Cost increasing, it would be beneficial if the client would be able to send us a message from a “Client App” to our Splynx/Support
wernerda 10 days ago
💡 Feature Request
Change ONU speed profile in Huawei Addon
Hi, It would be nice to have a button to change the speed profile in the Huawei addon section, instead of eliminating the ONU and reprovision it with another speed profile. For now, for each profile you can only assign 1 tariff. Let’s say you have 3 different tariffs with different prices for 300Mbps. We can only assign one tariff to this, so when we change this tariff to another tariff with another speed profile, Splynx will change this is in the OLT. However if we have another tariff of 300Mbps, i need to remove the ONU and provision it again, losing time with these actions. Best thing to do it assign various tariffs for just 1 speed profile, so when i change a tariff, the speed profile in Huawei will be adjusted also. The only problem i see if a customer has various services, how does splynx know which ONU to change? Regards. Paul
Paul Gerhardt 10 days ago
💡 Feature Request
Change ONU speed profile in Huawei Addon
Hi, It would be nice to have a button to change the speed profile in the Huawei addon section, instead of eliminating the ONU and reprovision it with another speed profile. For now, for each profile you can only assign 1 tariff. Let’s say you have 3 different tariffs with different prices for 300Mbps. We can only assign one tariff to this, so when we change this tariff to another tariff with another speed profile, Splynx will change this is in the OLT. However if we have another tariff of 300Mbps, i need to remove the ONU and provision it again, losing time with these actions. Best thing to do it assign various tariffs for just 1 speed profile, so when i change a tariff, the speed profile in Huawei will be adjusted also. The only problem i see if a customer has various services, how does splynx know which ONU to change? Regards. Paul
Paul Gerhardt 10 days ago
💡 Feature Request
Search Address for additional Internet Services
I am currently unable to search for the addresses of additional internet services. From Splynx: Unfortunately the native Address field on the service is not currently indexed by the global search
dillon 11 days ago
💡 Feature Request
Search Address for additional Internet Services
I am currently unable to search for the addresses of additional internet services. From Splynx: Unfortunately the native Address field on the service is not currently indexed by the global search
dillon 11 days ago
💡 Feature Request
Promo or discount code on sign-up flow
it would be great if we can give some customer a promo code that would adjust the plan pricing by adding a discount to existing plans. and also a code that can adjust the price to a pre negotiated price
atiatam 12 days ago
💡 Feature Request
Promo or discount code on sign-up flow
it would be great if we can give some customer a promo code that would adjust the plan pricing by adding a discount to existing plans. and also a code that can adjust the price to a pre negotiated price
atiatam 12 days ago
💡 Feature Request