Automatically assign tickets to the relevant group or administrator based on keywords. For example, if the ticket subject contains the keyword “PPPoE,” route it to the “Network Engineers” group.
As an option, add this feature to the “Config/Helpdesk/Ticket automation” menu for creating custom rules for automatic ticket assignment. Based on keywords in subject, email body, priority, etc.
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Comments1
Mike Karpinskyi
Jul 11, 2025
As an option, add this feature to the “Config/Helpdesk/Ticket automation” menu for creating custom rules for automatic ticket assignment. Based on keywords in subject, email body, priority, etc.