Seamless WhatsApp Integration with Splynx Using WPPConnect

ISPs often want customers to reach support through WhatsApp, with every message automatically appearing as a proper ticket. With WPPConnect, an open-source tool, you can do this without paying for a WhatsApp provider.

WPPConnect acts as a bridge: it receives WhatsApp messages from your business number and forwards them to your system. In this case, messages are sent directly to Splynx via its API.

Getting started is easy. Install WPPConnect on your server and link it to your WhatsApp Business account by scanning a QR code. From that point, every incoming customer message triggers a webhook. Your automation tool—like n8n—processes the webhook, checks the customer’s phone number in Splynx, and either creates a new helpdesk ticket or updates an existing one. Photos, attachments, and voice notes can all be included.

The integration is fully two-way. Agent replies in Splynx are automatically sent back to the customer on WhatsApp through WPPConnect’s sendMessage API.

This setup provides a complete, cost-effective WhatsApp helpdesk for small and medium ISPs, keeping full control of the system while minimizing complexity. All you need to manage is WhatsApp login stability and simple routing logic—everything else runs smoothly.