Add Support for Managing Inactive Customers with Outstanding Inventory

Dear Splynx Team,

We would like to request an enhancement to better manage inactive customers who still have company-owned inventory assigned to them. Our current process disables customers who fail to make payments after 60 days. However, this results in these customers being grouped together with those whose services have been fully cancelled and whose devices have been collected or are not present. This makes it difficult for us to efficiently identify and communicate with customers who still have our equipment.

Specifically, we are requesting:

1. Special Group Assignment
   Introduce a feature that automatically assigns inactive customers who still have inventory (e.g., CPE devices, routers) to a dedicated group that is distinct from:

   • Customers whose services are cancelled and have no devices assigned.

   • Customers who are disabled but do not have any outstanding equipment.

2. Advanced Filtering Option
   Provide an option in the customer or inventory management interface to easily filter and export:

   • Inactive/disabled customers who still have assigned inventory.

   • This filter will help us generate targeted communication lists for recovery actions, such as sending messages or notifications to those customers only.

This functionality will greatly assist us in efficiently managing inventory recovery and ensure no devices remain unaccounted for due to customers being grouped incorrectly.

Please let us know if further clarification is needed, or if this could be added to your development roadmap.

Thank you for your consideration.