Better reporting on ticketing

We would like to be able to view more information from the ticketing reporting. Reporting similar to other ticket platforms like Zendesk and HALOPSA in terms of graphs and per agent statistics, allowing us to QA agents using these stats.

We would also like the ticket reporting to be more customizable on both the ticket dashboard and the and the reports that are able to be pulled from the admin tab.

These need to provide details for email responses and Whatsapp responses per ticket, providing First response time, Average response time, Average resolution time which is already part of Splynx reporting but allow additional information such as Opened tickets by category, Opened tickets by types, Opened tickets today, Stale tickets, tickets resolved within # time, tickets in different statuses.