One thing Splynx lacks is PSA, if they can get this right then Splynx is all we need.
duncanw@netlayer.co.za
•
Sep 16, 2024
The reality for a lot off ISP’s is that we get involved with selling our time as well, as an example a lot of our clients want us to handle their firewall support or cloud management roles using our block hour support model, in other words we sell them x amount of hours per month and every ticket we handle is deducted from the block hour contract. We are still using Autotask to assist us with managing this process.
Jesse Archer
•
Sep 16, 2024
I just completed a job for a customer. Being able to have a field where I can input the time (say 30mins) and have it automatically post to the customer’s account as a line item for the customer’s next bill would be very helpful.
James Johnson
•
Sep 3, 2024
This would be wonderful… it would be nice to be able to track material used as well from a billing stand point…
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Comments4
duncanw@netlayer.co.za
Jan 23, 2025
One thing Splynx lacks is PSA, if they can get this right then Splynx is all we need.
duncanw@netlayer.co.za
Sep 16, 2024
The reality for a lot off ISP’s is that we get involved with selling our time as well, as an example a lot of our clients want us to handle their firewall support or cloud management roles using our block hour support model, in other words we sell them x amount of hours per month and every ticket we handle is deducted from the block hour contract. We are still using Autotask to assist us with managing this process.
Jesse Archer
Sep 16, 2024
I just completed a job for a customer. Being able to have a field where I can input the time (say 30mins) and have it automatically post to the customer’s account as a line item for the customer’s next bill would be very helpful.
James Johnson
Sep 3, 2024
This would be wonderful… it would be nice to be able to track material used as well from a billing stand point…