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You can check the list of old requests at the following link: <a target="_blank" rel="noopener noreferrer nofollow" href="https://splynx.com/old-features/ ">https://splynx.com/old-features/</a>Some of the requests will be migrated soon.For new feature requests, please use the current service.

Old feature requests list

Hey {name|there}! 👋

Current automation applies to all tickets, regardless of configure ticket groups (e.g. Support, Finance, Sales, etc.).It would be very helpful to apply configurations, as in the below example:<ul><li>Support ticket, unattended for an hour: Send a canned response.</li><li>Finance ticket, when received: Send banking details.</li><li>Sales ticket, when closed: Change ticket group to Support.</li></ul>

Ticket Automation per Ticket Group

Antuan Ferreira