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Ticket Automation "Apply to tickets created after"

Feature Request

Since Version 4.3 the ticket automation "Apply to tickets created after" changed.

1. Is it possible to have this field editable on front-end?

2. Also to add a check box to apply rule on all ticket regardless of creation date (as it was in v4.2)

Thanks!

Posted by datonet ·
Status: Rejected4 comments

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Comments4

  • Vitalii Basenko (Splynx PM)

    Team•

    Jul 3, 2024

    Hi @datonet,

    We made this change intentionally. In the previous version, administrators could either leave the creation date blank or set it to a very distant date, causing the system to process an excessively large amount of data and leading to server overload issues. To prevent this, we have restricted this functionality.

    As such, we do not plan to return to the previous setup in future versions.

    Best regards,

    @Vitalii Basenko (Splynx)

    • datonet

      •

      Jul 3, 2024

      Hi @Vitalii Basenko (Splynx)

      There must be some other way to handle old tickets then...

      Customers love to go back and reply on a very old ticket and then automation is not applied on it...

  • afutter

    •

    Jun 17, 2024

    It would be nice if the automation also allowed for the option to filter by ticket type as well!