Support for WhatsApp Numbers Separate from Primary Contacts

Currently, customer records allow for a primary contact number, but in many cases, customers prefer to use a different number for WhatsApp communication. We recommend adding a dedicated field for a “WhatsApp Number”, with optional flags such as:

• “Same as primary” (default)

• Separate input field with validation

• Usable in messaging automation (SMS/WhatsApp campaigns)

This would improve message deliverability and better reflect real-world usage patterns.

2. Improve Contact Linking & De-linking Workflow
At present, agents can accidentally associate a phone number with the wrong customer,

We propose:

• A simple “De-link” button on each contact entry (visible to users with proper roles/permissions)

• An audit log of link/unlink actions