It would be really great if we can set ticket automation for specific hours during specific days of the week.
For example
- Mon - Fri 5pm to 8pm - where a trigger can be set to escalate if the ticket that has been unattended for 1 hour or longer
- Sat - Sun 8am - 8pm - where a trigger can be set to escalate if the ticket has been unattended for 2 hours or longer
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In Review
💡 Feature Request
19 days ago
alanj
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In Review
💡 Feature Request
19 days ago
alanj
Get notified by email when there are changes.