Fully Automated Ticket Management in Splynx Using n8n and LLMs

I recently built a workflow using n8n that takes helpdesk ticketing in Splynx to the next level. The workflow reads all new tickets, analyzes their content to determine type and group, and automatically assigns them to the right agent.

Using a large language model (self-hosted or via OpenAI), the system can also draft replies for tickets automatically. This creates a fully automated ticketing process from intake to categorization, assignment, and suggested responses, reducing manual work and improving response speed.

The setup is flexible. You can run everything on your own server or leverage cloud-based LLMs depending on your preference and scale. With this workflow, Splynx becomes a smart, self-managing support system that helps your team focus on the tasks that matter most.