Additional Customer Contacts aka "Contact book"
A potential improvement to Splynx could be the addition of a dedicated contact management feature for clients. This would involve the ability to create individual contact profiles, allowing for the entry of details such as name, email, phone, alternate phone numbers, and roles (e.g., billing, technical) associated with specific clients.
Furthermore, it could be beneficial to add customizable contact preferences, such as the option to receive SMS, email notifications, or payment reminders. The current method of managing multiple phone numbers and emails via comma separation is limited, as it doesn’t distinguish between contacts, and including a landline in the phone field can cause issues with SMS services.
An individual contact system could also open the possibility for additional features, like tracking birthdays or storing marketing-related data, such as a contact's interests.
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Comments10
bwm-dc
Sep 26, 2024
We would also get value from this. This is one of the areas that Powercode works much better than Splynx, a “Customer” can have multiple Contacts attached to it, and each Contact can have their own name, multiple email addresses, and multiple phone numbers (including the ability to set the phone number type, which is very important to prevent wasted money from trying to SMS a landline/non-mobile phone).
Grapevine
Sep 12, 2024
We agree with this feature request as this will greatly add value to the success of the CRM integration between our different departments - Sales through to Support and Accounts.
lionel.bitconnect
Oct 9, 2024
This would be a massive improvement to Splyx. Simply being able to list multiple numbers and email addresses isn’t enough. We are spending unnecessary money on SMS messages because clients have multiple numbers lists, some of which are landlines that are unable to receive SMS messages.
We have business clients with multiple contacts for various reasons. Some are technical contacts, accounts, payments or simply a husband and wife or a son/daughter managing their parent’s internet account. We need to know who way may contact. Who is the main contact and who is responsible for what. We also need to be able to control who can receive SMS messages and/or emails and who should be able to log tickets.
We don’t allow logging of tickets from email addresses that aren’t listed on our system.
This feature will also help improve how we answer our phones. While 3CX already shows us which account is calling, we don’t know whether it’s the primary or secondary contact. We like answering calls by name but we sometimes get it wrong because the system isn’t giving us the correct information due to a lack of organization in the data.
Poret Aurélien
Jul 2, 2025
Maybe adding multiple Login too, with different right profil.
Accounting (Only billing)
Technical (Tickets and service stats)
etc..
michaelelcock
Jul 8, 2025
This is exactly what we are needing on our splynx implementation.
being able to pick who receives what emails would be amazing!
Having multiple people that can receive any communication will be one the best additions.
Justo
Feb 4, 2025
To add to this,
For compliance reasons we need to maintain a list of authorised contacts for an account. This would be uses full to maintain name, email, contact phone, date of birth, and role for different authorised contracts.
We also need to be able to send onetime OTP codes to the users phone via SMS to
authenticate them as a 2nd step of verification. It would be good if this could include that function as well. a simple button that sends a OTP code and then pops a box for the operator to enter it into when the customer reads it back to them. Then says if its valid or not and records it as <operator> confirmed identity of contact: <contact name> via SMS OTP.
Cliff
Sep 12, 2025
The ability to have multiple contacts per customer profile for helpdesk tickets and scheduling is also a very big necessity!
Nicholas Teachworth
Jan 7
This would be great. Many of our customers are seniors and their children tend to manage their account with us. Being able to have the contact info of the senior (the actual customer) and any other person (their family member etc.) that can be contacted or contact us on the account would be amazing.
TRL
Jun 2
Still needed desperately, insane that this is not a feature naturally and, in addition, this implementation is past the ETA and is taking over a year since original post. What is happening to Splynx development team, are they alive?
Vitalii Basenko (Splynx PM)
Jun 3
Hello @TRL ,
I completely understand your frustration regarding the timeline of this feature. As many of our clients know, our major releases occur every 6 to 9 months, because we focus on developing the most requested and essential functionalities for the community.
While past updates introduced many great features, version 6.0 will bring significantly more improvements. We expect this release within the next 1 to 2 months, depending on our clients' readiness to participate in beta testing.
Please remember that if you cannot wait for the official release or need specific functionality urgently, you can always contact our support team to discuss custom development options.
Best regards,
@Vitalii Basenko (Splynx PM)