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Service and account cancellation with refund

Feature RequestV5.1

Currently, admins are unable to cancel a service or account effectively. If a service, such as internet, recurring, or voice, is set to stop today but the customer has paid through the end of the month, no automatic refund or adjustment is made for the unused service period, leaving admins to calculate this manually.

When "Refund unused money" is enabled, we propose a feature that automatically issues a refund or reduces the due amount based on the selected cancellation date. This will streamline the process for both admins and customers.

Posted by Vitalii Basenko (Splynx PM) ·
Status: Released3 comments

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Comments3

  • lionel.bitconnect

    •

    Oct 17, 2024

    And also, a cancellation is a complex beast. Not only do the services need to stop, refunds need to happen etc. We also need to cancel services with intermediary providers such as fibre networks. If we forget it can costs thousands

    • Vitalii Basenko (Splynx PM)

      Team•

      Oct 17, 2024

      Hello @lionel.bitconnect,

      I adjusted the title a bit. We are going to develop cancellation services and full accounts as well.

      Best regards,

      @Vitalii Basenko (Splynx PM)

  • Chris Saxler

    •

    Oct 9, 2024

    I have asked for this also. It should prorate the invoice from shut off day.