Skip to main content

Tickets - automate pairing based on subject regex

Feature Request

We receive a lot of emails from our voicemail provider in format of “new voicemail - number XX”

It would be great to have a regex handler so that we could set up an automation like the following:

IF voicemail received from X (voicemail email address)

Attempt to match the phone number (per the subject) to a customer in Splynx

If a successful match, then similar to the FROM email match method, associate the ticket with the customer.

Posted by Jesse Archer ·
Status: Rejected1 comment

Log in to comment and vote

Comments1

  • Vitalii Basenko (Splynx PM)

    Team•

    Aug 28, 2024

    Hello @Jesse Archer,

    We do not plan to develop this as a feature available to all customers, but you can contact our support team to discuss a custom development solution.

    Best regards,

    Vitalii Basenko (Splynx PM)