I think this would really help companies with different departments, would really be easier & efficient to direct clients to their preferred departments right away from the get go. Splendid idea!
Dylan Sacco
•
Jun 10, 2024
Will be very helpful, really needed.
Vitalii Basenko (Splynx PM)
Team•
Sep 17, 2024
Hello everyone.
We decided to separate this feature request into two different ones because its distinct features should be done independently.
I left the information about auto-replies in this feature request.
This would be very handy, something we could REALLY use!
Kerry-Ann Smit
•
Jan 21, 2025
This feature would be great to send customers an auto response when they initiate a conversation so that we can inform them of operating hours of various departments. We need to be able to set the expectation of when they can and can’t expect responses from service agents.
veggie
•
Jan 25, 2025
Yes please!
RobTCS
•
Aug 7, 2025
A much much needed feature indeed! Combined with an “agent / bot” to allow interaction with system to query invoices, make payments etc it would round the integration off really nicely
I couldn’t agree more. In the admin portal we train the AI by providing knowledge base articles covering all aspects of the business. Coupled with the existing OSS/BSS data in Splynx the Chatbot will provide immediate, accurate, helpful information, and responses to customers. It could even assist the support engineer with real time troubleshooting steps on a case by case basis. It could run scripts automatically under certain conditions to resolve an incident. For example, restart a CPE without human intervention. This is an absolute game changer for ISPs
It would be nice to have an AI assistant to draft a response to emails and whatsapp.
It should be able to consider all the customer’s previous communication and draft a response based on the agent’s input.
Many times we have to repeat the standard processes to customers, like our accounts policies, etc. The AI should be able to learn our policies and draft replies.
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Comments11
Nowtech
Jun 6, 2024
Would love this feature!
Blessing Ramatsoma
Jun 10, 2024
I think this would really help companies with different departments, would really be easier & efficient to direct clients to their preferred departments right away from the get go. Splendid idea!
Dylan Sacco
Jun 10, 2024
Will be very helpful, really needed.
Vitalii Basenko (Splynx PM)
Sep 17, 2024
Hello everyone.
We decided to separate this feature request into two different ones because its distinct features should be done independently.
I left the information about auto-replies in this feature request.
And move the description of Canned responses to another one.
https://features.splynx.com/p/whatsapp-canned-response
We will wait for more votes.
Best regards,
@Vitalii Basenko (Splynx PM)
Vaughan Gerson
Jan 21, 2025
This would be very handy, something we could REALLY use!
Kerry-Ann Smit
Jan 21, 2025
This feature would be great to send customers an auto response when they initiate a conversation so that we can inform them of operating hours of various departments. We need to be able to set the expectation of when they can and can’t expect responses from service agents.
veggie
Jan 25, 2025
Yes please!
RobTCS
Aug 7, 2025
A much much needed feature indeed! Combined with an “agent / bot” to allow interaction with system to query invoices, make payments etc it would round the integration off really nicely
Bsz786
Sep 4, 2025
•Merged request
Chatbot for whatsapp integration
Integrate with a chatbot service within Splynx so it can filter out majority of support messages and calls before coming to an agent.
www.wati.io and many others do this
gregoryeid
Oct 3, 2024
I couldn’t agree more. In the admin portal we train the AI by providing knowledge base articles covering all aspects of the business. Coupled with the existing OSS/BSS data in Splynx the Chatbot will provide immediate, accurate, helpful information, and responses to customers. It could even assist the support engineer with real time troubleshooting steps on a case by case basis. It could run scripts automatically under certain conditions to resolve an incident. For example, restart a CPE without human intervention. This is an absolute game changer for ISPs
Bsz786
Mar 18
•Merged request
A.I. draft reply for Whatsapp and Tickets
It would be nice to have an AI assistant to draft a response to emails and whatsapp.
It should be able to consider all the customer’s previous communication and draft a response based on the agent’s input.
Many times we have to repeat the standard processes to customers, like our accounts policies, etc. The AI should be able to learn our policies and draft replies.