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Different aliases(email addresses) notifications

Feature RequestV6.0

Implement different email addresses for different ticket groups to notify customers.

  1. support@

  2. billing@

  3. sales@

  4. etc.

need mailboxes for finances, leads, etc, and be able to select from which mailbox to send in mass sending.

Posted by Vitalii Basenko (Splynx PM) ·
Status: Released7 comments

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Comments7

  • Masood Bhamjee

    •

    Nov 28, 2025

    can we have a contact for whatsapps and for sms in the case where the numbers are different.

  • Heinrich Boonzaaier

    •

    Sep 12, 2025

    This function would be greatly valued and wil make day to day function more streamline and easy. A MUST HAVE.

  • Vitalii Basenko (Splynx PM)

    Team•

    Aug 21, 2025

    •

    Merged request

    Selecting the email address from which to send bulk mailing

    Provide the ability to choose from which email address to send mass mailings. This means that it will be possible to bind more than one email address in the Config.

  • datonet

    •

    Oct 9, 2024

    Agree! All invoices are sent from our technical support mail… So now when a customer replies on that mail, a technical ticket is opened, and not accounts/billing.

  • Ahmed Afsah Habeeb

    •

    Jul 17, 2024

    This would be a great feature actually. Currently we face the issue of mail box getting full as all the services use one single noreply email to send out all outbound mails.
    With multiple mail boxes we can avoid this. Yes admin users can use their email boxes too, but as a company policy we follow all out going should be sent from noreply unless otherwise required. I’m sure others would also follow the same.

  • MarcelM

    •

    Jul 4, 2024

    This would be a great feature seeing that most other ticketing systems already include this feature.

    We also require more automation rules which can be triggered by different inbound mailboxes. Automation includes

    • Assign status to ticket

    • Add label to ticket which can be displayed directly on dashboard

    • Search for specific keywords and assign tickets accordingly

    Example - noreply@bankname email can be placed in Proof of Payment queue with label (PoP) which can then be actions faster.