All-in-One ISP Billing and Management Management Software
Splynx ISP Framework
Hide whatsapp marketing messages from support chat
Good Day we send out bulk whatsapp to customers affected with network outages,is there a way to hide the chats unless they respond back.
Update information
Good Day . It would be helpful if we could see what update changes are being made to the modules . We appreciate the updates but a log of what has been added would be appreciated. Regards
New technician app
Good Day Thank you for the new app its has many features that are beneficial for us, one being the ability for technicians to remove and allocate inventory to a customer. However i have found that if a inventory is marked as returned then it does not show in the list of inventory until we mark it as In Stock. Currently any inventory that is being collected from a customer we mark it as returned so we know that it was collected. Can we adjust so that all inventory unless it is in a customers name or is under our location called “Stolen” is visible for re-allocation. Regards
Billing round off
Good Day we have set in the finance settings that our invoices are rounded off,when the admin adds a pro rata invoice is calculates with cents but displays rounded off. when we send the invoices it is rounded off ,when the customer pays they are sometimes left with cents owing and this causes the account to get blocked.
Task Info and Link through from Ticket
I would love to see an associated task, with its link, task name, and its current status (eg CSR to Follow Up, one of our internal statuses for tasks) on the tickets page. This is obviously only for tickets that have a task associated or created from. Also the ability to link an existing task and ticket where the task was not created from the ticket.