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Re-activate blocked service automatically on payment

Feature Request

When a customer pays via the portal - using a credit card e.g. Netcash/Stripe and their services were blocked, if the payment is successful, it would be most helpful to have the system automatically then re-activate the service.
At the moment we have to wait for the notification that the payment was made, then for the admin to go and process it and unblock - but as the transaction is already there, it is logical to go-ahead and process the status change on the customer.

Posted by afutter ·
Status: Rejected1 comment

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Comments1

  • Vitalii Basenko (Splynx PM)

    Team•

    Oct 7, 2024

    Hello @afutter,

    Thank you for your request. The feature to automatically re-activate blocked services upon successful payment is indeed working as described. However, if you experience any issues or find that the service is not re-activated after payment, please don't hesitate to contact our support team for assistance.

    Best regards,

    @Vitalii Basenko (Splynx PM)