Asign task to more than 1 agent.
It would be a great feature to select more than 1 agent to assign a task to. Instead of having to make a group, just have the option to select the team members from the dropdown list of agents and assign the task to them.
We have many agents and we send them out in groups of 2 but the team members keep changing so to make a new group every time is not the best way to do it.
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Comments1
Connor Milligan
Jul 8
YES!
This would be so much better than the current “team” method that requires me to have teams mapped for every possible combination of staff