I would like to request a feature for a "Grace Period" for expired customers.
The Problem:
Customers often expire on weekends or holidays when they cannot easily pay. They need immediate, temporary internet access.
Proposed Logic:
1. Activation: Add a button in the Customer Portal/Admin View to "Activate Grace Period" (available only if status is Blocked/Expired).
2. Constraint: This can be used only once per billing cycle.
3. Auto-Deduction (Crucial): if setup 3 days grace period as loan, not a gift. When the customer finally renews their package, the system should deduct the grace days used.
• Example: Package expires on 1st Jan.
• Customer activates Grace Period (gets internet till 4th Jan).
• Customer pays for 1 Month on 4th Jan.
• New Expiry Date: 1st Feb
Value: This reduces support calls for "temporary access" while ensuring we don't lose revenue on grace days.
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In Review
💡 Feature Request
7 days ago

Ramesh Kafle
Get notified by email when there are changes.
In Review
💡 Feature Request
7 days ago

Ramesh Kafle
Get notified by email when there are changes.