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Template Organization

Could we get some better organization of templates in the admin config? It seems there are a lot of categories for the same function in the system.

It would be nice for example if “ticket” templates were all together, and then separated within that category by delivery type. (SMS, Email, Portal) vs needing to sift through individual categories - ticket automation, tickets, ticket emails, ticket sms.

The current structure works yes, but it is just hard to find things sometimes or feels unintuitive. I have on multiple occasions created a template in the wrong section to then need to copy paste it to a different section, sometimes once or twice before I get it right.

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