Feedback

Roadmap

Changelog

How can we help you?

Help Center

Improved

Fixed

splynx

In Review

Planned

In Progress

Ready for release

Released

Rejected

V5.2

V5.0

V5.1

V6.0

Main Roadmap

Quarterly Roadmap

Monthly Roadmap

You can check the list of old requests at the following link: <a target="_blank" rel="noopener noreferrer nofollow" href="https://splynx.com/old-features/ ">https://splynx.com/old-features/</a>Some of the requests will be migrated soon.For new feature requests, please use the current service.

Old feature requests list

Hey {name|there}! 👋

Similar to how ticket reporting is in Splynx, a system to report on Whatsapp communication.If this can use the following perimeters as an example:<ul><li>Avg. response time on messages</li><li>Avg. first response time</li><li>Avg. conversation resolution/close time</li><li>Ticket created for conversation</li></ul>With this we are trying to monitor chats on the integrated Whatsapp in Splynx, currently we aren’t able to see any of these details.We would like to use this to manage agents and ensure that they are responding to customers and not just closing customers chats as well as see how many of our support tickets get resolved through Whatsapp

Whatsapp Reporting

JarrydT