Display latest email at the top of tickets + new Notes/Replies at the top

Good day,

We have received a request from the team for the following improvements to the ticket view:

1. Email Thread Order Please display the email conversation with the latest email at the top and the oldest email at the bottom (newest-first order).

2. Notes and Replies When an agent adds a Note or Reply to a ticket, it should appear at the top of the conversation thread (instead of the bottom).

This change would allow our team to see the most recent communication immediately without having to scroll down each time.

Could you please let us know if this is something that can be implemented? We would appreciate any timeline or alternative solutions you can provide.

Thank you!