Nicholas Teachworth
Upvoted Show revenue of service at network siteUpvoted Statement attached to customer invoiceUpvoted Contract End NotificationsUpvoted Internal ChatUpvoted Quickbooks Payments integration (payment gateway)Upvoted New messaging appUpvoted Communication APP for ClientsUpvoted Removal of customers and billingUpvoted Drag & Drop DocumentsUpvoted Feature Enhancement Request - Expanded AI Summary for NOC OperationsUpvoted Ticket Automation per Ticket GroupUpvoted Finance debtors enhancementUpvoted View unassigned tickets in the CommsAppUpvoted Billing DatesUpvoted USPS API addon for malformed addressingCreated Automatic Percentage based fees based on payment method used along with customer notification of fees when submitting payment info.Commented on A feature is needed to apply a surcharge for credit card payments.any movement on this?Upvoted A feature is needed to apply a surcharge for credit card payments.Commented on QR Code for customer signing into the APPhttps://www.3cx.com/user-manual/installation-android/Commented on Support payment authorization at time of registrationIf i understand correctly, you want splynx to preauthorize the payment method to ensure the customer has funds. If thats what you mean then i agree with you!Upvoted Support payment authorization at time of registrationCommented on A feature is needed to apply a surcharge for credit card payments.This would be great. Splynx would recognize the payment method used and apply the fee or not (if they paid by check or ACH).Upvoted customer onboarding in technicians appCreated QR Code for customer signing into the APPUpvoted Customer phone OTP verification to view clientCommented on Additional Customer Contacts aka "Contact book"This would be great. Many of our customers are seniors and their children tend to manage their account with us. Being able to have the contact info of the senior (the actual customer) and any other person (their family member etc.) that can be contacted or contact us on the accou…Upvoted Additional Customer Contacts aka "Contact book"Commented on Ticket summary generated by AIWe mainly get phone calls that open tickets. Furthermore, we use 3CX as our phone system. I was able to get the transcription of the call into Zapier, then use AI to generate a summary, and then Zapier would post the result onto the ticket on the customers account. It took some t…Upvoted Ticket summary generated by AI