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You can check the list of old requests at the following link: <a target="_blank" rel="noopener noreferrer nofollow" href="https://splynx.com/old-features/ ">https://splynx.com/old-features/</a>Some of the requests will be migrated soon.For new feature requests, please use the current service.

Old feature requests list

Hey {name|there}! 👋

Currently, we cannot see unassigned tickets in the Splynx CommsApp, only tickets assigned to the logged-in admin are visible.Unassigned WhatsApp conversations are visible in the app, which is extremely helpful when staff are away from their computers. Please could you add the same functionality for support tickets, allowing administrators to view and claim unassigned tickets directly from the CommsApp.

View unassigned tickets in the CommsApp