Template Organization

Could we get some better organization of templates in the admin config? It seems there are a lot of categories for the same function in the system.

It would be nice for example if โ€œticketโ€ templates were all together, and then separated within that category by delivery type. (SMS, Email, Portal) vs needing to sift through individual categories - ticket automation, tickets, ticket emails, ticket sms.

The current structure works yes, but it is just hard to find things sometimes or feels unintuitive. I have on multiple occasions created a template in the wrong section to then need to copy paste it to a different section, sometimes once or twice before I get it right.

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Upvoters
Status

In Review

Board

๐Ÿ‘ŒUX improvements

Date

About 6 hours ago

Author

gtswallo

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