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You can check the list of old requests at the following link: <a target="_blank" rel="noopener noreferrer nofollow" href="https://splynx.com/old-features/ ">https://splynx.com/old-features/</a>Some of the requests will be migrated soon.For new feature requests, please use the current service.

Old feature requests list

Hey {name|there}! 👋

I might have missed this but I do not see a module/ feature in tickets for SLA Management and Reminders for Support Agents to ensure that they respond to tickets in time as described in the table below. Effective Customer Response Times are critical in managing customer expectations. If this feature is available please do point it out to me.<table style="minWidth: 50px"><colgroup><col><col></colgroup><tbody><tr><td colspan="1" rowspan="1" style="border-bottom:1px solid transparent;overflow:hidden;padding:0px 3px 0px 3px;vertical-align:bottom;">Service Level Agreement (SLA)</td><td colspan="1" rowspan="1" style="border-right:1px solid transparent;border-bottom:1px solid transparent;overflow:hidden;padding:0px 3px 0px 3px;vertical-align:bottom;wrap-strategy:4;white-space:normal;word-wrap:break-word;">Set expectations with customers and agents on when an issue should be responded to and resolved using SLAs.</td></tr></tbody></table>

Ticketing and SLA Management

Rishaard Bhayat

Ticketing and SLA Management

Comments1