Grace Period with Auto-Deduction on Renewal

I would like to request a feature for a "Grace Period" for expired customers.

The Problem:

Customers often expire on weekends or holidays when they cannot easily pay. They need immediate, temporary internet access.

Proposed Logic:

1. Activation: Add a button in the Customer Portal/Admin View to "Activate Grace Period" (available only if status is Blocked/Expired).

2. Constraint: This can be used only once per billing cycle.

3. Auto-Deduction (Crucial): if setup 3 days grace period as loan, not a gift. When the customer finally renews their package, the system should deduct the grace days used.

• Example: Package expires on 1st Jan.

• Customer activates Grace Period (gets internet till 4th Jan).

• Customer pays for 1 Month on 4th Jan.

New Expiry Date: 1st Feb

Value: This reduces support calls for "temporary access" while ensuring we don't lose revenue on grace days.

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board

💡 Feature Request

Date

7 days ago

Author

Ramesh Kafle

Subscribe to post

Get notified by email when there are changes.